Nucar Volkswagen of Norwood

The service was completed as scheduled. I would only request that any forms I sign be copied and sent to me, I would only request that any forms I sign be copied and sent to me, More

Check in was super easy. My car was ready much quicker than quoted. Overall great experience My car was ready much quicker than quoted. Overall great experience More

Alberto in the Norwood dealership consistently goes above and beyond with outstanding customer service. He always makes sure my car is returned in the exact condition it was left, and he communicates with ge and beyond with outstanding customer service. He always makes sure my car is returned in the exact condition it was left, and he communicates with genuine empathy whenever unexpected issues arise. He takes quick action to resolve any concerns, which gives me complete peace of mind. Alberto is truly amazing, someone I can fully trust and count on whenever my vehicle is being serviced at the dealership More

Was a great experience… Service was great in and out in less than 1 hr less than 1 hr More

Speed limit 65 mile car can go. It’s taking time to speed up this is the problem It’s taking time to speed up this is the problem More

Had my car for a full week. Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday aft Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday afternoon at 4:20 (after calling & leaving a message at 3:30) when I called back nobody there knew what was going on with my car. The manager & the guy helping me from the beginning were all gone for the weekend some through Tuesday! I got a rental car and when they called to tell me it was ready on Tuesday morning they told me the price!!!! I asked for a discount they gave $250 & the guy told me it was close to $1000 off. LIE!! Terrible service, terrible communication! More

We bought a pre-owned ID. 4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing. 4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing. More

Nucar VW gave us a great experience with my wife new Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrati Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrations that incurred during the negotiations process and the detailing of the vehicle upon delivery. On the day I signed papers the new Atlas was shown to me and I expressed concern because the exterior was clearly not maintained and was exposed to the elements and was going to require significant effort to get it to showroom condition. I was assured by my sales rep that they would take care of it. When I picked up my new vehicle it looked pretty decent but there were crevices where salt and dirt had deposited. Upon closer inspection when I got the vehicle home there were scratches in the finish as well as swirling on the vehicle hood. When I addressed this with Nucar the response I got was that a lot of cars come that way from the factory and there’s not much they can do about it. More

I personally dealt with Sebastian, Alberto, and Chris. They were outstanding, courteous and professional. Will use them for all my vw services. They were outstanding, courteous and professional. Will use them for all my vw services. More

Christopher was outstanding! Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it d Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it done on this oil change and tire rotation visit. No problem recommending Nucar Volkswagen of Norwood for service and/or purchasing a new ride! Keep up the great customer service! More