Back

Oakes Kia - Service Center

North Kansas City, MO

4.6
1,346 Reviews

1,346 Reviews of Oakes Kia - Service Center

Sort by
June 07, 2023

We have been very pleased with the staff, service, and response time from everyone we’ve worked with at this dealership. More

by skwirrelgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando is the best!
Jun 07, 2023 -

Oakes Kia responded

We appreciate your great review! It's fantastic to hear that you've had a positive experience with our staff and service here at Oakes Kia. Thank you for taking the time to share your feedback and for choosing us as your dealership. Have a great day!

June 07, 2023

Always great service. Appreciate the transparency and communication. We've taken our car there for three years and recently purchased a new car. Quality of service is a bi More

by litcoachbetsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Oakes Kia responded

We are thrilled to hear that you have had consistent, quality service over the past three years here at Oakes Kia. We appreciate your loyalty and are so glad that we were able to provide you with excellent communication during your recent new car purchase. Thank you for sharing your experience with us!

May 31, 2023

You guys didn't even clean the gravel dust out of my wheels when you rotated the tires which in turn caused a horrible vibration in the front end. So I had to take it to a shop to have the tires balance More

by buckler76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Andrews
May 31, 2023 -

Oakes Kia responded

I apologize that your experience with us did not meet your expectations and that you've encountered issues after your visit. We strive to provide thorough service to all of our valued customers, and it sounds like we fell short here. If you would like to discuss this further and see how we can assist, please don't hesitate to give me a call. Thank you for bringing this to our attention. - Mike Stinnett - Service Manager - (816) 683-4256

May 31, 2023

We have shopped at Oakes Kia for many years and bought many vehicles, they are excellent! Gary Marlin is an excellent salesman and went the extra mile to get us in the type of suv we wanted. He got refres More

by MBOODERSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Dow, Gary Marlin
Jun 01, 2023 -

Oakes Kia responded

Thank you for the review! We appreciate the kind feedback about Gary and Derrick and will be sure to pass it along. Enjoy your new Kia Sportage, and we hope to see you again at Oakes Kia!

May 30, 2023

Love Kia they get me in an out. . the sale person was amazing and outgoing More

by bermadettejohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Automatic motive
May 31, 2023 -

Oakes Kia responded

Thank you for the review! We are thrilled to hear that you found the right vehicle working with us. Drive safely, and we hope to see you back at Oakes Kia!

May 27, 2023

I don’t feel that they care about servicing my car. I have been told several different things regarding the bending of my wheels. Someone called me the next day and stated if I don’t give a good survey More

by FIERA1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the names
May 30, 2023 -

Oakes Kia responded

We apologize to hear that you felt our team didn't show enough concern for servicing your vehicle. We aim to provide quality service at all times, and this experience is not indicative of that goal. Please contact me directly so we can learn more about the situation and see how we can make things right. Thank you for your honest feedback. - Mike Stinnett - Service Manager - (816) 683-4256

May 27, 2023

Ask for Alek Bonikowski. Helped me through the entire process. After 3 months of searching I finally got my dream car. More

by John Snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alek Bonikowski
May 30, 2023 -

Oakes Kia responded

We are thrilled to hear that Alek provided you with such great service and helped you find your dream car at Oakes Kia! Thank you for sharing your experience with us and we hope that you continue to enjoy your vehicle for years to come. Safe travels!

May 27, 2023

Was referred to Oakes Kia by a friend. Was very thankful. Buddy and Alec took excellent care of me and made the whole experience easy and enjoyable. Would highly recommend to someone looki More

by jacobrau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Siems, Alec Andrews
May 30, 2023 -

Oakes Kia responded

We are grateful to have earned your recommendation! It's wonderful to hear that Buddy and Alec provided you with an easy and enjoyable experience here at Oakes Kia. Thanks for choosing us - enjoy the ride!

May 27, 2023

Good customer service. Waiting area was clean. Service kept me abreast of the work needed on my car via text. More

by DELILAHHACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Hodde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Oakes Kia responded

We're glad to hear that you enjoyed our customer service and clean waiting area. It's great to know that our service team communicated with you throughout the process via text messaging. Thank you for your trust in Oakes Kia!

May 26, 2023

Pretty good group Oakes has assembled. I thought everything went great except how long you held onto the $$ you owed me after trade in and purchase. 2 weeks wasn’t copacetic. But that’s it More

by jja252
Recommend Dealer
Yes
Employees Worked With
Kevin? Or Keith? In finance. Good dude. , Keith Ordiway, Alek Bonikowski
May 26, 2023 -

Oakes Kia responded

We appreciate you taking the time to write this review. We're glad you found our staff fantastic, but we apologize for any delay you experienced in receiving your money. Rest assured that we take your feedback seriously and will work to improve the efficiency of our processes moving forward. It was great assisting you with your purchase at Oakes Kia, and we hope to see you back again down the road.

...
42
...