O'Fallon Buick GMC - Service Center

Joe, my service adviser. Called me once and did not leave a message. I then called the dealership when I realized that I had received the call around 6pm, at which point Called me once and did not leave a message. I then called the dealership when I realized that I had received the call around 6pm, at which point I was informed that service advisors leave at 6pm. They told me they couldn't give me any answers on my vehicle and that a service advisor would reach out in the morning. I called your dealership at 7:30 AM. Joe answered the phone. And told me they could not find anything wrong with my brakes. I told him that it happens intermittently, and he said he would test drive it again and that he would contact me once he had done so. He never contacted me. So I reached out again at two o'clock and was sent to Joe's voicemail, I then called back and had the person that answered the phone, fined. Joe, at which point I finally got a hold of him. I asked him 2 questions. Does your customer management software send text. He said that "they do not text." Then I asked if he can send emails. He said "yes." So I told him to update my account to state if they cannot get ahold of me. Leave a voicemail and send me a email. When I arrived to pick up my vehicle, he confirmed that he made that note. Your dealership has received this score as a result of the lack of customer communication. More

Who err r youngest Jim nbgvvvhjnbffdgjknbcvhb b. C chh g dog gag high thx huffs hj C chh g dog gag high thx huffs hj More

My service appointment was easy to schedule, fast check in, comfortable waiting area, quick service, excellent work. All employees very friendly, helpful and professional. Great experience! in, comfortable waiting area, quick service, excellent work. All employees very friendly, helpful and professional. Great experience! More

I dropped my truck off to get a minor paint repair. The truck was super dirty from the recent snow and salt. When I went to pick it up not only the outside was clean but the inside was too. Great ser The truck was super dirty from the recent snow and salt. When I went to pick it up not only the outside was clean but the inside was too. Great service. More

I recently had my tires replaced on my GMC Sierra truck. I had a very positive experience. The quote was competitive and better than shopping at shops that only deal in tires. Chip, my service manager, help I had a very positive experience. The quote was competitive and better than shopping at shops that only deal in tires. Chip, my service manager, helped me get an appointment that worked for my schedule, he stayed in touch with me throughout my appointment and it was completed very quick. Great experience! More

A Complete Respectful, Friendly, Efficient and Modern Business with knowledgeable and Caring Employees. Our Sales associate was Outstanding along with our Financial Advisor Jarrod and the Technical Servi Business with knowledgeable and Caring Employees. Our Sales associate was Outstanding along with our Financial Advisor Jarrod and the Technical Service Team. More

Very pleasant staff, my car was repaired quickly. And I appreciated the added car wash! I was very happy with this experience! And I appreciated the added car wash! I was very happy with this experience! More

This is the second vehicle I’ve purchased in the last 11 months from O’Fallon Buick GMC. I would recommend this dealership to anybody looking to purchase a new or used vehicle. The customer service goes bey months from O’Fallon Buick GMC. I would recommend this dealership to anybody looking to purchase a new or used vehicle. The customer service goes beyond exceptional. Zach Dingley was awesome and the owner promotes a family atmosphere. More

Joe was amazing. He was helpful and knowledgeable. He made the entire process seamless. I cannot say enough about my experience with this dealership. I will defin He was helpful and knowledgeable. He made the entire process seamless. I cannot say enough about my experience with this dealership. I will definitely be returning. More

The entire staff is amazing, I would recommend the dealer to all my friends. Also the sales Nick was great dealer to all my friends. Also the sales Nick was great More