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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,347 Reviews
Call Service Center (816) 474-2900

1,347 Reviews of Oakes Kia - Service Center

Sort by
September 16, 2021

Poor communication, try to overcharge, techs don't look at work tickets. Don't waste your time More

by Vikingblue42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin
Report | Print
Sep 16, 2021 -

Vikingblue42 responded

Dont bother wasting your time. The techs have no actual leadership and dont even look at the work tickets. I needed 4 tires replaced-get a text the car is done. I arrived and they hadnt even put new tires on the drivers side! Apparently their service advisors dont even know how to work their system as they tried to say I owed 300 more than what I was quoted and agreed to when I set up the service with no extra work done.

Sep 18, 2021 -

Oakes Kia responded

We appreciate the feedback and are truly sorry you had a negative experience. We acknowledge how important communication is and we are doing our very best to keep up with the amount of service business now that everyone is back on the roads driving. We take these very seriously and will use the feedback to be better and learn from our mistakes. We understand that your vehicle is still in our shop being worked on. We are eager to assist you through the rest of the repair process and we appreciate your patience, and thank you for the business!

September 16, 2021

Courteous and Friendly associates. After OFL, have oil spills on the garage floor that I'm not very pleased with... JimCox More

by Screen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nobody
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September 14, 2021

They were welcoming in and created a comfortable environment. Work was completed 30 minutes early More

by PBIESE72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 28, 2021 -

Oakes Kia responded

We value your time!

September 14, 2021

The service was done in a timely manner and the staff was friendly and welcoming . More

by TERRYSMELCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
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Sep 28, 2021 -

Oakes Kia responded

We value your time!

Sep 29, 2021 -

TERRYSMELCER responded

I was very pleased with the service I received and will be back again.

Sep 29, 2021 -

TERRYSMELCER responded

Same as above.

September 14, 2021

Mike Stinnett always makes sure I have the best service and in a very timely manner. He runs a fantastic service department! j More

by norman195658
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stinnett
Report | Print
Sep 28, 2021 -

Oakes Kia responded

Glad you had an awesome experience, see you next time!

September 13, 2021

Great place people were very nice made me comfortable and I would luv to keep having my vehicle serviced there More

by alwayssunnynkc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hodde, Gary Marlin
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Sep 28, 2021 -

Oakes Kia responded

Thank you for stopping by Oakes, see you next time!

September 09, 2021

Everyone in the service department is friendly and knowledgeable. They greet you right away and escort you to the waiting room, which is clean and comfortable. Plenty of options at the vending machine More

by CTERP84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember their names but they were great!
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Sep 10, 2021 -

Oakes Kia responded

Glad you had an excellent experience! See you next time!

September 08, 2021

Absolutely the best, I have never had a bad experience! I will always continue my business with them. Thank you for being amazing and making customers happy! More

by Chantel Hamrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Brink
Report | Print
Sep 08, 2021 -

Oakes Kia responded

Your business means a lot to us, thank you for coming to Oakes!

September 08, 2021

Great service. They were Quick to assist me and get all the information needed to service my car. They were very friendly and helpful. I was out of there in about an hour More

by juliehamari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan in service
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Sep 08, 2021 -

Oakes Kia responded

I'm so glad your experience was quick and easy, thank you for sharing!

September 08, 2021

The service dept is top notch. They seem to be very knowledgeable about vehicle repairs and they are always professional. I always like to come to Oakes because of the service that I receive. More

by SLJACOBS04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Sep 08, 2021 -

Oakes Kia responded

Thank you for choosing Oakes, we value your feedback!

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