Steve Johnston

Buyer beware if Stephen Johnston, the General Sales Manager, gets involved in your deal. Our salespeople were fine to work with, but Stephen stepped in near the end and everything fell apart. After Manager, gets involved in your deal. Our salespeople were fine to work with, but Stephen stepped in near the end and everything fell apart. After going back and forth on price several times, Stephen told us he didn't want to play games. So I asked one simple question: can you do the deal at $44,500, yes or no. He wouldn't answer. I asked again, plainly, yes or no. He still wouldn't answer, dodging into pricing and value explanations instead. We were only $468 apart at that point. This wasn't about the money. It was that after telling us directly he didn't want to play games, he then refused to give a straight answer not once but twice. We walked away from a deal on a 2025 Ford Explorer that could have easily closed that day, over $468 and a manager who couldn't answer a yes or no question. Days later they reached out asking us to come back, and when we did, they came back with a HIGHER number than what was on the table originally. This is our 39th vehicle purchase in 15 years, so this isn't our first rodeo with dealerships, and we've never dealt with a management team this unethical. Avoid this dealership at all cost. More

Print

Nice friendly people and definitely got done what I needed done. I told them what I need and they did it thank everybody at omera Buick gmc. needed done. I told them what I need and they did it thank everybody at omera Buick gmc. More

by perryjim Verified Customer Verified Customer

Print

My elderly father who speaks limited English went into this dealership for an oil change on Monday and they bullied him into buying a vehicle he cannot afford. He is disabled/retired and only makes $1100 this dealership for an oil change on Monday and they bullied him into buying a vehicle he cannot afford. He is disabled/retired and only makes $1100 total per month. His contract is for a used 2016 Chevy truck at 84 months for a payment of $980. I am not sure what bank would approve those terms, but it certainly seems like something fraudulent must have been done. I called with him on the line to see about cancelling the contract, but we were told there is nothing that can be done. "The contract is finalized with the bank, but maybe we can trade you out of it" I requested a copy of the credit application he signed but I was told it could not be emailed and that he would have to go into the dealership personally to fill out a request form to have it mailed. Sounded like they were trying everything to avoid us getting it. My next step will be contacting the new lender to request a copy of the credit application which I imagine will tell the entire story. I cannot believe businesses are operating with such shady practices in the year 2022. STAY AWAY FROM THIS DEALER More

Print

Simply the worst dealership experience I have ever encountered. They took almost 2 months to pay off my trade in. I made a payment on my new loan before the old one was finalized. In that time an ad encountered. They took almost 2 months to pay off my trade in. I made a payment on my new loan before the old one was finalized. In that time an additional payment was made to my trade in loan. I have reached out to the dealer several times without luck. The finance manager Keith never answers. The sales managers Jason and Bob are never available. The sales person Sergio I purchased from is apparently now in jail. As I said simply the worst dealership experience ever. DO NOT BUY FROM THIS DEALER! More

Print

Will never own another Buick do to everything I’ve experienced, this is the worst experience I’ve ever had with a car experienced, this is the worst experience I’ve ever had with a car More

by Sharmarie.burdin Verified Customer Verified Customer

Print

They sold me car whit damage on car fax show no accident they have 2 how I found out when I was going to change my car chevy tell me show me have 2 car accident before I buy the car don't do to accident they have 2 how I found out when I was going to change my car chevy tell me show me have 2 car accident before I buy the car don't do to gmc In Thornton bead service More

Print

As soon as they have sold your car, you don’t follow up on anything! on anything! More

by Rickluna088 Verified Customer Verified Customer

Print