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Oakland Acura

4.8

226 Lifetime Reviews

6701 Oakport St., Oakland, California 94621 Directions
Sales: (510) 444-8383

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226 Reviews of Oakland Acura

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August 07, 2018

"Best Cystomer Service"

- TINNG28

Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great details. He provided me the car loaner so I can drive to work. He is the service adviser that I trust and recommended.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Raymond Leung
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 05, 2018

"Outstanding experience buying a hard to find Acura"

- DW

My wife wanted a 2019 Acura RDX with very specific trim we discovered was only available in a few dealers in the Bay Area. We live in Novato, and found the closest dealer that had the vehicle she wanted in Oakland. From the first conversation to closing the deal and driving the car home, everyone we met at the dealer treated us very well. Our sales associate was Rufino Bales and Finance Manager was Alex Diani. Buying a new car takes time. They both kept us informed of the steps and provided us all of the information we needed to make our decisions. I would highly recommend this dealer and these two individuals in particular.

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Recommend Dealer
Yes
Employees Worked With
Alex Diani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rufino Bales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 01, 2018

"Cannot or refuse to fix issues with the hands free link"

- Jesii7

Have taken it back multiple times for failure to answer calls and inability to correctly make outgoing calls. They say: “no problem found; maybe you have too many contacts in your phone?”. (This is an iPhone 7+ with the latest iOS updates and lots of free memory, so it’s not a smart phone issue.) Blaming it on the user is a poor excuse for a flawed system!

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Recommend Dealer
No
Employees Worked With
Raymond Leung
June 16, 2018

"Key Fob replacement "

- TRACYGONG

Very attentive. No hassle, very customer friendly . Customer service was very knowledgeable. Parts department was extremely helpful in working with service to get the job done.

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Recommend Dealer
Yes
Employees Worked With
Raymond Leung
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sunday Nguyen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bill Diggs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 14, 2018

"Excellent service and integrity"

- Tamtam

I recently bought a second Acura. The first one was from another dealership and I saw a factory recertified one on line with all the specifications I wanted. I was contacted by Tom Tang and I came into the dealership and got excellent service, way beyond my expectations. I would definitely come back here again.

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Recommend Dealer
Yes
Employees Worked With
Tom Tang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 12, 2018

"Always Happy"

- MANABO

Every time I get serviced at Acura I never really have any complaints. This last time it took a little longer than normal but it seems that they may have been short staffed. I brought my laptop to do some work so it did not bother me at all.

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Recommend Dealer
Yes
Employees Worked With
Sunday Nguyen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 10, 2018

"Great Service"

- ABC21_19

I’ve been coming here for service for over 10 years now. It’s always been a great experience. I highly recommend the Oakland Acura team!

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Recommend Dealer
Yes
Employees Worked With
Raquel Lopez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service Cashier (Tonya, Nylah, Noel)
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Raymond Leung
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jose F Monterrosa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Nan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Santamaria
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bill Diggs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 10, 2018

"Bottom line "

- JOAN.MCINTYRE

Routine service. I like this dealership; fair prices and professional. I’ve been coming here for many years and highly recommend. Nice people to deal with.

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Recommend Dealer
Yes
Employees Worked With
Gary Wong
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 09, 2018

"Welcoming"

- INITIALXDT

Person who helped me is very welcoming. Helpful with all the questions I have. Car was done before the estimate time which was a plus.

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Recommend Dealer
Yes
Employees Worked With
Jamie Nan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 08, 2018

"Recent Repair"

- KMBolden

Sunday Nguyen was great to work with. He went the extra mile and confirmed the required repair was covered under warranty. He was professional, respectful, polite, and non condescending.

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Recommend Dealer
Yes
Employees Worked With
Sunday Nguyen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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