I dropped my car off at the service department on June 2, 2020. I knew the left rear axle boot was torn. I received no contact from my service advisor, so on 4 June I called for an update. I was told that the part was ordered and would arrive in a few days, and my car would be done on the 8th or 9th. I still hadn't heard anything by the afternoon of the 9th, so I called again. I was then told the part for my car was on back order and it would be another several days before it would arrive (5 to be exact). I told them my car had sat there long enough, and I wanted it back. Terry (my service advisor) agreed, and told me he would call once the part came in. When I picked up my car, it was covered in dirt and bird xxxxxxxxx. Being that the dealership is located in the iddle of what use to be a cornfield, I understood that it wouldn't be spotless. Later that evening, I washed my car. This is the 3rd time I have washed it, and I have become very familiar with the blemishes on my car. I always wash it by hand, so I am up close to it as well. Well, i have found several scratches on the hood, passenger door, drivers exterior mirror and left corner of the front bumper. I called to speak to the service manager the morning of the 11th, and was told he wasn't available at them momment, but would call me back shortly. I still haven't heard from him. To further add insult to injury, my parts manager called our Dodge store to inquire about the part for my car to see if there was a way to get it any faster, and not only did they say there were several at their wharehouse, that the part was not and has not been on back order. I feel that my car just sat there for an entire week, and no body bothered to do anything with it.
After 9 days have passed from me picking up my car, I still have not received a phone call from them that my part has arrived that was suppose to be in within 5 days.