O'Donnell Honda

My passage window weather-strip is split and window was stuck down. I brought in on 07/06/11 to fix it and they placed a special order and wrote a note on invoice said the part will be arrived on 07/08/11 stuck down. I brought in on 07/06/11 to fix it and they placed a special order and wrote a note on invoice said the part will be arrived on 07/08/11. After a week passed-by, I didn’t get any phone call. I then called them and the service guy told me the part is shipping from CA and will take more than a week. I called three days after that and got the same answer again. I finally talked to parts department and found out this part has a back order. The parts department guy immediately transferred the parts from other source and arrived in 2 days. I then dropped my car at 8:00 AM and service lady asked me what time to pick it up. I told her at 5:00PM to pick it up. Guess what, at 5:15PM when I walked in, the car had not in the service yet. I have to waste another one and half hours to have it fixed. During waiting time, I want to complain to the manager regarding whole service processing but of course that manager has left of the day, no one has higher position than service lady. For past two weeks, weather was extremely hot and can’t roll up the window because of this kind of unprofessional service. I really had an enough on this dealer. Note: The manager tried to reach me several times after posted this message. He did apologize for the sevice I got. He also mentioned that they are taking the customer service very serious. He offered $100 gift card and asked me to try again (want to win me back). I modified my rate based on his sincere attitude for fixing the problem. More

In 91, I bought a brand new Dodge Colt, in 2001 I bought a used Hyundai Accent, buying this Honda Fit has been my best car buying experience so far. I must admit that I was very nervous but Mr. Garvey was a used Hyundai Accent, buying this Honda Fit has been my best car buying experience so far. I must admit that I was very nervous but Mr. Garvey was very professional and listened to me rather than talking down to me and telling me what I needed in a car. Throughout the process I felt that I was working with individuals who loved their job and were committed to working with me rather than pushing me to increase the profit margin down the line. (This was a new experience for me!!!!) Mr. Garvey took time to explain the features like "power locks and windows which I have never had before. The test drive with the Honda Fit was a impressive experience. If you test drive this car, you will buy it because it is so well designed. I have never driven a car before with such easy visibility for the driver. More

We got a quote over the internet for a new Accord. The price was great, we were contacted immediately by email and phone by three different people. They had what we wanted, we bought the car the next day. price was great, we were contacted immediately by email and phone by three different people. They had what we wanted, we bought the car the next day. Very friendly salesperson, easy to relate to, made the transaction very easy and pleasant. This is not a conveniently located dealership for many in the greater Baltimore area. But having dealt w/ three other Honda dealerships in Baltimore in the past and for this new car (we drive Hondas since 1988), O'Donnell Honda is definitely the best and worth driving a few more miles. More

Our salesman, Brandon Smith, was very easy to deal with. We searched for a car from several nearby dealers and he seemed to be the most honest among them. He showed us all the figures from the start, somet We searched for a car from several nearby dealers and he seemed to be the most honest among them. He showed us all the figures from the start, something the other dealers were reluctant to do. They either started with a payment figure, not explaning how they got there, or were vague about the trade in value of our old car. Also, the finance man, (Raveed,(sp?) was a pleasure to deal with. Will certainly look forward to our next purchase at O'Donnell Honda. More

Thank you for good offer! Frankly, even though I have Thank you for good offer! Frankly, even though I have a position in my homeland, KOREA, most dealers are not willing to make a contract with a loan Thank you for good offer! Frankly, even though I have a position in my homeland, KOREA, most dealers are not willing to make a contract with a loan. But, HONDA did it. I appreciate your offer. More

Over the past 3-5 years I have purchased or leased 5 Hondas from O'Donnell Honda. My experiences have been extraordinary in every way. Prices have been outstanding, the deals are closed quickly and ef Hondas from O'Donnell Honda. My experiences have been extraordinary in every way. Prices have been outstanding, the deals are closed quickly and efficiently, very detail is attended to with care, and I have been treated courteously. This stands in stark relief to my experiences with Heritage Honda, the dealer I worked with before switching to O'Donnell. In fact, I made the change because O'Donnell offered much more favorable prices and provided much better service. It's a joy to deal with O'Donnell. More

On June 8, 2011, I called a number of dealerships looking to test drive a base model manual transmission Honda Fit. Due to recent diasters in Japan, finding one of these cars was problematic. However, Brown to test drive a base model manual transmission Honda Fit. Due to recent diasters in Japan, finding one of these cars was problematic. However, Brown's Honda in Glen Burnie, Maryland told me they had one and to come by for a test drive. I took off work and met the salesman. I got in the car and noted how nice it was for a base model. The car was not a base model, but the $1600.00 pricier Sport version of the Fit. I had a VERY BAD experince at Brown's Honda. The salesman lied to me to get me to come down for a test drive, and then lied some more to me about how he knew there was a base model fit "out there" and that he would find it for me. I left feeling uneasy. Later on in the week, I called the dealership to complian about how I was treated. They stood by their salesman and acted surprised that anyone could find fault in this man. On June 9th, I made some more calls looking for the car I wanted and I spoke with Terry Askin at O'Donnell Honda. He seemed pretty straight forward, and most importantly, believeable. He had a base model Manual transmission Honda Fit. I took off work on June 10, went to O'Donnell, test drove and bought the Fit. There was no haggling, no stories, no lies. I would buy from Mr. Askin again, and I would tell others to frequent this dealership as well. The difference between dealing with the two dealerships was remarkable. More

This is my 2nd Honda car from the dealer. This time, it took me about an hour from test drive to an agreement on the price. The staff very nice, especially the manager. I felt that I can trust them. I did took me about an hour from test drive to an agreement on the price. The staff very nice, especially the manager. I felt that I can trust them. I did not feel any hassles traditionally associated car dealers. Thanks,all O'Donnell Honda! I am almost certain that my next Honda will come from O'Donnell Honda. More

It was an extreme pleasure to work with Mike Garvey in buying our new Pilot. His no haggle price easily beat other dealerships prices, so there was indeed no haggling needed. He exceeded all of my expect buying our new Pilot. His no haggle price easily beat other dealerships prices, so there was indeed no haggling needed. He exceeded all of my expectations and I would highly recommend using him for your next vehicle purchase. More

On our first visit we only test drove a few cars (Honda Civic and Insight). The salesperson was very friendly and knowledgeable but didn't put any pressure on us. We had more appointments that day with oth Civic and Insight). The salesperson was very friendly and knowledgeable but didn't put any pressure on us. We had more appointments that day with other dealers and said we would consider a Honda but not buy today. The salesperson did not try to keep us. We came back two days later for another test drive and decided to buy a 2012 Civic. The whole buying process was professional and smooth and the salesperson even offered to take the registration of our trade-in to the MVA. Overall we were very pleased. More