O'Donnell Honda

Phenomenal Experience This was my 1st Honda experience, and I could not be more impressed. First I worked with Chris who helped me price my brand-new touring. He was re This was my 1st Honda experience, and I could not be more impressed. First I worked with Chris who helped me price my brand-new touring. He was readily accessible and phenomenal to work with. When I called to tell him that I was on my way, he made sure that the car would be ready as soon as I arrived. When I got to the dealership, I had the pleasure of dealing with Mike Garvey. I had come from an all-day search for the new touring. When I arrived, I was greeted by Mike who brought the car around. I told him that I wanted to purchase it, and we moved right into the paperwork. He did not try to push any extra features that I did not ask for and was more than honest. In addition, since we had been looking for cars for over 8 hours, we asked him if they had a vending machine. He said they didn't (it was in the service area) but brought over his own crackers so we could have someone to snack on. I just thought that this was so very nice of him. He was such a pleasure to work with. He explained every detail of the process and kept coming back to update us on where we were. I got to leave with my brand new car and could not have been more pleased! Thank you so much! -Kate More

Clear and concise. This was my first experience with buying a car, but I have had experience with a Honda in the past, Odyssey 1996. Honda is known for reliability, whi This was my first experience with buying a car, but I have had experience with a Honda in the past, Odyssey 1996. Honda is known for reliability, which combined with a good deal is a no brainer. Thanks Shayne! More

Great Personality. . My 1st Honda experience with dealer Jerry Somerville was comforting, reliable and infomative. It's great when as a women you can go to a dealership t My 1st Honda experience with dealer Jerry Somerville was comforting, reliable and infomative. It's great when as a women you can go to a dealership that is not pushy or does not overlook you because you are a women. From my entrance Jerry has a face and disposition you can trust. He met my needs and helped to the up most then turned me to the gentleman in finance who was icing on the cake. I love my new car. I love O'Donnell Honda and their personnel. More

A dealer to avoid We went to O'Donnell Honda because we had received a very good price on the internet. Accordingly there was not much to do at the dealer. Unfortunat We went to O'Donnell Honda because we had received a very good price on the internet. Accordingly there was not much to do at the dealer. Unfortunately, when we arrived at the dealer things started to go down hill. We had trouble finding a salesperson. While the salesperson was attentive at first, he wanted to get involved with other customers to make more sales. So we felt like we were bothering him to explain the cars functions. Then we had to wait over 2 1/2 hours for the finance person. The only explanation was that they were busy. We were told that because of this delay we would receive some type of compensation, but this was a lie. Then they could not find the second key to the car. They said they were going to mail the key, but I don't know how since they need the car. My wife went back several days latter and rather then be handled immediately she had to wait in the service department for over an hour. My wife complained several times about what we went through and at first was promised some time of compensation. When she heard nothing she called the service manager. This was the final blow. Rather than trying to console her, he was rude and disrespectful. I have never had such a miserable experience in buying a car in over 40 years of making such purchases. I would rather pay several hundred dollars more and go to another dealer rather than deal with O'Donnell. More

Much better than expected I have never purchased a new car before, but I was very pleased with O'Donnell Honda. I had spent a good bit of time researching how much other peopl I have never purchased a new car before, but I was very pleased with O'Donnell Honda. I had spent a good bit of time researching how much other people had paid for for the model and trim that I wanted and confirmed the invoice price, etc. Right away, I was given a price below invoice (I had confirmed with many sources that my numbers were correct). Overall, it was a very straightforward process. However, I will say that the finance guy that I worked with was very new (less than a month on the job) and he was very slow. It took over an hour to get quotes for financing. More

Worst Customer Service Ever! Faulty transmission installed...promise of a mid-size rental car not fulfilled...call to service manager not returned...general manager who could care Faulty transmission installed...promise of a mid-size rental car not fulfilled...call to service manager not returned...general manager who could care less. I will never go back! More

In and out! Alex Vinogradsky helped us to purchase a Honda Odyssey. He was very accommodating to our family's needs and made the whole process painless. I was Alex Vinogradsky helped us to purchase a Honda Odyssey. He was very accommodating to our family's needs and made the whole process painless. I was bracing up myself for the long process of cat-and-mouth game, calling different dealers for the best price, and shopping around until I get exhausted. He simply asked what I wanted and quietly listened, and gave what I wanted. The whole process took only a couple hours. Even after signing the contract, he took time with me explaining the numerous features that Honda Odyssey has. I felt like he was genuinely trying to help customers. More

Mike Garvey did a great job helping us select an Odyssey My wife and I just purchased a 2014 Honda Odyssey from Mike Garvey @ O'Donnell Honda. My wife was torn between a Pilot and an Odyssey, and Mike spent My wife and I just purchased a 2014 Honda Odyssey from Mike Garvey @ O'Donnell Honda. My wife was torn between a Pilot and an Odyssey, and Mike spent the time to show us both vehicles and helped us work through the decision process. This was the second vehicle we have purchased through Mike, and as always, he took excellent care of us. More

Best Car Buying Experience Ever, Salesman: Sayed Ali Sayed Ali from O'Donnell Honda was the best person with whom I have ever dealt for buying a car. He did not play games, was upfront, worked well with Sayed Ali from O'Donnell Honda was the best person with whom I have ever dealt for buying a car. He did not play games, was upfront, worked well with me on settling on a good and fair price, did not pressure me in any way, and went the extra distance by giving me a ride to the dealership from Northern Virginia. Prior to finding Sayed and O'Donnell Honda, I had worked with three other dealerships and C*rm*x. I experienced unfair pricing and heavy pressure from C*rm*x, and the other dealerships were not able to meet my needs. Sayed is like a breath of fresh air. If asked to describe him as a salesman, I would say he's the best non-salesman salesman. This means, he doesn't try to "wheel and deal" you. Instead, he simply listens to you, what your needs are as the customer, and then assists to meet your needs. I felt as though I was shopping for a car with a brother or a friend. It was the first time I had an enjoyable experience when buying a car, and it was due to everything being fair and the professionalism of Sayed and the other O'Donnell staff. More

Great working with Gary on my Accord 2015 My Acura was 15 years old and I was ready to buy a new car and decided on the Honda Accord 2015 EXL. (It feels like my Acura, is $10,000 less, and pac My Acura was 15 years old and I was ready to buy a new car and decided on the Honda Accord 2015 EXL. (It feels like my Acura, is $10,000 less, and packed with new features.) I checked prices online and with AAA buying services. I had offers from many Honda dealers (day, night, and emails!). When I went into O'Donnell, the staff was great. I worked with Gary Paul who was very knowledgeable as well as Dale Boswell. They were able to meet my price and get my car in quickly. Gary spent over a hour going through all the new technology on this high-tech car. Answering all my questions and--even hooking up my phone and garage door opener before I left the dealer Kudos to Gary and the O'Donnel staff for making this process as easy as possible. More