O'Rielly Chevrolet

Their customer service sucks! I told them what was wrong with my car and even showed them pictures. Regardless of this, they said they could not find anything wrong. At the end, I had to go show them becaus with my car and even showed them pictures. Regardless of this, they said they could not find anything wrong. At the end, I had to go show them because they said they could not find anything wrong with it. When I finally showed them, they wanted me to pay around 75dlls when I did not have to. Insurance covered it all but they said insurance was not covering it. More

For some reason, it takes the dealer 5 working days to rooks a transmission control module. Parts on hand, that's 5 days to do the job. rooks a transmission control module. Parts on hand, that's 5 days to do the job. More

We are Indiana residents & recently visited friends near Tucson. Our Equinox had been giving us a serious intermittent problem but 3 very experienced, very good mechanics could not trace it down. The car Tucson. Our Equinox had been giving us a serious intermittent problem but 3 very experienced, very good mechanics could not trace it down. The car pulled it's trick on this trip & since we were looking at a 3 day trip back home, we took it to O'Reilly's service dept.. Chris & his foreman diligently tried to get a code and finally on the 3rd day, the foreman was successful. They replaced the devious evil fuel pump and we made it back home with no problem. Chris had updated us every working day of the 8 day odyssey, which we have NEVER had happen (we are 70 yrs old & travel a lot, so that's saying something!). It was most impressive & appreciated. Kudos, Big Time. More

I WAS PASSING THUR AZ WHEN. I NEEDED TO HAVE MY OIL CHANGED.I CALLED. AND MADE APPT. THEY CHARGED ME FOR OIL CHANG AND TIRE ROTAION...BUT THEY NEVER ROTAIONED MY TIRES. JUST CHARGED ME FOR IT. AND THE CHANGED.I CALLED. AND MADE APPT. THEY CHARGED ME FOR OIL CHANG AND TIRE ROTAION...BUT THEY NEVER ROTAIONED MY TIRES. JUST CHARGED ME FOR IT. AND THE NEXT DAY MY WIPER FLUID MEG CAME ON.. WHAT A RIP OFF. NOW IM WONDERING IF THEY EVER CHANGED MY OIL. WHAT A RIP OFF. STEALER SHIP. More

Dismal communication. I was ready to purchase a car and the sales team here didn't reach out to me once. Not ONCE. Oh well, their loss, not mine. Don't recommend them and by reading their dismal reviews the sales team here didn't reach out to me once. Not ONCE. Oh well, their loss, not mine. Don't recommend them and by reading their dismal reviews, it's a mystery to me as to how they stay in business.... More

I would give a zero 🌟 if I could, I do not recommended this place to anyone for anything, 1) I was overcharged, 2) parts of my vehicle were no longer there after I left it with them for repair service, 3) this place to anyone for anything, 1) I was overcharged, 2) parts of my vehicle were no longer there after I left it with them for repair service, 3) I had to two my vehicle out of the shop after I was told it was driveable even after I paid more than original qoute, 4) After addressing management I had no response. More

Great Service, Great Selection, Family Owned This dealership has been an important part of Tucson for over 95 years. I went because of its proximity to my house, and the prices they were offering This dealership has been an important part of Tucson for over 95 years. I went because of its proximity to my house, and the prices they were offering on their used vehicles. My salesman was very knowledgeable, patient, and took the time to understand my budget, needs and preferences. I was only shown vehicles I could actually afford, which was nice. Their selection is really varied and affordable so pretty much whatever you are looking for you could probably find here. The financing was quick and easy, the terms were more than fair, and I got an extremely generous offer for my trade. I highly recommend this dealership and I will not be going anywhere else from now on. More

Only speak to the best for help! Melissa Shelley Melissa Shelley is the best car sales women I know! I can be a very difficult customer and she made it look easy. I wasn't sure if I would trade my tr Melissa Shelley is the best car sales women I know! I can be a very difficult customer and she made it look easy. I wasn't sure if I would trade my truck in but with her knowledge of the Chevy trucks on the lot and listening to what I wanted and needed she made the transaction happen very quickly and smoothly. Thank you for working with me, I look forward to my future purchases with Melissa. One last note Javier was great when it came to showing me a\everything on the truck. More

Exgtremely poor service experience...excessive time, labor c DELAY WORKING ON TRICK EXCESSIVE, DESPITE APPOINTMENT IT SAT for 2 DAYS WITH NO WORK DONE. DespriteTHEN being told YOUR service department running 2 DELAY WORKING ON TRICK EXCESSIVE, DESPITE APPOINTMENT IT SAT for 2 DAYS WITH NO WORK DONE. DespriteTHEN being told YOUR service department running 2 days behind, not even offered a "courtesy car", military, or any other type/amount of discount. NO UPDATE CALLS untill end of 2nd day when it was supposed to be done, to say 1 more day.. CHARGED DOUBLE internet average for labor, No call-back 3rd day, went into a WHOLE 4TH DAY. More

Thank you for helping me get a new truck today. Service was good and people were good Glad I went with Chevy instead of Ford. Cheers was good and people were good Glad I went with Chevy instead of Ford. Cheers More