Nyle Maxwell Chrysler Dodge Jeep RAM of Taylor

Misleading sales pitch/ bad attitude when requesting help I just leased a new 2017 RAM 1500 Lone Star Silver at this Dealership, basically replacing my 2015 RAM 1500 EcoDiesel Lone Star. The sales rep assured I just leased a new 2017 RAM 1500 Lone Star Silver at this Dealership, basically replacing my 2015 RAM 1500 EcoDiesel Lone Star. The sales rep assured me that the new truck would have everything my old truck had PLUS some additional upgrades, mainly due to the "Silver" in the model name. My old truck has the Lone Star package with Satellite radio, Navigation, Backup Camera, Parking sensors etc.. As it turns out, the new truck does not have it's Navigation activated - a feature which was a standard component of my EcoDiesel. Upon requesting that they activate it - to deliver the deal as promised - the sales rep boldly informed me I'd have to pay the $595 activation fee to get it done - and that he really doesn't appreciate unhappy customers contacting him about their gripes. When I asked him to take the vehicle back due to this, his answer was: "Well, it's a financed deal. I guess you can take it up with the bank". My advise: Avoid this dealership at all cost! "The Original Nyle Maxwell"...... More

Buy your next car here! This is the best dealership I've worked with. Brandon Grebe is an extremely patient and knowledgeable salesman. He was able to give tips-and-tricks of This is the best dealership I've worked with. Brandon Grebe is an extremely patient and knowledgeable salesman. He was able to give tips-and-tricks of the trade and was honest when he didn't have the answer at hand. He never pressured me or made me feel embarrassed for my lack of knowledge, poor negotiation skills, or endless questions. I felt like he was welcoming me to "his community" of Jeepers and it was something I wanted to be a part of. Best of all, we communicated primarily via text! He was very flexible with his time and responsive. I walked away from the deal and he didn't make me feel like I wasted his time. I ended up coming back a week later because I couldn't stop thinking about the car. Daryll (manager) made me feel like I was getting the best deal and, when the Jeep I was negotiating unexpectedly sold, he tried his best to get me into something comparable and better! Coy (the finance guy) tried to make the process as painless as possible and was very transparent with the warranties. He even offered to let me call him if I ever had a question later down the line. The whole team has been welcoming, transparent, and kind. Buy your next car here. More

Was there for a recall It was a very pleasant experience. The staff was nice, and got the job done in a very professional type matter. Also gave directions home. It was a very pleasant experience. The staff was nice, and got the job done in a very professional type matter. Also gave directions home. More

Better than the other guys in town Engine light came on and another dealer south wouldn't even pull my jeep in for codes, mind you it was overheating, told me to schedule an appt 2 week Engine light came on and another dealer south wouldn't even pull my jeep in for codes, mind you it was overheating, told me to schedule an appt 2 weeks out...came to see Kaspar, he's the man. New cooling fan and a satisfied customer. More

Great Service Everything went as scheduled, and I was kept informed of my vehicle status throughout the day. The service department is excellent, I have always use Everything went as scheduled, and I was kept informed of my vehicle status throughout the day. The service department is excellent, I have always used Maxwell for all the service on my Ram 1500. More

Excellent salesmen The guys there, Jimmy, Coy, Darrell, and Raul made it a very pleasant and rewarding experience. High 5 guys. Keep doing what you are doing, becau The guys there, Jimmy, Coy, Darrell, and Raul made it a very pleasant and rewarding experience. High 5 guys. Keep doing what you are doing, because it is working. More