O'Fallon Buick GMC

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Joe, my service adviser. Called me once and did not leave a message. I then called the dealership when I realized that I had received the call around 6pm, at which point Called me once and did not leave a message. I then called the dealership when I realized that I had received the call around 6pm, at which point I was informed that service advisors leave at 6pm. They told me they couldn't give me any answers on my vehicle and that a service advisor would reach out in the morning. I called your dealership at 7:30 AM. Joe answered the phone. And told me they could not find anything wrong with my brakes. I told him that it happens intermittently, and he said he would test drive it again and that he would contact me once he had done so. He never contacted me. So I reached out again at two o'clock and was sent to Joe's voicemail, I then called back and had the person that answered the phone, fined. Joe, at which point I finally got a hold of him. I asked him 2 questions. Does your customer management software send text. He said that "they do not text." Then I asked if he can send emails. He said "yes." So I told him to update my account to state if they cannot get ahold of me. Leave a voicemail and send me a email. When I arrived to pick up my vehicle, he confirmed that he made that note. Your dealership has received this score as a result of the lack of customer communication. More

We had a wonderful experience working with Blake. He was most knowledgeable and so helpful. He was most knowledgeable and so helpful. More

My service appointment was easy to schedule, fast check in, comfortable waiting area, quick service, excellent work. All employees very friendly, helpful and professional. Great experience! in, comfortable waiting area, quick service, excellent work. All employees very friendly, helpful and professional. Great experience! More

Paul made things seamless. He gave me the best price for the vehicle I was looking for. He gave me the best price for the vehicle I was looking for. More

Walter works very hard at his job and puts his clients first. Me and my wife were very happy working with him. first. Me and my wife were very happy working with him. More

I dropped my truck off to get a minor paint repair. The truck was super dirty from the recent snow and salt. When I went to pick it up not only the outside was clean but the inside was too. Great ser The truck was super dirty from the recent snow and salt. When I went to pick it up not only the outside was clean but the inside was too. Great service. More

Justin was wonderful. He went over and beyond to help me get the right vehicle. He gave me my space while I shopped around and then even drive to Springfield MO to get the He went over and beyond to help me get the right vehicle. He gave me my space while I shopped around and then even drive to Springfield MO to get the vehicle that I chose. Thank you so much Justin. Good luck with all your future sales. More

Chris Cayce helped me with my purchase of a pre-owned Honda Accord. He was very helpful, patient, and answered all of my questions. He was not pushy, and he made my car-buying experience pleasant and eas Honda Accord. He was very helpful, patient, and answered all of my questions. He was not pushy, and he made my car-buying experience pleasant and easy. The financing department was also great to work with, answered all of my questions, and made me feel very welcome. I recommend this dealership to anyone. More

Walter did an excellent job assisting with the purchase of my new truck. Thank you of my new truck. Thank you More