Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
O'Brien Mitsubishi of Normal
Normal, IL
422 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 422 reviews
July 03, 2018
Customer Detailed I have been looking for a car for awhile now. I was put in touch with Sal Ruiz. He was referred to me by other buyers. Sal is so interested in what I have been looking for a car for awhile now. I was put in touch with Sal Ruiz. He was referred to me by other buyers. Sal is so interested in what I was looking for. Trust me I am very picky. He even let bring sporting equipment with me to see if it fit in the different cars. He showed me multiple SUV's and let me test drive all the ones I wanted too. I would recommend going to see Sal to anyone I know. He is not your topical cars salesman either. He made me feel very comfortable with all my decision making. The only complaint I would say is there finance person is not worth working with at all. Do your own financing if you have a choice. Thanks Sal for everything!!!! Gold Star Service!!! More
by KMJC12
Employees Worked With
Sal Ruiz
December 22, 2016
Fast, accurate service O'Brien has been my 'go-to' service and regular maintenance shop for 9 years. We started with a used car (Chrysler) then after that, purchased a use O'Brien has been my 'go-to' service and regular maintenance shop for 9 years. We started with a used car (Chrysler) then after that, purchased a used Mitsubishi and recently traded that in for another used car, this time a Dodge Grand Caravan, If you want a salesperson that treats you fairly and courteously and has your interests and needs uppermost in his mind, please see Jay Miller. This is the third vehicle we have purchased from Jay and continue to go to him because of his excellent knowledge and service! All of my questions are met with a serious answer. I have never felt patronized by either the sales or the service staff. More than one time, when doing auto service or purchasing, elsewhere, I have not necessarily been treated as the decision maker. More
by Packer-gal
Employees Worked With
All of the office and service staff have been super. Colleen the financial guru is an excellent ambassador for this dealership!
