Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

O'Brien Mitsubishi of Normal

Normal, IL

Overview
Reviews
Vehicles
4.9
447 Reviews
Call Dealership (309) 454-1222
View Awards

600 Greenbriar Dr

Normal, IL

61761

Directions

By Type

Showing 447 reviews

April 22, 2026

The service I received was top notch! Cade my salesman was very thorough and courteous. I am a special case and they were able to get me financed, no problem! More

by petuniaflower27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Miller
Report | Print
Apr 23, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for the wonderful review! We’re so glad to hear you received top-notch service and that Cade was thorough and courteous throughout your experience. It’s great to know our team was able to assist with your financing as well. We truly appreciate your business and hope you enjoy your vehicle!

April 19, 2026

Great people especially James Rule. Good pricing with excellent service. 10/10 would recommend buying a car from here again. More

by william.snell12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rule , Jamie Blevins, Gabrielle Pate, Jay Miller
Report | Print
Apr 20, 2026 -

O'Brien Mitsubishi of Normal responded

Thanks for the kind words! We’re glad you had a great experience and that James took good care of you. Providing fair pricing and excellent service is what we aim for every time. Enjoy your new car, and we’d be happy to help you again down the road!

April 19, 2026

Courteous, professional, worked hard to get a great deal for me! A really great team! More

by momma_2_four
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rule
Report | Print
Apr 20, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for the great feedback! Everyone at O’Brien Mitsubishi appreciates your kind words. We’re glad our team provided courteous, professional service and worked hard to get you a great deal. Enjoy your vehicle, and we look forward to helping you again in the future!

April 18, 2026

Ariess was such a wonderful help making my whole trade in process nice and smooth! More

by Jay F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariess Vanfleet
Report | Print
Apr 20, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for sharing your experience! We’re so glad Ariess was able to make your trade-in process smooth and stress-free. We appreciate your business and hope you enjoy your new vehicle—please let us know if we can help with anything in the future!

April 18, 2026

Cade and Zach worked hard to make the process of buying my first vehicle as smooth as possible. I’m beyond happy. More

by VLee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cade Clarke
Report | Print
Apr 20, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for the wonderful review! We’re so glad Cade and Zach could make your first car-buying experience smooth and enjoyable. Congratulations on your first vehicle—we’re beyond happy for you! Enjoy the ride, and we’re always here if you need anything.

April 17, 2026

My brother went in and bought a car from Aries and she was nice and so helpful. Amazing experience! More

by Chris5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aries
Report | Print
Apr 20, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for sharing! We’re so glad your brother had an amazing experience with Aries. It’s great to hear she was helpful and made the process a positive one. We appreciate your support and hope to assist you both again in the future!

April 17, 2026

Ariess was very out standing. At first I couldn’t decide what I wanted. I went to each dealership and once I got to her she help me find exactly what I needed. If your in Blooming More

by Emily Langford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariess Vanfleet
Report | Print
Apr 17, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for the great review! We’re so glad to hear Ariess was able to help you narrow things down and find exactly what you needed after visiting other dealerships. She truly takes pride in making sure every customer feels confident in their decision. We appreciate your recommendation and are happy you chose O'Brien Mitsubishi. Enjoy your new vehicle, and we look forward to seeing you again! 🚗

April 17, 2026

I purchased my car from O’Brien Mitsubishi! I got to sell myself a vehicle! I had an amazing team behind me helping in all directions! I love where I work and I’m super greatful for everyone be More

by Ameniasmama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy and Zach , Jay Miller
Report | Print
Apr 17, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for the awesome review! We love hearing this—what a great experience all around! 🎉 We’re so glad you had such strong support from the team and that everything came together smoothly. It means a lot to hear how much you enjoy being part of the team and the process. Congratulations on your new vehicle, and thank you for representing O'Brien Mitsubishi so well—we’re lucky to have you! 👏🚗

April 04, 2026

Worst attitude I’ve ever seen, uses AI to get you in the door, then berates you, didn’t even greet my partner. Horrible. More

by anthonyaxl97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Miller
Report | Print
Apr 07, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you for taking the time to speak with our General Manager, Jay Miller, about this situation further. We appreciate your feedback and the opportunity to address your concerns.

March 28, 2026

Cade and his boss are amazing. Cade was very friendly and helpful. His boss was able to help us get a better payoff for our old loan and gave us a great discount on a new car! We a More

by Kristyvanautreve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cade Clarke, Jay Miller
Report | Print
Mar 30, 2026 -

O'Brien Mitsubishi of Normal responded

Thank you so much for your kind feedback! We’re thrilled to hear that Cade and his manager took great care of you. Providing friendly, helpful service and finding the best possible options for our customers is always our goal. We’re especially glad we could help improve your payoff and get you a great deal on your new car—that’s a win all around! 😊 We truly appreciate your trust in us and hope you enjoy your new vehicle. If you need anything in the future, we’re always here to help! 🚗

1
2
3
...
45