O'Neill's Chevrolet Inc

Terrible place O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet Dealers. I found that O'neills sales department was very rude and not professional. A day after going to Oneills I bought a truck with Loehmann Blasius who were extremely accommodating and professional. Since I bought my Silverado, I have it serviced at Oneills because it's only a 5 minute drive from my house, rather than a 40 minute drive to go to Loehmans. On 7/20/2015 I brought my truck to Oneills to get a routine oil change. I waited for an hour and a half and then "Jose" from the service department came out and informed me that one of the people who were servicing my truck backed it into the garage door, which broke my passenger side mirror. Jose apologized and informed me that they would be replacing the mirror at no cost. I was appreciative of this but also recognized that this is something they HAD to do. Also I wasn't at all upset by this, accidents happen. So after 2 hours and 15 minutes of sitting in their lobby, they informed me that my truck was all set. Since I bought my truck brand new I was supposed to get 4 free oil changes for 2 years from GM. When I went into the service department I was informed that my free oil change program expired on 7/3/15 (17 days ago) and that I owed Oneills $50 for my oil change. Due to the inconvenience and damage caused to my vehicle , I figured that Oneills would jump at the change to waive such a small charge to "make the customer happy", but they did not. I've learned that Oneills in general doesn't care about customer service or making the customer happy. They righted their wrong , but didn't go that extra mile . I will not be doing any type of business with Oneills any further. Sadly, I am now perfectly happy with taking a hour and a half round trip to get my vehicle serviced at Loehmann Blasius . At least there I will be treated with respect. More

I have bought many cars in my life (well over 60!). But the experience I had buying a used Porsche from O'Neill's was outstanding! The treatment I received from all of the people I came in contact with wa the experience I had buying a used Porsche from O'Neill's was outstanding! The treatment I received from all of the people I came in contact with was very positive! It equaled or was better than the treatment I have received at many hi-line dealers I have visited over the years. A truly outstanding experience. I am glad I came all the way from Boston to buy from O'Neill's!!! More

One of the biggest things that I look at when I go to a dealership is not to be pushed or pressured into anything. This dealership was way above my expectations! I know that the sales associates are here dealership is not to be pushed or pressured into anything. This dealership was way above my expectations! I know that the sales associates are here to offer you all they can offer but never was I pushed into anything! The gentlemen were kind and courteous and truly wanted me to walk out there happy. I will be recommending this dealership to anyone I know looking for a new car/SUV! They gave me an amazing trade in value for my old car and got me into an awesome car the same day! Highly recommend checking these guys out and I will definitely be back in a couple years when I will be looking to trade in my SUV!!! More

I felt like I needed to write a review here since my first view of the website was a service visit by another customer that had apparently been a bad experience, and it was the only one posted. My wife first view of the website was a service visit by another customer that had apparently been a bad experience, and it was the only one posted. My wife and I had the misfortune of breaking down recently in West Hartford while visiting our children in Granby (we were actually headed to Hartford at the time). The car (a 2008 Buick Enclave) had just made the trip from Michigan, and decided on that Wednesday to let go of its water pump. We had AAA tow us to O'Neill's as the closest Buick dealer, and crossed our fingers it would be a good experience. . . which it turned out to be. Recognizing that we were obviously NOT regular customers, and arriving at 3:00PM on a Wednesday, we were quite pleased to have the car repaired and back to us by noon the next day, so that we could be on our way to Vermont. They not only serviced the car in fine fashion, but also helped arrange for a rental car at what I would consider a VERY reasonable price. The service tech was very professional, and other than a few anxious moments waiting to hear the diagnosis, the experience could not have been better. And, even though I had all kinds of good intentions to write a note of thanks at the time (but got sidetracked), I received a follow-up call today checking in on us, and making sure that everything worked out okay. If I didn't live 650 miles away, they would surely become my first choice for work on my vehicle. . . More

I would not recommend bringing your vehicle for service at O'Neill Chevy in Avon. I noticed that I was charged for 5 quarts of oil when I got my oil changed. I brought this up to the service advisor becaus at O'Neill Chevy in Avon. I noticed that I was charged for 5 quarts of oil when I got my oil changed. I brought this up to the service advisor because in the owners manual it states that my Impala only takes 4 quarts. The advisor stated that they always put 5 quarts of oil when they change the oil in an impala. I asked the advisor to show me the oil level on the dipstick so I could make sure it was ok. We checked the dip stick level and it was too high. The advisor stated that this was normal for my car. When I responded that it was not he stated, "Why don't you become a technician then?". I have never been treated with such disrespect before. I immediately asked for my car. The technician made a mistake putting too much oil into my car. This can be bad for the internal parts of the engine. I was lucky that I caught this mistake before it caused any serious damage to my vehicle. This informality could have been handled in a professional manner by the service advisor. Mistakes do happen but when they do I expect as a paying customer for them to be corrected. More

Was looking for a new Car and Fred was courteous and reasonable when it was time to negotiate price. They were quick about getting financing and I would recommend anyone looking for a Buick to go there reasonable when it was time to negotiate price. They were quick about getting financing and I would recommend anyone looking for a Buick to go there first. More

Our salesman, Jim Porter at O'Neil's Chevrolet made every effort to get what we were looking for. He is very knowledgeable and knows how to please his clients. We also had the feeling that everyone at Oneil' effort to get what we were looking for. He is very knowledgeable and knows how to please his clients. We also had the feeling that everyone at Oneil's were ready to help us if needed. Good team work! More

I had a great experience at O'Neill's. When buying a car, I always test the local market for a good deal before reaching out on the internet for a better price. I bought my wife's Kia Sorento locally this pa I always test the local market for a good deal before reaching out on the internet for a better price. I bought my wife's Kia Sorento locally this past summer. Last week, my local chevy dealership (Danbury, CT) wouldn't give me the time of day when I showed up interested in a Volt. So, I had worked a long distance deal (Stingray Chevy, Fl.),at a great price. I then googled more dealerships in CT and MA. After a bit of cordial back-forth, O'Neill's came close enough to Stingray to warrant buying only 50 miles away. Everyone was extremely friendly and honest. I really liked working with Jim, who was extremely responsive via email, and phone. The sales manager, (Eric?), was also quick to answer questions. the last step before driving of is the finance dept., and Tony was terrific. I highly recommend this dealership, for either shopping locally, or going for a long distance buy. More

friendly folks, great price, very easy to work with. very little pressure and BS, which sadly is unusual these days. highly recommended, and would definitely go back myself. very little pressure and BS, which sadly is unusual these days. highly recommended, and would definitely go back myself. More

Cheryl was helpful in finding us a gently used Buick Enclave SUV and provided very responsive customer service throughout the sales process. We had done quite a bit of research on the car and felt we go Enclave SUV and provided very responsive customer service throughout the sales process. We had done quite a bit of research on the car and felt we got a fair price and a fair tradein on our Chevy Suburban. We would definitely do business with O'Neill and Cheryl again and look forward to a good service experience with the dealership. More