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O'Malley Automotive

Wausau, WI

not yet
rated
4 Reviews

3405 W. Stewart Avenue

Wausau, WI

54401

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4 Reviews of O'Malley Automotive

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January 02, 2021

"Thank you sooo much Ken Z, John and Matt the Manager. My..."

- bonniemayenschein

Thank you sooo much Ken Z, John and Matt the Manager. My experience was the best with you all. Bonnie Mayenschein, you rock. Awesome Service

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Z. Sales Matt the Manager n John n Finance
Jan 05, 2021 -

O'Malley Automotive responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The O'Malley Cadillac Team

April 30, 2020

"1 Star is TOO High...Run Away and Run Fast"

- NeverAgain

This was absolutely the WORST experience ever. I beg you, unless you like being treated like dirt, go somewhere else...anywhere! The dealer, Josh N., was aloof, disconnected, and downright rude. The vehicle I wanted to test drive apparently didn't have enough fuel, so Josh went to put more fuel in it. I don't know how O'Malley Honda expects to sell vehicles that don't even have enough fuel in them for a test drive. It took Josh 10 minutes to fill it with 1/4 tank of fuel at the gas station just one-half mile away. I asked him if he was going to go over any of the features of the vehicle with me. He said, and I kid you not, “I don’t normally do that with used vehicles.” What?!? This was a $30K+ used vehicle--a fair amount of money. Once inside the dealership, Josh went to an office on the opposite side of the showroom and then yelled across the showroom and waved for me to come over. Apparently, I wasn't worth the walk ALL THE WAY across the showroom; a shout and a wave was sufficient in his mind. At one point, I called Josh and left a message for him to call me back. After 48 hours, he still hadn't called me. I contacted him again and he told me something like, "I called you but I had the wrong number so I didn't leave a message." I'm not sure why he didn't retrieve the right number from the voicemail message but he didn't. There is no such thing as good service at O'Malley Honda in Wausau. Run away fast...go to the Rhinelander or Stevens Point location if you want to buy a Honda. DO NOT GO TO O'MALLEY HONDA!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Josh Nantell
May 04, 2020 -

O'Malley Automotive responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

December 30, 2016

"Took my Honda in for an alignment ... now handles worse "

- Gail

Truck now has a severe left pull. O'Malley claims it's the new tires, or the tie rods, or the age of the vehicle or this or that. They claim the vehicle was in perfect alignment which is hard to believe since the left pull is a lot worse. Bottom line .... paid a higher price to have a Honda dealer do the alignment. I would have had better results and less expense if I had Fleet Farm do it.

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Overall Experience
Recommend Dealer
No
Employees Worked With
???
January 29, 2015

"New CRV"

- dairyman

Purchased a 2015 CrV after exploring on line. Internet price was better than Truecar at another dealer. Purchase easily completed with friendly staff. Have been using this dealer for other purchases and they have always been honest and straight foward. I am so happy I was able to use them again

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mr Lewandowski
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