Oakland Acura - Service Center

I had the great misfortune of losing my keys to my TLX and having to get a new one made. Oakland Acura made the process as painless as possible and was able to squeeze me in same day and was able to have and having to get a new one made. Oakland Acura made the process as painless as possible and was able to squeeze me in same day and was able to have it done hours ahead of time. As I was waiting in service the staff would walk by say hi and just do a friendly check in. Have to say they do make you feel like family here! More

Excellent Customer Service As i pulled into the service drive, it was Jose turn to greet me. As he do so, he did it with a smile and a proper hand shake. Told Jose what i think As i pulled into the service drive, it was Jose turn to greet me. As he do so, he did it with a smile and a proper hand shake. Told Jose what i think what is wrong with it and he gave me his input as what he thinks what's wrong with. Long story short, they fix the issue also jose was very helpful and friendly every step of the way. Very friendly fella I might add. More

Best Cystomer Service Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great de Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great details. He provided me the car loaner so I can drive to work. He is the service adviser that I trust and recommended. More

Cannot or refuse to fix issues with the hands free link Have taken it back multiple times for failure to answer calls and inability to correctly make outgoing calls. They say: “no problem found; maybe you h Have taken it back multiple times for failure to answer calls and inability to correctly make outgoing calls. They say: “no problem found; maybe you have too many contacts in your phone?”. (This is an iPhone 7+ with the latest iOS updates and lots of free memory, so it’s not a smart phone issue.) Blaming it on the user is a poor excuse for a flawed system! More

Key Fob replacement Very attentive. No hassle, very customer friendly . Customer service was very knowledgeable. Parts department was extremely helpful in working with Very attentive. No hassle, very customer friendly . Customer service was very knowledgeable. Parts department was extremely helpful in working with service to get the job done. More

Always Happy Every time I get serviced at Acura I never really have any complaints. This last time it took a little longer than normal but it seems that they may h Every time I get serviced at Acura I never really have any complaints. This last time it took a little longer than normal but it seems that they may have been short staffed. I brought my laptop to do some work so it did not bother me at all. More

Bottom line Routine service. I like this dealership; fair prices and professional. I’ve been coming here for many years and highly recommend. Nice people to dea Routine service. I like this dealership; fair prices and professional. I’ve been coming here for many years and highly recommend. Nice people to deal with. More

Great Service I’ve been coming here for service for over 10 years now. It’s always been a great experience. I highly recommend the Oakland Acura team! I’ve been coming here for service for over 10 years now. It’s always been a great experience. I highly recommend the Oakland Acura team! More

Welcoming Person who helped me is very welcoming. Helpful with all the questions I have. Car was done before the estimate time which was a plus. Person who helped me is very welcoming. Helpful with all the questions I have. Car was done before the estimate time which was a plus. More

Recent Repair Sunday Nguyen was great to work with. He went the extra mile and confirmed the required repair was covered under warranty. He was professional, respec Sunday Nguyen was great to work with. He went the extra mile and confirmed the required repair was covered under warranty. He was professional, respectful, polite, and non condescending. More