Nucar Toyota of Norwood

Communication was excellent I was informed throughout my time waiting as to what was expected. I was able to get a nice lunch while I waited without having to leave the service c I was informed throughout my time waiting as to what was expected. I was able to get a nice lunch while I waited without having to leave the service center. More

Cylinder Misfire Even though the issue wasn't solved on the firdt visit, they worked hard and solved the problem since it didnt recurr. They were very helpful with kee Even though the issue wasn't solved on the firdt visit, they worked hard and solved the problem since it didnt recurr. They were very helpful with keeping me informed of every step along the way. More

I was sold a used RAV4 with a plugged rear tire In June of this year, I purchased a used 2016 Toyota RAV4 from Boch Toyota in Norwood. I have bought several vehicles from the BOCH Honda dealership n In June of this year, I purchased a used 2016 Toyota RAV4 from Boch Toyota in Norwood. I have bought several vehicles from the BOCH Honda dealership next door and figured that the Toyota one would be just as reliable as they have been. However, the vehicle that I was sold by Mark Greenburg proved to have a very dangerous flaw in the rear passenger's side tire. My tire pressure gauge had been coming on intermittently (and had subsequently went undetected by their safety inspection prior to purchase). Once I took the vehicle to my personal mechanic on 12/6 he discovered that the rear passenger's side tire had been plugged prior to my purchase and was on the verge of blowing out at any time. He advised me to contact the dealership immediately as this is a major safety issue and they should offer some type of restitution or at least be made aware of the quality assurance error that was made by them. This is extremely concerning to me since I have a young family and could have possibly gotten into a very dangerous accident had this not been fixed. I attempted to contact them by phone on five different occasions and left three messages at the dealership to alert them to this terrible error they had made and no one called me back. This afternoon, I was finally able to get a customer service manager by the name of Ken on the phone regarding my concern with this negligence on 12/11. He responded by not offering any type of apology to me and seemed to minimize the error they had made in plugging the tire as "standard operating procedure" at their dealership. He had a discussion with the sales manager to see if they would be able to do anything for me to make up for this egregious error and later called me back to state they would not do anything to reimburse me or even give me any type of credit for a future service. I also purchased an extended warranty for the vehicle when I originally bought it back in June that they state would not cover this pre-existing issue. I am very upset with the negligence of Boch Toyota, their terrible follow-up and communication with me as well as them brushing aside my complaint seemingly stating that this "is a common occurrence". This should NEVER be a common occurrence and I believe management should be held accountable for this unacceptable mistake that caused me to almost have a tire blow out, possibly causing a fatal accident with my family in this vehicle. This represents terrible customer service and a major safety hazard. I submitted a complaint to the Better Business Bureau on 12/12/19 and your business has still not responded with any type of corrective action or reimbursement to me of the $468 I had to pay for the new rear tires. Again, this is extremely unacceptable to me and I will never buy a car from this dealership again. More

It was great. Customer service was great.I like the way they threat me.That one of the best dealer to refer someone who looking for a car. Customer service was great.I like the way they threat me.That one of the best dealer to refer someone who looking for a car. More

50k checkup I had a Great experience with the Boch dealership. Dan was my rep and he took care of me from start to end. Hooked me up with a car for the day. Was v I had a Great experience with the Boch dealership. Dan was my rep and he took care of me from start to end. Hooked me up with a car for the day. Was very friendly and knowledgeable about my service. He took the extra time to make sure I understood how to use the new remote. More

Boch service . Good job, Jance was very welcoming and helpful. Don't assume that every person who comes in the door is "blue-collar". Thanks. . Good job, Jance was very welcoming and helpful. Don't assume that every person who comes in the door is "blue-collar". Thanks. More

Good experience All staff is very friendly and willing to work with you if you work with them. Was always greeted every time I through the door and wait time in the d All staff is very friendly and willing to work with you if you work with them. Was always greeted every time I through the door and wait time in the dealership isn't very long. I wanted to cancel my extended warranty, but took about a week to receive a call back on the process. I was told to return to the dealership to fill out paperwork which I understand. It has been over a week with no follow up and I do not believe the warranty has been cancelled... More