"Great Experience and Very Friendly"
It was our first time buying a Subaru, we didn't know much about the car. We walked in to the Owings Mills Subaru dealer and were greeted by Mei Kei. She was a very friendly person and had an exceptional knowledge of the car we were buying, Subaru Crosstrek. She knew so much that we had a hard time remembering some of the features that were in the car. But it's good that a dealer has that kind of knowledge because you know what you get from the car you're buying. In all five stars from our family as Heritage Subaru Owings Mills is the place to go to buy your new Subaru.
"Heritage Subaru Owings Mills for the Win!"
We had been searching for a Certified Pre-Owned Subaru for a few months to replace our 2008 Forester. Most of our search was done at the Silver Spring dealer and online but we did venture up to the Heritage Catonsville location to test drive a new Subaru Impreza Sport with manual transmission. Our experience at the Catonsville location was a joke and while we loved the car we could not purchase from them due to their lack of competence. A month passed and we started being contacted by Aleksey in Owings Mills regarding the vehicle we test drove at the Catonsville location. What a different experience! After about a week of back and forth emails and a good deal on our trade in, we decided to purchase the same Subaru Impreza we test drove in Catonsville from Aleksey in Owings Mills. We appreciated that he actually knew something about the car we were test driving - something Yong Lee in Catonsville was lacking or giving us completely inaccurate information on. Aleksey, and Josh in Finance, knew the process well so they had us in and out of the dealer as fast as one can be "in and out of a dealer". We appreciated both of their friendly demeanors, Aleksey's knowledge of the vehicle and the fact that the Owings Mills location was not a dump like its sister location in Catonsville. Thanks Aleksey and Josh (even though you upsold us on that xxxx Auto Armor).
~Julie and Donny Brook
"Great deal! Good experience."
Mei Kei was absolutely fabulous. My wife and I bought a car from a Heritage dealer last year and had a good experience, but tried a different location and were glad that we did. Mei Kei immediately responded to my call inquiring about a vehicle and scheduled an appointment the next day. She is extremely knowledgable about cars and exemplified the best customer service my wife and I have experienced to date. She heard our concerns, went to bat for us and was not pushing for a sale. When we decided on a vehicle, and agreed to a price, the finance department took a bit to get us through. Mei Kei did everything possible to make sure we were comfortable and took an interest in our personal lives.
Just a great overall employee and I cannot recommend her enough. Shawn the manager was great too!