Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Nucar Toyota of Norwood - Service Center
Norwood, MA
1,531 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,531 Reviews of Nucar Toyota of Norwood - Service Center
Sort by
April 28, 2020
Amazing! Carlos Rovira at the service center provided exceptional service as always but this time it was very special considering COVID-19 situation. I was offered the option of support with alternate tr exceptional service as always but this time it was very special considering COVID-19 situation. I was offered the option of support with alternate transportation to pick up my vehicle, my vehicle was cleaned and my gas tank was filled when I went to pick up my vehicle. Most importantly, Carlos listened to my specific needs regarding the service that I needed and explained all the work to be done in a way that was clear to me. More
by FDIAZ
Verified CustomerEmployees Worked With
April 28, 2020
Service was completed earlier than expected and 10000 mile service was complimentary. First time using this dealership for service but will continue to use them. mile service was complimentary. First time using this dealership for service but will continue to use them. More
by SSANTO84031
Employees Worked With
Matt Crane
April 28, 2020
I truly appreciate the work done in my car.The service manager was very kind and professional. The wait time was less than I expected. The price was reasonable. manager was very kind and professional. The wait time was less than I expected. The price was reasonable. More
by JNWILLEM.ATTIME
Employees Worked With
Matt Crane
April 28, 2020
Bill Sergi made my new Toyota lease a great experience. He was very patient throut the whole process. This is my 2nd lease with Boch. Bill' is a definite asset to your sales team! He was very patient throut the whole process. This is my 2nd lease with Boch. Bill' is a definite asset to your sales team! More
by Mrs. t
April 27, 2020
I always buy and service my cars at this dealership - people there are friendly, performing service fast and with great quality and speed even at this tough time. people there are friendly, performing service fast and with great quality and speed even at this tough time. More
by YURI.RUBENCHIK
Employees Worked With
April 27, 2020
My experience with Kevin DaSilvia was EXCELLENT. Kevin was extremely professional and very kind. I did not have an appointment and although the dealership was busy they still took me in with open arms. I was extremely professional and very kind. I did not have an appointment and although the dealership was busy they still took me in with open arms. I had to run errands and Kevin called me as soon as my car was finished. When I arrived he went over all of the paperwork and made sure I understood everything. In the past, I haven’t had the best service at Boch and was pleased this time around thanks to Kevin. More
by SCALHOUN91
Employees Worked With
April 27, 2020
When I first arrived for my 8:15am appointment I only wanted a synthetic oil change for my toyota I bought from Boch. I chose an early appointment because I had another appointment at 10:30am that I need wanted a synthetic oil change for my toyota I bought from Boch. I chose an early appointment because I had another appointment at 10:30am that I needed to get to. I found an online coupon for $44 synthetic oil change. I arrived and asked the attendant before he took my car if the coupon was still valid and he said yes. I waited for my car to be done, after 30 minutes I received a phone call from him stating that I had a recall on my airbags, I asked him how long that would take and he stated “only 25 minutes”. I agreed since I still had an hour and a half before my next appointment. After 2 hours of waiting I finally received a phone call but instead of him telling me my car was ready he told me I needed new spark plugs installed. I told him I needed to leave for another appointment and that I’d get my spark plugs at another time. I asked him how much longer it would be, he told me “another 15 more minutes, they’re finishing up with your airbags and I need to get your paperwork together.” After another 45 minutes I finally saw my car pull out of the garage, I went in to get my keys to leave because I was already late for my appointment. He was busy talking to another customer. Finally he printed my paperwork after 5 minutes and he brought it up so I could pay and leave. The woman at the cash register then asked me for $75 for my oil change. I told her I’m only paying for the $44 promo oil change, she said I’d have to pay $75 or to show her the coupon with a very rude tone. I showed her the coupon on the Boch website and she said he needed to print out new paperwork. After another 5 minutes I was finally able to pay and leave. I missed my appointment after waiting 2 and a half hours. I felt they were trying to up-charge me on my oil change even after telling them about the $44 oil change deal. They also left a plastic seat cover over my drivers seat- it’s great to know they’re trying to prevent the spread of COVID, but by leaving a used dirty plastic seat cover on my seat for me to come in contact with put me at risk. I will never come here again for anything that I need for my car, I also won’t be buying a car from Boch Toyota if this is how they treat their customers. I recommended Boch to my fiancé who also bought his Toyota from Boch, I won’t be recommending them anymore. More
by COLLS054
Employees Worked With
April 27, 2020
Very welcoming respect full explanation of my vehicle Very welcoming respect full explanation of my vehicle very well real friendly do you need more guys like him he treat me like he Norred me beforey Very welcoming respect full explanation of my vehicle very well real friendly do you need more guys like him he treat me like he Norred me beforey More
by roddybriggs656@gmail.com
Employees Worked With
April 24, 2020
The manager at service department Carlos Rovira is very pleasant with lots of patiences. Know his job well and does a excellent job in his role. pleasant with lots of patiences. Know his job well and does a excellent job in his role. More
by BETTY_CARRASQUILLO
