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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Austin, TX

4.1
366 Reviews

13401 Ranch Road 620 North

Austin, TX

78717

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366 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

February 15, 2024

This is the 4th truck I’ve bought from the Maxwell dealership. Johnnie and Mike always make it a cake walk. Everyone in the dealership is as friendly as possible! They’ll go thru every rebate and disc More

by Rasmussen8021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnnie vance
Feb 16, 2024 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We're delighted to know that you've had such positive experiences with Johnnie, Mike and the rest of our team at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. We always aim to make every purchase a breeze! Thanks for your continued support and recommendation - we truly appreciate it!

February 04, 2024

Muy buen trato y muy bien lugar muy buenoo el negocio muy bueno estoy muy contento More

by pedrocontreras44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muy bueno
Feb 05, 2024 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Su satisfacción es nuestra mayor recompensa, Pedro! Gracias por compartir esta experiencia positiva con nosotros. Esperamos que tenga un excelente día! - Nyle Maxwell Chrysler Dodge Jeep Ram of Austin Team

February 02, 2024

Erik Jorgensen is an excellent service advisor and Suzelle was most helpful. It was a great service experience. More

by RCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzelle, Erik Jorgensen
Feb 02, 2024 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We're glad to know that Erik and Suzelle provided you with excellent service at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thanks for sharing your experience!

January 12, 2024

I needed a small 2X3 inch manufacturing paint defect fixed. It was covered under warranty BUT no loaner car would be provided and the repair would take 10 days. The rental car cost would have been $70 More

by rafiki2160
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision center
Jan 15, 2024 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I'm sorry to read about your experience with the warranty repair. We understand how important it is for our customers to have a reliable mode of transportation, especially during longer repairs. Your feedback helps us improve and we'd like an opportunity to discuss this further with you directly so that we can find a solution together. Please reach out at your earliest convenience - Thank you, Luis Villafane - Service Director - 5124934583

Jan 22, 2024 -

rafiki2160 responded

I responded privately to Mr Villafane to try and give them chance to address this. I have called and text Mr Villafane at the dealership multiple times for a week and have had NO response. This is why customer service is no longer a priority and so buyer beware.

Jan 22, 2024 -

rafiki2160 responded

After 1 week and multiple attempts to contact Mr. Villafane I have received no response. I put this out so people can see talk is easy but customer service is poor at this dealership.

Feb 17, 2024 -

rafiki2160 responded

It has been a month and no returned calls from the dealership service director.

January 08, 2024

They sold my son a truck with a bumper-to-bumper warranty. After two weeks, the truck broke down in the 4 x 4 setting now they are claiming it was not included in the bumper-to-bumper warranty. Wors More

by Vwooten36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John
Jan 09, 2024 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I'm sorry to read about the issues with your son's truck and the warranty. We strive for transparency in all our dealings, so it's concerning that you've had this experience. I'd like to look into this further and see how we can help resolve things - please reach out at your earliest convenience. Thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549

January 04, 2024

George Wooten did a great job keeping me informed of the status on my Ram truck repairs. Very polite young man. More

by Will Shaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
Jan 05, 2024 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Will, we're glad to know George kept you well-informed during your Ram truck's repair process at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thanks for sharing your experience! If there's anything else we can do for you, please don't hesitate to reach out.

December 25, 2023

Derrick was very professional help me to find a truck very quickly. Just an awesome guy. More

by Jd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derick
Dec 26, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

It is great to hear that Derrick helped you find a truck quickly! We will share your kind words with him and the team. Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!

December 18, 2023

Overall great purchase process. Sales team were prepared with the vehicles that precisely matched my requirements. We found a great price and a fair value for my trade. The finance More

by Mr_Elotoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Stevens
Dec 18, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We're delighted to know that you had a great purchase experience with us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. It's wonderful to see our team could meet your requirements and provide value for your trade-in. Enjoy the ride!

December 08, 2023

Prompt, courtesy, and friendly. Bring a woman they didn’t talk down to me and asked me my truck name since I was calling her she. It’s Lady Beast More

by gastewart0310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damordae
Dec 11, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We're glad to know you felt respected and valued during your visit at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. We hope Lady Beast is treating you well on the road! Thanks for sharing your experience with us.

November 30, 2023

I have a 2023 wrangler with 26k miles, still under warranty. For the second time in a months span- I was driving 70 and dangerously dropped to 20 mph. I had it towed to a dealership the first time and More

by jayjones565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
Dec 01, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I'm really sorry to read about your experience with the warranty service for your vehicle, Jay. It's clear that this situation has caused you significant inconvenience and frustration, which is not at all what we want for our customers. I'd like to personally look into this matter and see how we can help expedite a resolution for you. Please reach out when it suits you best so we can discuss further steps together - Thank you, Victoria Gonzales - Customer Relations Manager - 512-493-4549

Dec 01, 2023 -

jayjones565 responded

I just left you a voicemail. Hoping you can contact me with some sort of solution other than paying for a rental out of pocket for the next several months while we wait for a part that’s only two hours away, which is all I’ve been offered so far.

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