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O'Meara GMC - Service Center

Thornton, CO

3.3
309 Reviews

309 Reviews of O'Meara GMC - Service Center

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October 16, 2022

I’ve always had get service with my oil changes, this service I for some reason had oil on my garage floor 🤔 More

by OWLSJK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Oct 16, 2022 -

O'Meara GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 16, 2022

My 2018 GMC Serria 1500 was in for a oil change and alignment and was told at first it would take all day. Happen to talk to Loren the dispatcher he said they could do better than that. My truck was r More

by Robert2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loren Roberts, Joel Nunez
Oct 16, 2022 -

O'Meara GMC responded

Robert, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing O'Meara Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

October 15, 2022

Told me they could align my truck and made up an excuse they couldn’t More

by hondariderx69x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Nunez
Oct 18, 2022 -

O'Meara GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that a manager can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 15, 2022

Eric was absolutely amazing. He got me in same day to have my battery replaced and even had my recall parts installed without making me schedule another appointment. Absolutely a More

by ALGLASS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Oct 16, 2022 -

O'Meara GMC responded

Thank you for your very kind review. Eric and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara Buick GMC.

October 14, 2022

This dealership has always been great to work with. I have no hesitation in using them for any service my truck needs More

by Robin-ferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Oct 16, 2022 -

O'Meara GMC responded

Robin, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 14, 2022

Will never own another Buick do to everything I’ve experienced, this is the worst experience I’ve ever had with a car More

by Sharmarie.burdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Johnston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC Cassata, Keith Yeanoplos, Joseph Scaglione, Eric Reyes, Annissa Medina, Robert Boyle, Steve Smith, Joel Nunez, Jason Crouse
Oct 18, 2022 -

O'Meara GMC responded

Sharmarie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 13, 2022

The whole process was seamless from start to finish! ! Eric truly went above and beyond to ensure that I was taken care of and always stayed in constant communication with me. He went so far as to contac More

by mzalonarenee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina
Oct 13, 2022 -

O'Meara GMC responded

Thanks for sharing about your experience with O'Meara Buick GMC. We appreciate your business and hope to see you again soon!

October 13, 2022

Still have issues here. Even under new ownership. Not a great experience. Had to have the Service Manager call back to address why items were not brought to my attention dur More

by Msalas4973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Annissa Medina
Oct 16, 2022 -

O'Meara GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 13, 2022

The dealership said that the truck would be worked on and done by the end of the day. When arriving to pickup the truck, no one had any idea what the status was or if it had even been touched. I had to walk More

by Omerasucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
Oct 14, 2022 -

O'Meara GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 13, 2022

Called 9 weeks days straight, at least 5 times a day and no one answered. Left message 4 or 5 times and no one called back. Was told it would only take a 1/2 hour. Waited 1 and 1/2 hours. Car left shop bay More

by Mcguirebc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Nunez
Oct 16, 2022 -

O'Meara GMC responded

Thank you for providing this feedback, and we apologize for the long wait and the lack of communication on our part. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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