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O'Brien Honda of Bloomington

Bloomington, IL

4.4
119 Reviews

1602 General Electric Rd

Bloomington, IL

61704

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Showing 119 reviews

September 09, 2021

Matt Couch was great to deal with. He helped us find the perfect vehicle. Matt was organized and ready for us each time we went to the dealership. He was knowledgeable, polite and helpful. More

by Cstover30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Sep 10, 2021 -

O'Brien Honda of Bloomington responded

We're glad to hear Matt did such a great job, giving you a great car buying experience! Thank you so much for your kind words and the five star rating, we couldn't appreciate you more!! Glad it was well worth it! Congratulations on your purchase, and welcome to the O'Brien Auto Team family!☺

August 27, 2021

I went in there along with my friend to purchase car but he didn't listen to us properly. Will never go again there. Very bad at welcoming the customers More

by Jason Burns
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Terrnace Harrel
Aug 30, 2021 -

O'Brien Honda of Bloomington responded

Jason, thanks so much for your feedback. We are sorry you had a poor experience, that certainly is not our goal. We’d like to understand more about your experience so we can make sure it doesn’t happen again. Would you be open to discussing with our General Manager at your convenience? He is aware of this review and it’s very important to us to improve where we fall short. His name is Mike Woolsey and can be reached at 309-663-9591. We don’t have your contact info otherwise we would reach out to you. Thanks in advance!

August 10, 2021

I had the pleasure to work with Matt Couch, he was straight forward and very easy to deal with, had the paperwork and logistics done with a couple hours and I was on my way. Highly recommend working w More

by juwabo15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Aug 11, 2021 -

O'Brien Honda of Bloomington responded

Thank you for your recommendation, wonderful feedback and for giving us a five star rating. We appreciate you.

May 17, 2021

I recently purchased my second Honda from Matt Couch at O'Brian Honda. Matt sets the tone for a very pleasant low pressure purchase experience. I am extremely satisfied and I would recommend Matt to anyo More

by CH CUBS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Jul 02, 2021 -

O'Brien Honda of Bloomington responded

Congratulations on your recently new purchase! We're so happy to hear things went so well and Matt was able to be a lot of help! We appreciate you!

May 01, 2021

Friendly environment amazing staff and great cars ! Matt is the guy to ask for he totally bent backwards to make sure i got the car i wanted ! More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hepp, Sara Jamour, Brianna Turner, Gabrielle Pate
April 17, 2021

Very friendly and efficient service. They were able to fit the service in, and finished ahead of schedule. The cost was less than I had expected. More

by rkthoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hepp
March 13, 2021

The dealership was very friendly and gave us a very fair price on our trade in. The salesman was courteous and helpful so finding the right car for us. I would recommend for people to give this dealership a More

by Roger
Recommend Dealer
Yes
Employees Worked With
Jaden
March 05, 2021

Excellent service!! I took in my 2016 Honda Fit which I purchased at O'Brien Honda of Bloomington for service. The process was very easy, they took care of my car's needs at a reasonable price, and they a More

by kbwith2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristi, Jim Todd
February 05, 2021

I have never had an easier buying experience than I did at O’Brien Honda. There was no pressure just honest concern for getting me the car I was hoping for. Matt Couch was the salesperson who greeted me on More

by Pleased
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Couch
January 21, 2021

Bought a new 2020 CRV at the end of 2020. Love it!! Jason Goble was my salesman and it was great to work with. Responded immediately to any questions I had and made the entire buying process really e More

by Cathop3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen