Oakes Kia - Service Center

The person who helped me was super nice, as soon as you walk through the door you can see how welcoming the staff is. walk through the door you can see how welcoming the staff is. More

Service department is always friendly and courteous. They tell you when the service will be completed and call if done earlier They tell you when the service will be completed and call if done earlier More

Very Professional, Great Service, Punctual Time Frame, Great Attitude and ask if we needed anything additional. Great Attitude and ask if we needed anything additional. More

Our experience at Oakes was very pleasant. Jordan was very polite and was so patient with us as we toggled back and forth between vehicle options. We never felt pressured other than to do what Jordan was very polite and was so patient with us as we toggled back and forth between vehicle options. We never felt pressured other than to do what was right for our family. My wife went solo to test drive and sign paperwork. She said Jordan was very much a polite gentleman. She did mention that a couple of the other gentlemen working that day were a little unaware of their audience at times but that it was not ill intended. More

Chelsea was great. She showed me 2 used cars that drove nice , but I went with the 2023. She showed me 2 used cars that drove nice , but I went with the 2023. More

It’s gone downhill since it was Jack Miller Kia. I just got charged $250 for an $11 part that takes 2 minutes to unscrew and change. When you call, they do not go over your warranty anymore, they ma I just got charged $250 for an $11 part that takes 2 minutes to unscrew and change. When you call, they do not go over your warranty anymore, they make you make an appointment and charge you $170 for a diagnostic. They are no longer concerned about your safety in the car they sold you and only want money. I’ve bought four cars from Jack Miller Kia and sadly this dealership is the only Kia dealership North of the River. I’m sure losing my business would be nothing to them but I have been taking my cars to them for over a decade and cannot believe how it has become. It’s just sad that you can’t have honesty when dealing with them. They are always nice enough unless you question anything they’re saying. More

Excellent service at OAKES Kia as usual. We have bought 3 Kia's in the past 4 years.( 1 Telluride and 2 Sportages) I also recommended Oakes to a fellow teacher, that turned around and boug We have bought 3 Kia's in the past 4 years.( 1 Telluride and 2 Sportages) I also recommended Oakes to a fellow teacher, that turned around and bought a Telluride. I have bought many cars in the past 45 years and Oakes has had the Best Service. More

NOT HAPPY AT ALL . ........My car was in for an oil change, and they rummaged thru my arm rest and glove box. Both of which were locked when i pulled in. Items were lef ........My car was in for an oil change, and they rummaged thru my arm rest and glove box. Both of which were locked when i pulled in. Items were left in my seat and on the floor that was originally in my arm rest. I spoke with a manager who stated that this can sometimes happen when cars are left overnight on the lot. My car was not left, i waited in the lobby for them to finish. I asked were my fluids checked and was told " oh it really hard to check those in most cars." I have a 2012 Wrangler. I was also told that they couldn't rotate my tires. All of which is that i came in for. I assume this is the normal practice when you're receiving the FREE oil changes. I have several oil changes left. Needless to say, i will be taking my jeep elsewhere for maintenance and paying for my oil changes. More

The service was done ina a reasonable amount of time. The follow up was immediately relayed to me as well. This was a very good experience. Thank you Oakes Kia The follow up was immediately relayed to me as well. This was a very good experience. Thank you Oakes Kia More

I'm only responding because I was asked to via phone/email. Visit 1: You need a balance and alignment. That didn't work Visit 2: You need brand new tires. I didn't understand why and said no phone/email. Visit 1: You need a balance and alignment. That didn't work Visit 2: You need brand new tires. I didn't understand why and said no but was told to bring the car back in. Why? Did anyone drive the vehicle? Visit 3: You need one additional balance and should be good. Of course my car isn't good but was handed the key as if all was well. No one drove the car to notice the problem still existed. Three visits, several phone calls and no solutions. The individual responding to my survey said I need new tires. Why didn't i need them on visits one and three? Oakes has very nice people. Most expensive car i've ever purchased and I got a lemon. Fernando still gets high ratings. Incredibly polite and professional. More