Oakes Kia - Service Center

On 3/27/21 I took my car to Oakes Kia to get an oil change, rotate the tires, and to replace the cabin filter. I took my car home and after a week and a half of driving a friend of mine noticed my lug change, rotate the tires, and to replace the cabin filter. I took my car home and after a week and a half of driving a friend of mine noticed my lug nut was missing and asked me why? I said I don't know it must've happened at the car dealership when I got my tires rotated. However this wasn't mentioned to me before I left the dealership! They broke the stud on my tire and didn't notify me. When I called and spoke to Fernando he said they wrote in the notes it was already like that when I brought my car in. Well if that's the case why didn't anybody tell me and ask me if I wanted it fix like they always ask me about other things that may need to be fixed! So I said you all just sent me out on the streets like this?! There was nothing wrong with my tires when I took my car! He asked me if I wanted to speak with the manager and I said yes! So Mike gets on the phone and I'm explaining to him what happened and he said well they put it in the notes it was like that and I told him it was not and that people will say things that are not true to cover their tracks. He showed no empathy or concern! Then he started getting an attitude with me. So I asked him how much it would cost and he said $15 for a lug nut and $115 for the stud! Now I checked with Advance Auto Parts and it was $3.00 for a lug nut! I told him I was not paying that! Then he was being very rude. Then they tell me I have to pay for something they damaged. I will take my business elsewhere from now on. Three years of going here and now this. I asked for the number to corporate and he said they didn't have one! I'm very pissed off and I will not be coming back there ever again! I hate it when companies try to take advantage of the situation or because I'm a female they think they can try to get over on me! I will tell all of my friends and family not come there because this is definitely not how business should be handled at all! They definitely need customer service and sensitivity training! More

Oakes Kia very quickly arranged to get our car in to fix a door lock that had ceased functioning. They quickly diagnosed the problem and resolved the issue getting our car back to us the very same day. Th a door lock that had ceased functioning. They quickly diagnosed the problem and resolved the issue getting our car back to us the very same day. Thank you, Oakes Kia! More

Always helpful. Always friendly. Very knowledgeable. Whether a small issue or major problem, I’m always treated with the same genuine respect. Thank you very much. Whether a small issue or major problem, I’m always treated with the same genuine respect. Thank you very much. More

Thay where fast and helpful thay vacuumed my car thay expanded the warranty work that needed to be done thay told me I need a tire fixed expanded the warranty work that needed to be done thay told me I need a tire fixed More

They were on time with delivery of the vehicle after service, it was done right, and it was an overall pleasant experience. Their waiting area with stocked well also. service, it was done right, and it was an overall pleasant experience. Their waiting area with stocked well also. More

Great buying experience. Josh was very professional and got me the right vehicle at the right price. Thanks Oakes Kia for a enjoyable buying experience. got me the right vehicle at the right price. Thanks Oakes Kia for a enjoyable buying experience. More

Very friendly and helpful people from front entrance to menagement they all are willing to help and make sure that you have everything you need. menagement they all are willing to help and make sure that you have everything you need. More

Great service!!! Went in for an oil change and was out in about 40 minutes. I brought up something for then to check and they took care of everything. about 40 minutes. I brought up something for then to check and they took care of everything. More