Nucar Volkswagen of Norwood - Service Center

It's the first experience I had with the dealership because I had taken my car in for a recall. The staff was very easy to work with, they did the repair in the time estimated and I found out they have because I had taken my car in for a recall. The staff was very easy to work with, they did the repair in the time estimated and I found out they have Lyft to shuttle customers back-and-forth to their homes! It was great to find that out as I live close enough to take advantage of the service. My beloved little Beetle drove beautifully after the repair. And the best part?? I got a free car wash! My nuisance repair turned into the best day. I found out all about Norwood VW and the great service they provide. I do want to mention the service person that helped me. He was a wonderful young man. He was polite, friendly and professional. Norwood VW is very lucky to have him as an employee. Please let him know you appreciate him. Also, the Lyft drivers were very good that day. I don't remember their names, but both were excellent drivers, personable and professional. I love my little Beetle as I've driven the new ones ever since 1998 when they first came out. In the nearly 30 years, I have only required four of them as they are fabulous cars, very dependable and attractive. I hope Volkswagen reconsiders their decision to stop making them. My car is relatively new, but when I need a new car, I would love to replace my Beetle with a new GAS-POWERED Beetle. I will NOT buy an electric one if they are re-issued as only electric. I realize some people prefer electric cars, however, I am NOT one of them. Thank you for your time and your great service. Sincerely, Joan K. DeLuca More

Great customer service and was very kind and friendly. He was very knowledgeable And seems to know what he was doing He was very knowledgeable And seems to know what he was doing More

I have not utilized the service department since it became under Nucar. I have used this dealership in it's earlier incarnations to service my prior VW's with good results. I have rated the people whom became under Nucar. I have used this dealership in it's earlier incarnations to service my prior VW's with good results. I have rated the people whom I dealt with during the purchase of my 2024 ID.4, which was a very good experience. More

Great service, great communication through the whole process. Never had to call and question what was going on or what the next steps were. process. Never had to call and question what was going on or what the next steps were. More

Excellent customer service the service associate was knowledgeable and fair minded looking out for our best interest when selecting service options. knowledgeable and fair minded looking out for our best interest when selecting service options. More

Service was great and fast on a weekend thank you frint desk have a great day desk have a great day More

It was a good experience I had with this dealership . The service was well done I will encourage any friend to use them The service was well done I will encourage any friend to use them More

Good service; prompt and easy to set up appointments; give good estimates and deliver on time give good estimates and deliver on time More

Great service , changes and oil and , preformed a recall then cleaned my car all in a timely manner then cleaned my car all in a timely manner More

I left my service appointment with no possible repair nor solution and was forced to pay for the diagnostic upon leaving. solution and was forced to pay for the diagnostic upon leaving. More