O'Rielly Chevrolet

Best Car buying Experience We Have Ever Had! We live in Mesa, Arizona. We had been searching online for a new Corvette Stingray. There are plenty of local Chevrolet dealers in and around the Ph We live in Mesa, Arizona. We had been searching online for a new Corvette Stingray. There are plenty of local Chevrolet dealers in and around the Phoenix area. We contacted several of the dealerships to inquire about some of the cars they were advertising on their websites. We have purchased more than a dozen cars over the years and the response we received from the local Phoenix dealers is the very reason people hate to go car shopping. We spoke to 4 different dealerships and each of the sales reps were arrogant, condescending and treated us like they had more important things to do besides having to speak to us. Several of the reps we spoke to promised to call us back – we never heard from them again. We fully understand that dealerships want us to drive to their lot to view their inventory. But some of the dealerships are 60 to 80 miles round-trip from where we live. We were trying to get info on the cars before making the drive so we wouldn’t waste their time or ours. The local Chevy dealers would not negotiate at all on their prices. One sales rep even told us we were wrong when we told him that the car we were trading in had magnetic ride control. He told us that the model we were trading in “did not come with that option”. For the record – yes it did. We continued to do our research and located what we were looking for at O’Rielly Chevrolet in Tucson, Arizona. Because of the way we were treated by the local dealers, we waited several days to contact O’Rielly not wanting to go through that experience again. That all changed on the first phone call to the General Sales Manager Carlos Tribolet. Carlos could not have been more receptive and helpful on the phone. He patiently answered all of our questions and concerns. When it came to negotiating the price – I told him what we were hoping to pay. Carlos lowered the price well below the sticker to a number that we were very comfortable with. He also offered a more than fair price for what we were trading in. At that point he told us that he would have our Sales Advisor Oscar Kataura give us a call to get all of our info to take care of the paperwork before we headed to Tucson. As promised, Oscar called within minutes to get our info and answer any other questions that we had. The two phone calls took less than 10 minutes and we made an appointment to pick up the Stingray on Saturday morning. We drove the two-hour trip south and arrived at O’Rielly at 9:00am and were immediately greeted by both Carlos and Oscar. They showed us the car and we took it for a test drive. We then spent a few minutes with Tania confirming our insurance. After a short wait we then met with Danny in the finance department to sign all of the paperwork. We then spent the next hour and a half with Javier who showed us how to set up and operate ALL of the electronics on this car. Javier saved us hours of time showing us how to operate everything from our phones to the built in cameras in the car. What an amazing and unexpected part of this sale! When that was completed, Oscar drove us to a gas station to top off the tank. Who does that?! We can’t emphasize enough what a fantastic transaction this was from the first phone call to getting the tank topped off at the end. We have found our new Chevy dealer! Major thanks to Carlos, Oscar, Tania, Danny, Javier and Sonya! If you live in the Phoenix area we would HIGHLY suggest calling O’Rielly Chevrolet in Tucson if you are in need of a new or used Chevrolet. Carlos described our experience well when he said that he “treats his customers like he would want to be treated”. It is well worth the drive to Tucson for the great deals and incredible customer service you will find at O’Rielly Chevrolet. More

Excellent service! Service representative Joanne assisted us getting Oil change and replacement of lost wheel lug nut and also washed our vehicle. Could not have been Service representative Joanne assisted us getting Oil change and replacement of lost wheel lug nut and also washed our vehicle. Could not have been better service. Thank-you for job well done. Lynn and Barb Hartter. Topeka, Kansas More

O'Rielly GM is the Place for Snowbirds! The understanding, kindness, and service provided to us by Joanne Zelaya and her team at O’Rielly GM in Tucson were simply outstanding. If you are tra The understanding, kindness, and service provided to us by Joanne Zelaya and her team at O’Rielly GM in Tucson were simply outstanding. If you are travelling and require emergency repairs to your vehicle or towing unit this is the place to go for reliable, competent, and prompt assistance. The courtesy shown by staff at O’Rielly allowed us to recover from a serious problem and continue our winter “Snowbird” plans. Our sincere thanks to Joanne, David, and the entire team for going that extra mile for us. Alan and Lisa Westhaver, British Columbia, Canada. (October, 2015) More

Multi-claim Nightmare Made Easy! While having my transmission rebuilt at a local shop, my Mustang was caught in a severe hail storm which caused extensive body. When I contacted USAA, While having my transmission rebuilt at a local shop, my Mustang was caught in a severe hail storm which caused extensive body. When I contacted USAA, I asked them to reopen a claim from about five years ago as I had some issues that were never resolved (not for lack of trying.) They agreed to reassess my claim, which was originally handle in Baltimore, but I was required to go to a USAA approved facility. (The original facility in Baltimore was USAA approved at the time, but apparently no longer makes the list.) USAA listed approved facilities and the only name I recognized was O'Rielly's, so that's where I went. I made an appointment and met with Lynn to assess the hail damage and reassess my previous collision claim. She immediately noticed some problems with the collision repair beyond what I was showing her and let me know she would need some time to complete the estimate. She set me up with a tea in the lounge. I later found out that she immediately contacted USAA regarding the prior repairs as they had not been completed in an acceptable manner. When Lynn finished reviewing claims, she gave me copies of the initial estimates and explained the process we would go through. Both claims would require extensive work and would require USAA approval. Lynn worked closely with USAA to get both claims approved and completed. She said they would need my car for approximately two weeks. Although there was some rental coverage available, I didn't have enough for the entire time. Another reason to be grateful to Lynn...she was able to get approval to provide me with a loaner car, for which I am truly thankful! Lynn kept in touch throughout the process and as we approached the two week mark, she let me know they may need to keep my car for up to another week. This did not surprise me as they warned me ahead of time that they could find some 'surprises' when they began to work on the prior collision repair. Less than one week later, Lynn contacted me to let me know my car was ready. I was so excited to pick up my car! She looked fabulous!!!!! Lynn shared photos of the process with me and showed me two parts that had been replaced altogether. The hood for hail damage and the right, rear quarter panel which should have been replaced in the prior collision repair. Having these repairs completed made me feel like my car was new! (As it should...I believe only the front and rear bumpers did not have any body work done.) Even the inside of my car was cleaned! And to finally have someone understand how frustrated I was with the prior repair...priceless. My one regret is that I was not able to meet the technician who worked on my car as he had left for the day when I picked up my car. I plan to stop by O'Rielly's soon to learn his name and personally thank him for doing such a fabulous job on my car. Many thanks to everyone at O'Rielly's and USAA who did such an amazing job taking car of my car! More

