Oakland Acura - Service Center

Sunday: Making Miracles Happen on a Saturday I came into the Oakland Acura to check my brakes around noon on a Saturday. I had recently purchased a certified pre-owned car and was unsure about th I came into the Oakland Acura to check my brakes around noon on a Saturday. I had recently purchased a certified pre-owned car and was unsure about the brakes they had provided. The service department looked busy and I didn’t think my car would be completed in time for the warriors game at 5. Sunday was very kind and friendly and reassuring. He went above and beyond to provide excellent customer service. Not only was everything fixed within the given timeframe but he made sure I was taken care of while I waited for my car. Great guy! I highly reccomend Sunday at Oakland Acura, you will not be disappointed! More

I'm on my forth Acura & have owned several Honda's as well. I have alway experienced polite,courteous professional service from Okland Acura. Phil Peterson has been the Service manager for the dealersh well. I have alway experienced polite,courteous professional service from Okland Acura. Phil Peterson has been the Service manager for the dealership for the past 20 + years & as the employees change the quality of service does not. Are they cheapest service for your Acura?..probally not,but I always feel they are treating me honestly & fairly. They will suggest items in need of future repair,but have even told me I didnt need to due a certain maintainace until my next visit or the following. I trust these guys(& gals) More

I found the staff to be very courteous and professional. And after shopping for similar service I found the dealership repairs to be a better value in my opinion. They gave me a new Acura TL to drive while And after shopping for similar service I found the dealership repairs to be a better value in my opinion. They gave me a new Acura TL to drive while my car was being repaired More

Oakland Acura is full of crooks from sales to service to the owner. I purchased my car there and had it serviced there for six months. Then my car was stolen from my locked garage. I made the mistake of the owner. I purchased my car there and had it serviced there for six months. Then my car was stolen from my locked garage. I made the mistake of taking it to Oakland Acura to be repaired once it was recoverd. The list of complaints is long. The car had been stripped by professional thieves who had the codes to my Acura alarm, radio alarm and wheel locks. First they low-balled the insurance company on the repair cost at less than $10k. The ultimate cost was $17k a price at which the insurance co. would have replaced my car. The work was so shoddy that they let me drive out with a clearly malfunctioning exhaust and bent front suspension. It took them over 30 days to repair what it took the experienced Acura thieves a few hours to strip. Incredible. More

My experience with Oakland Acura service department hasn't been good and would not recommend them. After driving into their service area in the afternoon I was pretty much ignored for some time, and th hasn't been good and would not recommend them. After driving into their service area in the afternoon I was pretty much ignored for some time, and there were no other customers! I've brought my car in for scheduled service and their work is just so-so and overpriced. You would do better at a good independent shop. If you have an issue or complaint after their service work their attitude is one of indifference and unconcern. You pretty much get a "if you don't like it, tough."<br>I say, go somewhere else and don't go to Oakland Acura! More