Nucar Toyota of Norwood

Liars and thieves, I bought two vehicles with these xxx and they sold me one with black transmission fluid.. won’t take accountability and are now stalling until my Lemon Law warranty runs out. Disgusting and they sold me one with black transmission fluid.. won’t take accountability and are now stalling until my Lemon Law warranty runs out. Disgusting display Sales fraud I reported them to the Attorney Generals Office but it seems they probably pay the off to not get prosecuted. Karma is a xxxxx, they will regret doing this to people. More

Went there today looking for a used truck and wanted to stay around 25k. I explained that I had my own finance through (NFCU) Navy Federal Credit Union and they told me they don’t accept it. I am proba stay around 25k. I explained that I had my own finance through (NFCU) Navy Federal Credit Union and they told me they don’t accept it. I am probably not going to move forward with them for any business now. Hope it was worth the loss of a sale and a potential buyer. More

He very nice and friendly. I like the way he works with me and my Husband, we have a new car Grant Highlands 2026 by him. I will send more customers for him . he very good wor I like the way he works with me and my Husband, we have a new car Grant Highlands 2026 by him. I will send more customers for him . he very good work. I recommend whoever wants to buy a new car 🚗 , Bill is the best seller ever. Thanks you Bill. More

I made an appointment specifically to see a used 2022 Camry. As you can see in the attached screenshot, I received a text confirmation explicitly stating the appointment was confirmed for today at 4:30 P Camry. As you can see in the attached screenshot, I received a text confirmation explicitly stating the appointment was confirmed for today at 4:30 PM. When I arrived, they ran a classic stall play: I was left sitting in the lobby for 20 minutes, then moved to a desk for another 20 minutes. Finally, the salesperson 'checked' and admitted the car I came for wasn't there (and likely hadn't been for days). Instead of an apology, they immediately tried to pivot and upsell me into a 2025 Camry. It was clear the original car was just a 'ghost listing' used to get me in the door. They wasted my time and travel with zero regard for honesty. If they text you saying a car is there, do not believe them. More

Erik is a glad-hander when necessary--unresponsive when he has to deal with a problem. Stay away from this dealership. he has to deal with a problem. Stay away from this dealership. More

2 employees in the finance department kept trying for 2hrs to make me buy a Toyota Vehicle Service Agreement for a new 2025 Camry costing under $4k and a prepaid maintenance plan under $1K while dissuadi 2hrs to make me buy a Toyota Vehicle Service Agreement for a new 2025 Camry costing under $4k and a prepaid maintenance plan under $1K while dissuading me from financing through Toyota Financial Services although TFS had the lowest APR. When I gave a final refusal to the VSA and PPM and that I want to finance through TFS, one of them became extremely disrespectful and gaslit me saying that I wasted 3 hours (?!) of his time, that they usually sell a car in 10 minutes, and that any finance offer is tied to getting the VSA. Well, I didn’t walk in your office asking for these stupid costly optional agreements, did I? The other guy in finance astonishingly asked me to just sign on the whole sale including the service agreements and that I could cancel next day, just so they could meet their monthly target on VSAs sold. Why should I care? I cancelled the whole deal and got my deposit back. To their credit, the sales manager and sales associate apologised to me, when they didn’t have to. More

Two recent bad services experiences the 1st one being after purchasing the vehicle and getting a complimentary oil change, they were unable to locate the keys which had been stuck in the drop slot for 1 after purchasing the vehicle and getting a complimentary oil change, they were unable to locate the keys which had been stuck in the drop slot for 10 hours. Only after I called to inquire about the status of my vehicle I was informed about the situation. Was advised that Chirs would contact me and he never did. Figured give them another chance. Took vehicle in for a tire issue, was advised that the tire could be plugged. Due to the fact that it is a hybrid and my understanding the wheels are somehow involved in the recharging process I was asked if I wanted a alignment, which I agreed too. The next day the tire was flat, due to distance from home to dealer and the fact that the spare tire has limited mileage and for safety I took it to a closer location. They said the plug failed and recommed a patch . (They said patch is abetter option) Not sure why this was not done to begin with. I spoke with the service advisor and requested a refund. I was told that he need to speak to his manager Chris. Chris contacted me on Monday agreed to refund the plug cost but not the alignment told me that they are in the business of giving the customer what they want the service advisor never told me that the alignment was not required nor did he ask any questions about how car was driving. I requested to speak with Chris supervisior Mike and when transferring the call he hung up . I am awaiting a call from Mike, This is the second bad service experience, More

Rude service advisor who lied about pricing and discount offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the pr offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the price was much higher then originally told over the phone even after the discount coupon we had, he did not wanted to discuss further about the facts with my wife saying I am very busy?? Don't trust them anymore. More

Purchased a used vehicle. Before I was able to pick it up they cancelled the sale. The vehicle didn't pass safety inspection. Its been over a week and they won't refund my dep Before I was able to pick it up they cancelled the sale. The vehicle didn't pass safety inspection. Its been over a week and they won't refund my deposit because the credit card I used was cancelled because of fraud they want a letter from the bank stating that. My bank said we don't send letters like that. Now im out my deposit. More

I gave Mark Greenberg a deposit and he would not refund it the very next day. it the very next day. More