Ocean Honda Port Richey

Seems the finance guy Brandon needs to gain some customer service skilld and find an attitude check service skilld and find an attitude check More

Please find a different dealer to buy from. Bought a brand new car and I am unable to pair my phone or use Bluetooth. They will not repair the problem. Their service manager actually told me to take out brand new car and I am unable to pair my phone or use Bluetooth. They will not repair the problem. Their service manager actually told me to take out a tablet and record the music or cell phone cutting out as I navigated i-75 in the westchase area. I have bought new cars from plenty of places in the Bay area and this by far is the all-time low. I am sure they have their five-star reviews on people who trade their car in every 2 years or who are retired and don't have jobs. However if your time means anything to you as like your days off you will spend it at this dealership getting nothing accomplished. Please learn from my experience and go to a different dealership. I would not wish what I have been through on my worst enemy. Completely lazy and indifferent. GO ELSEWHERE! YOU HAVE BEEN WARNED!!! More

Again, i had a great visit at Ocean. With an internal spark plug problem, going into the engine, I would only a trust Honda Service Specialist. I have had 4 hondas, 2 Fit, I don't even know an auto mech spark plug problem, going into the engine, I would only a trust Honda Service Specialist. I have had 4 hondas, 2 Fit, I don't even know an auto mechanic. Considering what they did, and they gave me a loaner for overnight.. Tyler, thank you for the service and respect.. As usual, "I'll be back!" More

I have purchased 5 cars from ocean honda. Never had any issues with them. Ivan is my service advisor and will keep bringing my car for service to him. Very professional and helpful in getting my car servic issues with them. Ivan is my service advisor and will keep bringing my car for service to him. Very professional and helpful in getting my car serviced. I recommend Ivan to family and friends to get there car serviced at ocean honda. More

I just want to say I have been with this dealership since 2004 and I keep coming back due to the professionalism and quality work they all show. My service advisor retired but I know I am still in good hands 2004 and I keep coming back due to the professionalism and quality work they all show. My service advisor retired but I know I am still in good hands with Tyler Brandon and machanic Rich, as was proven again today. Thank you again Ocean Honda for your professionalism and always going the extra mile. You all are AWESOME More

Ashley treated me like a valued customer while he assisted me with the problem with my car. He researched the issue and kept me updated. Sharyn assisted me with the problem with my car. He researched the issue and kept me updated. Sharyn More

Dealership is Aces I wouldn't go anywhere else The people are great. I GOT THE TRUCK FOR LESS THAN I NEGOTIATED!!! Seriously, where do you find this kind of honesty! are great. I GOT THE TRUCK FOR LESS THAN I NEGOTIATED!!! Seriously, where do you find this kind of honesty! More

I just moved from Delray Beach to New Port Richey. Because of the move I thought I was going lose the excellent service that I was getting at Delray Honda but luckily for me l didn't. Ocean is now my Because of the move I thought I was going lose the excellent service that I was getting at Delray Honda but luckily for me l didn't. Ocean is now my go to Honda dealer for service Service Advisor Ivan took care of  everything and answered all my questions. Very professional, Overall Outstanding experience as usual. Hopefully they will also be my leasing dealership I won't know until they pull me out of my 2020 CRV and put me into another lease It's going to be hard to beat because of my good relationship with the last dealership (3 cars) if they are like their service (which is excellent) department I'm sure I'll be doing my next lease with them. Only time will tell More

My wife and I purchased a car from them Thursday. We always want to make an informed decision so we asked for the price breakdown including the price for the extended warranty up front. We had a monthly always want to make an informed decision so we asked for the price breakdown including the price for the extended warranty up front. We had a monthly payment in mind so I explained to the sales rep what it had to be including the warranty. A sales manager spoke with me and he supposedly worked the numbers to something that worked for both sides. At the signing the monthly payment was higher but I was told that the difference was due to the GAP insurance being added in. I explained that the difference still seemed a little high but was told that it was from the GAP and the interest combined. Admittedly with my wife and kids waiting for hours in the car I didn't want to drag it out any further. I figured the place has good reviews the explanation seemed possible so I gave them the benefit of the doubt. I got home something did not sit right so I started to review the numbers. The price that was given for the warranty went up $300 from the quote to the final numbers. I inquired about this the following day and was told they only provide a rough estimate until the final signing (Although the sales manager was supposed to be working the numbers). The sales rep agreed with what I was told multiple times but the manager basically told her it was all subject to change. I have never heard such BS. We have purchased 3 other vehicles and always been given accurate numbers when requesting them. On top of this once I began to calculate the payment the numbers were never exactly what the sales manager agreed to even with out the $300 difference for the warranty or the GAP. I'm sure the place has many loyal customers but after my experience I could never trust them enough to do business again. More

I paid almost §20 for new batteries in the 2 remote car keys in late June when I brought the car in for service. Without driving much during the pandemic when I was not working, I found one of the keys app keys in late June when I brought the car in for service. Without driving much during the pandemic when I was not working, I found one of the keys appear to be low on battery on the dashboard in late August. I switched to the other key and it was fine, but I felt being ripped off. I found time today to call the dealer and was told none of the managers were available when asked to speak to them, but they told me I could go in and they will take care of it. I went there shortly and spoke to the Parts manager as they asked. I explained the problem and was told all kinds of excuses and I had to pay for a new battery. I told him I was not driving much how could the battery run out. He said, “I cannot verify that.” I asked to speak to his boss and he pointed me to the service manager sitting behind a desk. I went over, told him what my problem was. He, too, like the Parts manager, brushed me off with all kinds of excuses and told me “ it happens.” Not believing this was happening, I asked, “Does this mean I have to come in every two months to buy new batteries for my remotes?” He said, “ No, you can go to the other dealership down the road or go to a store to get it done.” I told him I didn’t like his attitude, and he said, “I don’t like yours.” I asked who his boss was, he said the general manager. I asked where he was and he pointed to the front. I asked him to bring me over, he said no. I found the general manager and was told nowadays the batteries just don’t last. He asked an associate to take care of it. I told him, “I wish your customer service was better.” He just walked away. Obviously he did not care about his customer service, nor would he want to listen to his customers. Maybe they only care about selling cars instead of solving problems for anybody. The quality of the product they sell does not matter to them. The quality of their service does not matter to them. Nobody wants to take any responsibility in this dealership. They just want to take your money. I may not have a lot of money, but I will definitely not spend a penny more in this dealership to be treated like a second class citizen. Take your money somewhere else if you don’t want to be treated like I was. More