The service has been great over the 4 years that I have had my car. They are straightforward in telling you what you need and have done a great job each time. The service reps are vet professional.
"Warranty work plus"
Small oil drip covered under warranty without hassle. Required some time and disassembly to replace just this seal; but problem was clearly explained and loaner car offered.
My experience with Heritage Subaru was phenomenal! Alex was absolutely wonderful to work with. I was skeptical about submitting any of my own information online for the fact that I didn't want to be overwhelmed with outreach. My experience was the exact opposite. I inquired about a car on the website and received the information not too long after that. He also gave me other options as backup - because who doesn't love options. He was not at all pushy and completely understood while I was taking my time on my search, which made me feel all the more comfortable. He was pleasant and personable the entire time, even when I was being difficult. I worked with a few other members of the team while I was there: Mei Kei Hong; John Fry; Milton Taylor, who all were also very helpful and genuine. If you're looking for an in-your-face kind of place - I will tell you that I did not encounter that even slightly. I would recommend this dealership to anyone, I do not regret my decision buying from them. Alex and the team I worked with were delightful and deserve more than 5 stars. I ended up getting exactly what I wanted and I am one very happy customer, thank you all!