O'Brien Hyundai of Normal

Last week I brought in my car for a oil change and they did a awesome job. Best customer service. They supply snacks and drinks while you wait and if there is a issue with your car they let you know and ke did a awesome job. Best customer service. They supply snacks and drinks while you wait and if there is a issue with your car they let you know and keep you posted. Then this Saturday I brought my daughter’s and husband car. My daughter’s car had a few issues and they were able to fix the problem. When we got home, her heat in her car has been a issue off and on. They fixed it. Thank you. James and the mechanic did a great job. Thank you Brandon Kessinger for training your employees to be helpful and caring to all customers. I appreciate and you got my business. Several years ago because Chevy had terrible customer service !! 5 Stars More

Worked with Renee on this visit. She is always a joy to work with and is one of many reasons I've been an O'brien customer for years. work with and is one of many reasons I've been an O'brien customer for years. More

James and Renee in customer service were excellent to work with. Got me in quick and the work was completed in a timely manner. Communication was spot on so I knew when the vehicle was ready for pick up. work with. Got me in quick and the work was completed in a timely manner. Communication was spot on so I knew when the vehicle was ready for pick up. More

Brandon and his team were able to get me in on short notice and got my car back on the road in a couple of hours. They are the best. notice and got my car back on the road in a couple of hours. They are the best. More

Customer service was awesome. I was greeted by name as soon as I got out of my car. I think his name was James a very tall person at the service desk on Saturday January 9 at 8am in normal,il. The lobby w soon as I got out of my car. I think his name was James a very tall person at the service desk on Saturday January 9 at 8am in normal,il. The lobby was stocked with free soda, water or coffee and snacks which is the best!!!! Brandon Kessinger made my appointment for my car. I give this store 5 stars. Clean store, friendly, great customer service which is hard to find anymore thank you!! I would recommend to all my friends. My daughter and husband cars are going next week!! Fast service!!!!! More

Hyundai has done it again. Outstanding services. I'm always please with the work I get done from oil changes to needing new tires. I am never disappointed. always please with the work I get done from oil changes to needing new tires. I am never disappointed. More

We bought a new car and had a great experience. Our salesman Roger was friendly, patient, knowledgeable, and followed up with us without being pushy. And we felt we got a good deal and did not feel pr salesman Roger was friendly, patient, knowledgeable, and followed up with us without being pushy. And we felt we got a good deal and did not feel pressured. Overall great experience and would not hesitate to recommend this dealership. Roger was great and so was the Sales Manager and the Finance Manager. More

Best service team I have ever worked with. They make you feel like you're their best friend. I feel confident with the advice on my service needs. feel like you're their best friend. I feel confident with the advice on my service needs. More

I always get great service. I am offered advice on future needs of my car, but don’t feel pressured to buy before I really need it. needs of my car, but don’t feel pressured to buy before I really need it. More

The service department at this dealership is just wonderful. I feel as though they are friends and they take very good care of my car! wonderful. I feel as though they are friends and they take very good care of my car! More