Oakland Acura - Service Center

Good service experience Sunday was good to work with - friendly, professional, efficient, and communicative. The waiting area could be improved, though I know the dealership Sunday was good to work with - friendly, professional, efficient, and communicative. The waiting area could be improved, though I know the dealership is moving. The area to pull into for service is a bit awkward as the space is limited. The car wash was interesting, probably more like a rinse, as there were still quite a few smudges on my car, and my car wasn’t vacuumed even though it was supposed to be (it was specified in the sla). Glad I was able to get a special for my service, though. More

Oakland Acura Very professional people, efficient in most every area. This is why you buy Acura. To get top service for a top rated vehicle. Can't wait to see their Very professional people, efficient in most every area. This is why you buy Acura. To get top service for a top rated vehicle. Can't wait to see their new and larger facility. More

Good experience The service was done in a timely way. Service staff was excellent. Explained things well. I was happy with the work that was done. Will return. The service was done in a timely way. Service staff was excellent. Explained things well. I was happy with the work that was done. Will return. More

Professional efficient service Jose provided informative, polite and professional customer service. The car is getting on in years so wear and tear is expected. He checked to see pr Jose provided informative, polite and professional customer service. The car is getting on in years so wear and tear is expected. He checked to see previous issues and potential maintenance remarks from previous service visits. Very thorough and let’s me know in advance of potential work to be done. More

Excellent communication and service As always the Acura dealership service department explains everything well and keeps us informed with frequent communication. Everyone is very friend As always the Acura dealership service department explains everything well and keeps us informed with frequent communication. Everyone is very friendly and the work is thorough. More

Excellent personalized customer service Raymond with Oakland Acura is great! Very professional, communicative, and timely with services EVERY time. I get notifications and alerts with estima Raymond with Oakland Acura is great! Very professional, communicative, and timely with services EVERY time. I get notifications and alerts with estimated time service will be done. I love my Acura and love Acura’s A+ service. Who else can say they love their dealership?! More

B1 Service Oakland Acura service department is very professional and friendly. They explained everything thoroughly and provided great service on my 2017 TLX. I Oakland Acura service department is very professional and friendly. They explained everything thoroughly and provided great service on my 2017 TLX. I will be returning More

Excellent service and guidance I received excellent service and care from Gary Wong who made sure after my car was not ready to have a car to use regardless. He was very concerned I received excellent service and care from Gary Wong who made sure after my car was not ready to have a car to use regardless. He was very concerned with me as a person which was much appreciated. thank you so much, More

General Maintenance Visit I took my 2004 TL in for a routine maintenance visit. I was attended on time and got out within the projected timeline. Gary was on point, as customar I took my 2004 TL in for a routine maintenance visit. I was attended on time and got out within the projected timeline. Gary was on point, as customary. More

Great! Jamie was great! I was trying to get my car out by a certain time and he worked with me and the service team to get it done in time. He was upfront Jamie was great! I was trying to get my car out by a certain time and he worked with me and the service team to get it done in time. He was upfront that we might not be able to do the complementary car wash, which was totally fine, but we ended up being able to do it! He was communicating with me through the entire process and I really appreciated it. Thank you! A quick side note NOT related to Jamie -- I had called that morning to see if I could get a same day appointment and the gentleman who answered the phone said no and was a little abrupt. While I tried to ask for another day, my cell phone cut out for a few seconds, and he hung up the phone. I called back a few minutes later, and I spoke with a woman who was really friendly and got me in that morning. So kudos and thank you to the woman (so sorry I don't know her name) who helped me last minute and for her friendly service! More