Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Jim in the service department at the Taylor dealership was very helpful and polite, kept me informed on the progress of the service and warranty/ recall work being done. was very helpful and polite, kept me informed on the progress of the service and warranty/ recall work being done. More

It was not clear to me about the $210 fee. Mindy did not make it clear it would be charged for different items I thought the diagnostic charge was a flat $210 fee. I told her what I wanted don Mindy did not make it clear it would be charged for different items I thought the diagnostic charge was a flat $210 fee. I told her what I wanted done and one thing I wanted was an alignment as I had bought new tires in March 2025. More

Fantastic service, great pricing, and super friendly service. Hands down I'll be a customer for life! Also shout out to Maria in the service department for her kindness and attention to detail. Great se service. Hands down I'll be a customer for life! Also shout out to Maria in the service department for her kindness and attention to detail. Great service advisor! More

They were quick and helpful when it came to getting . my oil change and recall done but I was supposed to get a call back to schedule some other work and have not received a call yet. my oil change and recall done but I was supposed to get a call back to schedule some other work and have not received a call yet. More

Excellent response to my request for a RAM 2500. We made the deal over the phone including price for trade in. They had the vehicle promptly and on my time line. We made the deal over the phone including price for trade in. They had the vehicle promptly and on my time line. More

Jacob was the person who assisted me with my recall work on my Ram truck. I was in and out within minutes. He explained all the details of the recalls on my vehicle answered all my questions and I was able on my Ram truck. I was in and out within minutes. He explained all the details of the recalls on my vehicle answered all my questions and I was able to talk him into a car wash. Jacob explained that a car wash wasn’t normal practice but he would take care of it for me. I was notified promptly when my truck was ready. Jacob greeted me at the door and promptly escorted me to my vehicle. The car wash was icing on the cake. I’ll be back for all my vehicle needs and I’ll be asking for Jacob. P S i think you should consider giving the car was to all service customers it sure put a smile on my face. Thanks Jacob. More

I don’t know about the dealership but Cris, in customer service was above excellent. service was above excellent. More

Close to the worst experience, I often trade, and it would not be with Nyle Maxwell going forward. After telling me I could complete the trade and purchase of a new vehicle with current documents, they would not be with Nyle Maxwell going forward. After telling me I could complete the trade and purchase of a new vehicle with current documents, they changed their mind after the rude finance manager discovered I did not want an extended warranty and tire and wheel replacement package. They made me wait an additional 3 weeks. I had no other choice but to wait for these people because the Navy Federal check was written to them. Desk managers lack tact and people skills. The sales representative only replied to calls and texts when he was sure the sale was going through, full of excuses and complained that his time off was more important, like my sale was not. The GM was full of excuses and allowed the comptroller to run the show, spineless. When I asked him for a business card, he gave me a desk sales assistant card, classless. Maybe that is why they closed and sold their Nyle Maxwell dealership down here in Castroville. More

Erratic history with this dealer. That said, my most recent experience was good. Mindy, in service, was excellent. That said, my most recent experience was good. Mindy, in service, was excellent. More