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O'Donnell Honda
Ellicott City, MD
967 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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967 Reviews of O'Donnell Honda
January 09, 2014
My name is Esther and getting my new car at O'Donnell Honda was a great experience. My co-worker wanted a Honda, but ended up buying a Toyota because of a bad experience with a Honda car salesman. I al Honda was a great experience. My co-worker wanted a Honda, but ended up buying a Toyota because of a bad experience with a Honda car salesman. I also read online that Honda car salesman were the worst. I decided nonetheless to buy a Honda. The minute I walked in to O'Donnell Honda I was greeted and introduce to Mr. Bailey. Mr. Bailey was down to earth very nice and helpful. Everyone was so nice and seemed very relaxed and friendly. Mr. Bailey, was not like what I expected. He was very nice and a good listener. He was also very patient, and I needed that. After all, this was going to be my first new car purchased. After several days of going back and forth in my head, I finally purchased the car. Then, I wanted to change the color, once again Mr. Bailey was very understanding. I think he knew that was coming. I had such a great experience shopping at O'Donnell Honda, I told my co-worker, next time to go to O'Donnell Honda. More
by easter18
Employees Worked With
Stan Bailey
January 04, 2014
I previously helped my two children (now in the military) buy their cars from O'Donnell Honda. Each time the process went smoothly. This time, it was my turn to get a car so I considered a CR-V on New buy their cars from O'Donnell Honda. Each time the process went smoothly. This time, it was my turn to get a car so I considered a CR-V on New Year's eve. Sayed was the salesman - he immediately recognized my son and me from one and a half years ago! Sayed walked me through the process, worked with Chris Councill because of internet pricing, and made the entire experience easy. Sayed never pressured me - instead, he gave me options and listened to what I needed. Rajeev was also outstanding in the finance office. Again, no high pressure - I felt comfortable working with him as I had to arrange for a loan. He gave me plenty of options for financing a portion of the purchase price. I ended up with the rate and term that worked best for me. I was so impressed with the car buying experience that I even spoke to the manager before leaving the dealership just to let him know how great it went. More
by CERM
Employees Worked With
Sayed and Rajeev
January 02, 2014
My wife Lisa and I had a pleasant buying experience at O'Donnell Honda. I initially worked with Chris Council and he was straight forward and provided us with a competitive price. Once on the sales floo O'Donnell Honda. I initially worked with Chris Council and he was straight forward and provided us with a competitive price. Once on the sales floor we worked with Mike Garvey and he helped us complete the buying process. Overall - we are very satisfied with O'Donnell Honda. Thank you. More
by dukebonner
Employees Worked With
Mike Garvey
December 30, 2013
We wanted to send a note of THANKS to O'Donnell Honda for our great buying experience of our new 2014 Accord EX-L. From bold/detailed drive-out estimate of Chris Councill (Thanks!) and his answers to fol for our great buying experience of our new 2014 Accord EX-L. From bold/detailed drive-out estimate of Chris Councill (Thanks!) and his answers to follow-up inquiries, Robert Wilkie's exceptional customer service while at dealership, and management's honesty/integrity in terms of being true to the estimate, no hidden details, and no pressure selling of options - it was a GREAT EXPERIENCE. Thanks again and I would certainly recommend this dealership to every1. Jawad More
by jawad
Employees Worked With
Chris Councill
December 26, 2013
Reasonable price, great service, highly recommended and best Honda dealer in local area. David is very helpful and friendly salesman and I'd love to visit again if I need another Honda car. best Honda dealer in local area. David is very helpful and friendly salesman and I'd love to visit again if I need another Honda car. More
by kikiaj1029
Employees Worked With
David DiCarlo
December 23, 2013
I am a repeat customer, going a second time for an office car lease. O'Donnell and their personnel are very straight forward and timely to arrive at a lease rate given the conditions is set forth. The over car lease. O'Donnell and their personnel are very straight forward and timely to arrive at a lease rate given the conditions is set forth. The overall process is very smooth, through the paperwork, transfer of license plates, orientation to the new car. A very good experience and the Service Department has been very effective as well. More
by mwcampbell
Employees Worked With
David DiCarlo
November 30, 2013
They are FANTASTIC. Period. They made it easy, quick and super painless. Would definitely recommend this place to anyone who is in the market for getting a new car. super painless. Would definitely recommend this place to anyone who is in the market for getting a new car. More
by Amarie1978
Employees Worked With
Shayne, Chris Councill
November 28, 2013
Having been to five different Honda dealers throughout the country O'Donnell Honda Service Center, this one is by far the worst. In November 2013 I took my Pilot in for Express Service (oil change). I was the country O'Donnell Honda Service Center, this one is by far the worst. In November 2013 I took my Pilot in for Express Service (oil change). I was advised by a service rep would let me know when my vehicle was done since I was waiting at the dealership. After 50 minutes I queried the status and was informed there was another car ahead of me before my vehicle would be taken into the bay. The service advisor did not tell me they were back logged and made no effort to apologize for wasting an hour of my time. After being advised my car had not been taken into the service bay, at least six cars arrived for service. I don't understand why the service center continued to accept more customers when they knew they could not handle their current load in a timely manner. I requested they bring me my car and I departed the dealership/service center. As a side note, while I was in the waiting room a service rep came in to see another customer who had been there for two hours. That service rep kept saying "I understand you are mad" but made no effort to apologize. The customer was told it would be another 20 minutes before her car would be ready. This dealership is a great example of poor customer service and they lacked any sense of communications skills that day and on a previous visit. This was their second and last chance to prove a previous visit was an anomaly. Sad to say, it wasn't an anomaly but their standard poor performance. More
by zaranephi
Employees Worked With
Don't remember
October 19, 2013
Horrible experience at this dealership. The salesmen seem cocky; they stare at you when walking in the door. After multiple visits, no one has ever gotten up to greet me and welcome me to the dealership. The cocky; they stare at you when walking in the door. After multiple visits, no one has ever gotten up to greet me and welcome me to the dealership. They treat you as if it is your privilege to purchase or lease a Honda from them. I would avoid this dealership at all costs. Visit the nearby Toyota dealerships; you will acquire a fair negotiated price and you will be treated professionally. More
by JaySmith
Employees Worked With
Musa Muhammed
September 14, 2013
I've been dealing with Odonnell for 12 years wouldn't think of going anywhere else you don't just buy a car you buy a freindship. wouldn't think of going anywhere else you don't just buy a car you buy a freindship. More
by stephanie0721
Employees Worked With
Brian Schwerin, Mike Garvey
