Oak Ridge Nissan

Excellent Service I just purchased a new 2018 Nissan Murano. This is the second purchase I have made from Oak Ridge Nissan, and I was very pleased with the service I r I just purchased a new 2018 Nissan Murano. This is the second purchase I have made from Oak Ridge Nissan, and I was very pleased with the service I received from the salesman, Bennie Satterfield. Mr. Satterfield was extremely helpful in explaining the differences in the 2018 Murano compared to the 2014 Murano I had previously. He was also very patient with all my questions, and worked very hard to ensure I was purchasing an automobile that would meet my personal needs. Let's face it, most people hate to go through the process of purchasing a new vehicle from a dealership, but Mr. Satterfield did an excellent job of making sure I was comfortable in the process and answered all my questions. His personality and enthusiasm toward the Nissan product actually made the experience pleasurable. I was also impressed with Joel in the Finance Department. It was clear he was very knowledgeable of each and every form, and there are many, and explained exactly what I was signing. After what appeared to be a very busy day by the number of customers in the dealership lobby, he remained calm and took the time necessary to make sure I understood everything. I can only imagine how many times he had gone over the same material within just a matter of hours. I've always had a positive experience with Oak Ridge Nissan and look forward to many years to come. More

Don't buy extended warranty My cousin, an older gentleman never bought a car on his own before. purchased a used Chevy from O/R Nissan. They pushed him into buying an extended wa My cousin, an older gentleman never bought a car on his own before. purchased a used Chevy from O/R Nissan. They pushed him into buying an extended warranty offered by a third party. He paid $3100 for this warranty which was added to the amount financed. 16 months and only 12,000 miles his A/C goes out. Car taken back to O/R Nissan where he purchased it and the warranty folks told him to take it .They kept the car for 2 days and could not diagnose the issue. Told us to take it to a Chevy dealer, which we did they diagnosed the issue in 45 minutes, sent in a claim to the third party service company and it was denied. Says very clearly on the contract, in generalities what parts are covered, i.e. driver controlled electronics, electronic motors, etc. Yet this get denied because it is not part of the electronics package. Bottom line its a module that controls a push rod that opens and closes a door along with a housing for these parts. You would think 12,000 miles into a 42,000 mile contract and 16 months after purchasing O/R Nissan would go to bat and get it fixed. No they did not and when asked about canceling the policy which contract says you can do anytime no one could tell us what amount would be refunded. Ask both parties dealership and service provider both said twice you need to get with other party. Bottom line O/R Nissan took advantage of an older fixed income person which has now passed on and his sister now has a car with no A/C that will cost $1200 to get fixed and the financed company is owed more than the car is worth. Sad situation, I would never deal or recommend Oak Ridge Nissan. More

Service Always helpful and friendly. Washes and vacuumed my car after changing my oil and rotating my tires. Called in the morning has an appointment in the a Always helpful and friendly. Washes and vacuumed my car after changing my oil and rotating my tires. Called in the morning has an appointment in the afternoon. More

Courteous, helpful and friendly 60K service, Money-wise very expensive. Service wise PJ was courteous, helpful and friendly. Service took long, I didn't have a ride.. Appreciated the 60K service, Money-wise very expensive. Service wise PJ was courteous, helpful and friendly. Service took long, I didn't have a ride.. Appreciated the drop off/pickup by the service department. More

Quick Response to AC Problem My AC quit putting out cool air suddenly. I called HOME Anderson, who I usually deal with from the service department. He was off that day so I spoke My AC quit putting out cool air suddenly. I called HOME Anderson, who I usually deal with from the service department. He was off that day so I spoke with Darrell. He told me to bring it right down. They took it right away and determined that the compressor had gone out. They had one on stock and were able to fix it while I waited. I have a 2015 Rogue with 21,000 miles. I don't think it should have gone out but at least I was able to get it replaced. My 36k warranty had just expired fortunately I have an extended warranty so it wasn't too expensive. More

Trusted Advisors Darrell has been a great. He has become a trusted advisor when it comes to the maintenance of our Altima. He lets us know what needs to be done and Darrell has been a great. He has become a trusted advisor when it comes to the maintenance of our Altima. He lets us know what needs to be done and always shoots straight with us. More

Service on my maxima The service dept at this dealership is beyond excellent. I've taken my 2017 Maxima in there multiple times for service since new, and the staff has al The service dept at this dealership is beyond excellent. I've taken my 2017 Maxima in there multiple times for service since new, and the staff has always been friendly and helpful. I trust what they say about my car and what it needs. More

Service Dept Rocks I love dealing with the service department at Oak Ridge Nissan. The guys are more than willing to work with me about my appointment time, even when I I love dealing with the service department at Oak Ridge Nissan. The guys are more than willing to work with me about my appointment time, even when I mess up and forget the time difference (I'm on central time, they're on eastern). And they've got lots of snacks and soft drinks, wi-fi, and TV to keep me occupied, even though they don't take long to get the work done. Never had a problem with any of the work they've done. Good job, guys!!! More

Oil change Altima Very courteous staff did not have an appointment and took very good care of me. Went in on my lunch break to see if I could get an oil change and was Very courteous staff did not have an appointment and took very good care of me. Went in on my lunch break to see if I could get an oil change and was checked in and oil changed within the hour. very pleased. More

Oak Ridge Nissan Went in over the weekend for an oil change. The staff was very helpful and friendly. I would highly recommend this service department for anyone. Went in over the weekend for an oil change. The staff was very helpful and friendly. I would highly recommend this service department for anyone. More