Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

O'Brien Toyota

Indianapolis, IN

Overview
Reviews
Vehicles
not yet
rated
36 Reviews
Call Dealership (317) 351-7000

2550 N Shadeland Ave

Indianapolis, IN

46219

Directions

By Type

Showing 19 service reviews

February 08, 2025

I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how mu More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy who said he was new and didn't know how to do anything and just complained.
Report | Print
Feb 12, 2025 -

O'Brien Toyota responded

Jason, I'm sorry for your experience! It looks like we dropped the ball here. We'll use your feedback in our employee training to make sure it doesn't happen again. In the meantime, please contact Kyle Bond, General Manager, at 317-351-7000 to discuss further to see if there's any way we can make this right for you. Terry O'Brien

March 03, 2024

Well I paid for an oil change, there's been several times that they do not air the tires or top off the fluids. I've had to do it myself. I paid $150 for a diagnostic fee for them to take the front cover off More

by afultz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Report | Print
December 23, 2023

Service department is excellent. I’ve been bringing my Toyota 4Runners here for almost 20 years. They never try to upsell. They’re conscientious. Friendly. Reasonably priced. Highly More

by azbasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
July 23, 2023

Great service department, well worth the drive from Franklin. Easy to schedule appointments and very friendly. More

by rldorse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
July 15, 2023

Bought my car w 24k at another Toy store. Obrien is my closest dlr. Now at 100k . always serviced here. 5 star service. Will continue doing business with them. More

by glazeco2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Service Writer, Kyle Bond
Report | Print
July 04, 2023

Went in for my 40K maintenance, as always they are courteous, friendly. They are my go to. Have been going there fot 20 years🎉. More

by bpagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
June 19, 2023

I have been going to O’Brien service center for 25 years. That says it all!! More

by Betty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
May 03, 2023

Took my car in for repair with an appointment. They have my car for six days. Sold me something that I didn’t need. Ended up not fixing the problem I took it in for to begin with, and then told me More

by Gotyafast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Bond
Report | Print
May 08, 2023 -

O'Brien Toyota responded

We are sorry to hear you had a poor experience with our service team. I was unable to access your information based on the name provided on your review. It is very important to us to use your feedback to improve our processes. My name is Kyle Bond, I'm the general manager. Please reach out to me as I would like to speak with you to find resolution on this matter.

April 21, 2023

Waited in a comfortable lounge while waiting for 30,000-mile maintenance. Service has always been timely and excellent. This took much longer than I anticipated. Overall am completely satisfied More

by Arthia D Arthia D Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
Apr 21, 2023 -

O'Brien Toyota responded

Arthia, Thank you for your business and for your review! We take feedback seriously and use it to train our employees and improve our processes. A 30,000 mile service is more comprehensive than your standard 5,000 mile interval, and we want to make sure your vehicle is safe to get you back on the road! I apologize if that wasn't communicated properly and I'm sorry your wait was longer anticipated. We look forward to helping you the next time your vehicle needs maintenance! Terry O'Brien

April 02, 2023

Some of the service writers think they hit the lottery when you come in for service, More

by Jerryhhamman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
Apr 02, 2023 -

Jerryhhamman responded

I still have a problem of the alarm going off when I unlock the door and get in. Also the cover for the cabin filter was left on the floor and at 86years old I have to leave it there.

Apr 03, 2023 -

O'Brien Toyota responded

Jerry, I apologize, but we've checked our database and have no record of you visiting the Service Department at O'Brien Toyota. There are a lot of dealerships with similar names and it's easy to get them mixed up. Please verify that your review is intended for "O'Brien Toyota" and not another dealership. Thank you! Terry O'Brien

Apr 03, 2023 -

Jerryhhamman responded

Your service dept is good at covering up. Look up invoice 546686, Meanwhile I am noticing my bank to stop payment because of fraud.

Apr 11, 2023 -

O'Brien Toyota responded

Mr. Woody, I understand you met with Kyle Bond, our General Manager, who explained the reason we couldn't find you in our database was because you posted your review using an internet username Jerryhhamman, while your Service Repair Order is under your real name. I understand he installed a brand new cabin filter at no cost to you, and snapped on the plastic cover left on your floor. Lastly, although your alarm is a non-Toyota aftermarket product, he offered to disconnect part of the system for you. Kyle was under the impression that you were very happy when you left the dealership after addressing your concerns. Please let us know if there's anything further we can do.

Apr 12, 2023 -

Jerryhhamman responded

I did meet with Kyle, All my concerns were addresses, and all my concerns were taken care of to my satisfaction. I thank you for your help. At the present I have no questions and am very happy with the end results. Kyle was very helpful and listened to all my questions. I also thank you for the free cabin filter that was installed by Kyle. I will return for my net scheduled service, thank you.

1
2