Oak Ridge Nissan

Can’t always get what you want The truth is we went in wanting something out of our budget. We thought we could, and at first was a little disappointed and a little angry with our s The truth is we went in wanting something out of our budget. We thought we could, and at first was a little disappointed and a little angry with our salesman. He suggested several vehicles that we felt were below our expectations. However, after several test drives we fell in love with the car that we were shown. The salesman took all of our feedback into consideration when showing the car we would ultimately purchase. It was a long process, and Ben had our best interests in mind. The 2017 Nissan Sentra we purchased had all of the room we wanted, which was the most important factor. It was overall a fantastic experience. Like the song says, “you can’t always get what you want...but if you try sometimes you’ll get what you NEED.” Thanks Oak Ridge Nissan. More

It was terrible On line they showed a car at a price that I could afford but, when I got to the dealership is was 2500.00 more said it was a typo on line. Then I was On line they showed a car at a price that I could afford but, when I got to the dealership is was 2500.00 more said it was a typo on line. Then I was supposed to pre-approved and they wanted a large down payment and the monthly payments would still be 550-600 a month. They tried to put me in a car that was 3 years older but the payment were still unbelievable. I told them no and they insisted I take the car home spent 4 hours in this dealership and walked away with nothing. What a joke will never go back to them or consider buying a car from them. A so called manager said he would get it to where I could afford the car I wanted but of course that did not happen. More

Straight shooters! Had a bad experience with a competing dealer of Oak Ridge. Promised me $500 off another dealer's price on a Frontier, but they inflated the doc fees t Had a bad experience with a competing dealer of Oak Ridge. Promised me $500 off another dealer's price on a Frontier, but they inflated the doc fees to cover thier deduction. Dealer's play this shell game. Oak Ridge was straight forward told me the price of everything over the phone because I was an hour's drive from them. I was hesitant to drive there thinking I was going to get scammed again. But to my pleasure everything went down the way they promised!! I even ended up getting a automatic sv version for about a thousand more than the other place was charging me for a s version manual! Jeremy, Mike, Ken, and Leslie we're all great! If I was ever going to get a job being a car salesman, I'd like to work for and with people like this!! More

Worth the 10 minute drive from Knoxville I purchased a 2018 Nissan Versa S on 12-13-17 and I couldn't be more happy with it !! Salesman (Ladd) we waiting to greet me in the parking lot . I fe I purchased a 2018 Nissan Versa S on 12-13-17 and I couldn't be more happy with it !! Salesman (Ladd) we waiting to greet me in the parking lot . I feel like I was treated with the upmost respect and it was a very easy process when it came to purchasing my new car if it had the option to put a 10+ star rating I definitely would !! Thanks Ladd and everyone involved that made it possible for me to purchase my new car !! More

Worst experience ever. I've been to my fair share of dealerships and dealt with many salesman. This is by far the worst one I have been to. They didn't even really ask us wh I've been to my fair share of dealerships and dealt with many salesman. This is by far the worst one I have been to. They didn't even really ask us what we were looking for, they kept pulling out cars we had absolute no interest in. We finally got to test drive what we wanted and he said they couldn't do the price we wanted. That was totally fine and we said thank you and tried to leave. The guy pulled us back inside and said "Let me show you this one." He pulled up something that was literally a slap in the face. Another guy, I'm assuming some kind of manager came up to us. He asked about our price range and when my husband told him he responded "Well that's going to be hard isn't it?" When we walked outside the manager chased us down and asked if we were really leaving, even if he could sell us the test driven car in our price range. I flat out told him I will not be purchasing a car from them. We left feeling angry, insulted, and emotianlly exhausted. To beat it all, they blocked us in with another car! Thank you to Fenton Nissan for getting us in a 2017 in our price range!! Something Oak Ridge told us they couldn't do! More

Car buying experience This has to be the absolute worst dealership I have ever been too. They are all to happy to put you in a vehicle but if there is an issue you are scre This has to be the absolute worst dealership I have ever been too. They are all to happy to put you in a vehicle but if there is an issue you are screwed. We were not even working with Tim Cox but he got involved and acted like a bully towards my wife. But when I said something he shuts up. Every dealership I know of honors an industry standard of 3 days to cancel the sale. There is even a form in their paperwork for this but they will not honor it. Tim even threatened to send a tow truck after the trade in. Only option offered was to appraise our new car which we had not had for 24 hrs. And see what it was worth on trade in........BBB rates them D-....... Believe nothing there. More

Overlooked prior miscommunication, but second time NOT Purchased new Titan Xd in Dec. 2016, radio ad offering 1000 stocking stuffer, but no it wasn't honored. Well we overlooked that, disappointed yes but Purchased new Titan Xd in Dec. 2016, radio ad offering 1000 stocking stuffer, but no it wasn't honored. Well we overlooked that, disappointed yes but it wasn't a deal breaker. Second miscommunication was when truck was taken in for 10k oil change, fuel filter change. Complete debacle over what was done, and what wasn't done and the amount we were charged for. Filed complaint with BBB requesting 94.99 refund because of items that were supposedly done, but either weren't or weren't discussed with us prior. Received call from Ken Absher the service manager stating they were gonna make it right and refund the full 303.00 and he apologized for everything. Today we get notification from BBB that they are only refunding 94.99. Called Mr Absher and he says he assumed that he would be giving a full refund, but the owner Scott Graap says, No just refund 94.99. Needless to say they do not honor what they tell you, place any miscommunications on someone else. The Oak Ridge Nissan decals will be coming off our truck immediately, no more free advertising from us when you treat customers this way. If the 94.99 ever shows up, I will update, however it's hard to swallow one more lie from Oak Ridge Nissan. It's a say one thing yet do another kind of dealership. Proceed with caution, get everything in writing, do NOT go by what they SAY, cause someone will crawfish their way out of it. More

HORRIBLE, DISGUSTED, DISAPPOINTED!! I spent (4) four days trying to work a deal on a car at this dealership. I'm a single women and they took full advantage and tried to use every scam I spent (4) four days trying to work a deal on a car at this dealership. I'm a single women and they took full advantage and tried to use every scam in the book. The car I wanted was listed as overpriced on Cargurus by $3700+ so I tried to get them to negotiate a fair deal using the true value of the car. They are nothing but dishonest scam artist at this dealership!! They offered me for my car WAY below the value. I had much higher offers from three other dealerships in Knoxville! After a long conversation on my initial visit to the dealership, then emails and many phone conversations with (6) six men from this dealership, they sold the car I was interested in while we were in the middle of negotiating a price. Be sure and do you homework on what you are interested in buying if you choose to step foot on this car lot because they are very dishonest and try and play you for a fool! More

Register for prize I went there to registar for a prize in one of their flyers. Nothing was said about the prize because they only focused on getting my info.I asked the I went there to registar for a prize in one of their flyers. Nothing was said about the prize because they only focused on getting my info.I asked the price of a van and he said he didnt know until i give my social security number and they eould ask the bank.Ive never been asked for all my info until i was ready to buy a vehicle. I eill stick with Honda. More

New titan xd Bought a new Nissan Titan on Saturday. From Michael Aliff . I'll never buy a car from anyone else.He was off work , just had back surgery. I had some Bought a new Nissan Titan on Saturday. From Michael Aliff . I'll never buy a car from anyone else.He was off work , just had back surgery. I had some things to work out to make my deal work . He came down and worked everything out . I left very satisfied with a great deal on a nice truck . Thank you David Neibors for your help . This is a first class dealership. More