O'Meara GMC - Service Center

Under staffed, slow to respond, still having issues with my vehicle, I tow a lot of trailers and wasn’t compensated a suitable rental my vehicle, I tow a lot of trailers and wasn’t compensated a suitable rental More

Omera staff are friendly and generally helpful. Unfortunately our experience was not a typical service repair. I don’t fault Omera for part delays etc. That issue is on the GMC corporate office. Unfortunately our experience was not a typical service repair. I don’t fault Omera for part delays etc. That issue is on the GMC corporate office. What I was not happy about is the lack of customer expectation setting that was performed. I was required to follow up with the service department every time. I did not receive a call that my car was finished until days after the part had arrived. The call that I received was in response to a message that I left previously. To be specific the part arrived on Friday March 24. I was unable to get my truck back until April 4th. That is 11 calendar days. I did have a rental car that Omera provided through a relationship they have with Hertz. I did appreciate that, however, during my rental I was required to call twice to get my rental extended because the relationship that Omera had with Hertz. At one point we received about 5 messages from Hertz telling us we had to return the car event though my truck was still in the shop. I can’t blame Omera all for that but I will say that when a customer calls with an issue is is on Omera to resolve that issue for the customer not the customer to deal with. We spent roughly 2 hours on hold dealing with Hertz because our vehicle was not appropriately registered as a rental beyond a specific date. In addition to the time we spent on hold with Hertz we spent a fair amount of time attempting to get a hold of the service department at Omera to address. Omeras service department is either heavily overworked or heavily understaffed due to demand and or issues with vehicles. In summary had Omeras service department been more focused on setting my expectations as a customer and following up with me regularly I would have still been disappointed, but I would not have been as frustrated as I was having to spend hours of my day attempting to reach out to Omera for a status update. More

I took time off work planning for my vehicle to be at the dealership all day for a diagnostic. I show up and they tell me they are overbooked. And that another employee made a scheduling error. Twice this ha dealership all day for a diagnostic. I show up and they tell me they are overbooked. And that another employee made a scheduling error. Twice this happened. Completely unprofessional More

They are behind on work and they lack communication skills. Plus, they never answer the phone in Service department! skills. Plus, they never answer the phone in Service department! More

Scheduled an appointment 2 weeks in advanced for 1 day work per Service Advisor. Warranty to be addressed, oil change, tire change, front brake rotor and pad replacement, troubleshoot brake issue. Took 4 work per Service Advisor. Warranty to be addressed, oil change, tire change, front brake rotor and pad replacement, troubleshoot brake issue. Took 4 days for the Sierra to make it into the shop to start to be worked on. Poor communication as to delay. Brake issue was not resolved. New pads, rotors, brake flush and pulse still present after 5 days normal driving. No return call from Service Manager when voicemail was left to discuss further. More

They were courteous and prompt in scheduling my service appointment. The job was done efficiently. I was given a lift to and from the dealership since I had no other way to get back and forth. Completel appointment. The job was done efficiently. I was given a lift to and from the dealership since I had no other way to get back and forth. Completely satisfied.. More

As soon as I arrived at the dealer, I was welcomed by Octavio with great customer service skills. He is very knowledgeable, and made the transaction very easy! I will definitely be referring him to f Octavio with great customer service skills. He is very knowledgeable, and made the transaction very easy! I will definitely be referring him to family and friends! More

Horrible communication. The service department is very unprofessional and we will not be using them again. The service department is very unprofessional and we will not be using them again. More

We appreciated the service dept called us and had my car completed in a timely manner completed in a timely manner More

Parts were not put back correctly when the vehicle was pick up. Will require a second visit to correct pick up. Will require a second visit to correct More