Nucar Volkswagen of Norwood - Service Center

Had my car for a full week. Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday aft Told me it was the flange which i agreed to have them fix. Ended up the water pump then broke. NOBODY called to tell me what was going on. Friday afternoon at 4:20 (after calling & leaving a message at 3:30) when I called back nobody there knew what was going on with my car. The manager & the guy helping me from the beginning were all gone for the weekend some through Tuesday! I got a rental car and when they called to tell me it was ready on Tuesday morning they told me the price!!!! I asked for a discount they gave $250 & the guy told me it was close to $1000 off. LIE!! Terrible service, terrible communication! More

We bought a pre-owned ID. 4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing. 4 from Nucar. They fixed up the open recalls that the previous owner had ignored. The car is in great shape and looked beautiful after the servicing. More

Nucar VW gave us a great experience with my wife new Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrati Tiguan a few months ago and I decided to see what you could do for me and my 2023 Atlas. Overall the experience was positive aside from the frustrations that incurred during the negotiations process and the detailing of the vehicle upon delivery. On the day I signed papers the new Atlas was shown to me and I expressed concern because the exterior was clearly not maintained and was exposed to the elements and was going to require significant effort to get it to showroom condition. I was assured by my sales rep that they would take care of it. When I picked up my new vehicle it looked pretty decent but there were crevices where salt and dirt had deposited. Upon closer inspection when I got the vehicle home there were scratches in the finish as well as swirling on the vehicle hood. When I addressed this with Nucar the response I got was that a lot of cars come that way from the factory and there’s not much they can do about it. More

I personally dealt with Sebastian, Alberto, and Chris. They were outstanding, courteous and professional. Will use them for all my vw services. They were outstanding, courteous and professional. Will use them for all my vw services. More

Christopher was outstanding! Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it d Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it done on this oil change and tire rotation visit. No problem recommending Nucar Volkswagen of Norwood for service and/or purchasing a new ride! Keep up the great customer service! More

They were absolutely fabulous. They know me by name, very professional and on time. I was really impressed. They know me by name, very professional and on time. I was really impressed. More

Service Christopher Caiazz was a 5star. He was very knowledgeable and kind even though I was a couple of thousand miles early but year was coming up so they checked the car and changed the He was very knowledgeable and kind even though I was a couple of thousand miles early but year was coming up so they checked the car and changed the oil per my request. It hard to believe they make cars now that can go so far without oil changes. Will definitely bring it back to them next year. More

Always Excellent Nothing more to say service is always Excellent There is nothing left to say Excellent There is nothing left to say More

Alberto is excellent as usual kept me informed as to when my vehicle would be ready and what it would cost me, Doesn't get any better than that. my vehicle would be ready and what it would cost me, Doesn't get any better than that. More

Thorough, communicative, patient Chris was very thoughtful and answered all my questions. He was very communicative and patient with all my questions and concerns. He did an amazing job. thoughtful and answered all my questions. He was very communicative and patient with all my questions and concerns. He did an amazing job. More