Appointments are worthless & knowledge of vehicle location Went on line to view sale vehicle, emailed salesperson who responded with she "would like to show the vehicle to us"..Called next morning to make an a Went on line to view sale vehicle, emailed salesperson who responded with she "would like to show the vehicle to us"..Called next morning to make an appointment to view THIS specific vehicle and she said the time was great and the vehicle was in stock and would be happy to show the vehicle. We drove 50 miles to see this vehicle and upon arrriving salesperson was not available and after walking around parking lot looking for vehicle another salesperson offered to FIND the car. We were told it was being detailed up on the top of the parking lot. Was driven in golf cart by a very helpful person and toured in the entire facility. Still did not FIND car. Went back into salesroom to start paperwork and was told vehicle seats were WET and it would be about 1/2 hour before car could be seen. Then after we had been at the facilty for over 1 1/2 hours was told car was not even on site but across town and the detail shop was CLOSED until Monday. We then left. and NEVER did see or talk to salesperson who we were scheduled to meet. Very disappointed with entire process.. More

Scheduled service for a Manufacture Recall Took my car in for a recall, had a scheduled appointment (7:00 AM) it took over 3 1/2 hrs to have the work completed, (after being told when I brought Took my car in for a recall, had a scheduled appointment (7:00 AM) it took over 3 1/2 hrs to have the work completed, (after being told when I brought it in it would be less than two hours). I asked why it was taking so long at the two hour mark, was told my appointment wasn't actually for getting my car in to get it worked on, it was just so the Service Consultant knew I was bringing in a Vehicle for Service. (what is the use of having an appointment system) This is the second time this has happened to me when I brought this vehicle in for recall maintenance. More

SO SIMPLE Went into the Dealership on a whim. I arrived was greeted right away offered coffee, water. then I was asked if I needed assistance. No one bugged me Went into the Dealership on a whim. I arrived was greeted right away offered coffee, water. then I was asked if I needed assistance. No one bugged me they only directed me when I asked, but were always there with out me having to go looking for someone, minus the hovering. When I did get more serious and actually wanted to see more cars and drive a few, I was meet with very helpful sales staff and felt absolutely no pressure at all!!! My Hats off to the dealership, they have earned my Business Will More

Out Of Towners On our way home, towing a 5th wheel, from Houston to Sacramento, my husband noticed what he thought was a bad transmission leak. I phoned the nearest On our way home, towing a 5th wheel, from Houston to Sacramento, my husband noticed what he thought was a bad transmission leak. I phoned the nearest chevy dealer, O'Rielly. Friday at noon is never a good time for something like this to happen. We were told to bring the truck in and park the trailer in the back lot. With in a short time the problem was found. A leaking turbo hose with the same color fluid as the transmission. The hose was replaced. My husband also had them do a little work on the front breaks because they were beginning to feel to "soft". We didn't get the, run a round, from being out of town. Mike got us in and Dave got the work done. Can't thank them enough that we didn't have to spend the weekend in the parking lot in our RV. We were on our way in just a few hours. Thanks again Mike and Dave. We made it home. Glenn and Debbie Lewis More

Inept Service Department I took by brand new vehicle, less than 6 months old, to get weather stripping fixed on the door. A lazy fix was completed, so in less than a couple we I took by brand new vehicle, less than 6 months old, to get weather stripping fixed on the door. A lazy fix was completed, so in less than a couple weeks, the problem came back. I returned my vehicle to this dealership a second time. A little bit more time was spent on fixing it, but again the issue returned within a couple of weeks. I returned my vehicle for a third time and asked to speak with a supervisor. My request was refused because the supervisor was "out to lunch." I was assured by Dosch that it would be an easy fix, but last time it took a little over 4 hours to fix, so I assumed I would be waiting for a while at the dealership. 6 hours passes and I ask for an update on my vehicle. I am told that new parts had to be ordered and they were going to be keeping the vehicle until the parts arrived. The supervisor, McCoy, tried giving an excuse as to why I was not informed. Now, I have to drive another 45 minutes (1.5 hour round trip) to get my vehicle repaired. The people at the service center are very unprofessional. They were always polite, but I don't go to a dealership to see a smiling face. I go there to get my (brand new) car fixed with the expectation that there is enough professionalism to 1. fix a problem with my vehicle and 2. keep me informed of the status of my vehicle, especially when they were going to be keeping it for parts to be ordered (which should have been done in the first place) I would strongly advise against purchasing vehicles here and against getting your vehicle serviced here. More

Ray is a great asset to the dealership. He is very customer oriented, communicates well and makes sure the customers are satisfied, and repairs are completed on time. Frank customer oriented, communicates well and makes sure the customers are satisfied, and repairs are completed on time. Frank More