Ocean Honda Santa Cruz
Soquel, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 874 reviews
Buyer Beware: Frustration. Deception. Purchased a CRV. We were lied to by sales and finance vehicle warranty. CPO was used a negotiating tool which is against Honda Corp Deception. Purchased a CRV. We were lied to by sales and finance vehicle warranty. CPO was used a negotiating tool which is against Honda Corporate policy. Will file complaint with corporate office and not return. Sales had very little knowledge on details and lied as opposed to putting in the work to find facts. Signage in lobby is from 2023 (or ealier). Finance (RJ) lied about coverage. All 3 sales members, 2 sales managers, and GM (Peter Nguyen) all provided inaccurate information and said "Yes, this is the covereage, you will get a print out from finance when you buy". That never happened and I later found out the provided information was incorrect. I stopped by to clarify items after sending a GM a question in response to his Thank You email and he stated "are you trying to get a job here". I would have expected "how can I help you, I hear we made a few mistakes and want to make this right". Hats off to Dylan Shay did confirm I was mislead. Proposed resolution was met with 'we still need to make money' or you can buy X at a minor discount. My counter to that is, I am asking for a tiny compensation to make things right. Ocean Honda will still have millions in profits. Do not trust them. More
I bought my 2016 Honda from Ocean Honda and it been the best car ever! Johnathan was wonderful I told him what I needed and no pressured sales marketing to add on to what I already needed! He was the best best car ever! Johnathan was wonderful I told him what I needed and no pressured sales marketing to add on to what I already needed! He was the best professional, knowledgeable and courteous! It was a pleasure plus I waited for my vehicle and they got me in and out in no time! Thank you! Linda Felicio More
Friendly staff, excellent service. I would give 5 stars but it took all day to get my routine maintenance done. No one called me and I had to call them near end of day, to see if it wa I would give 5 stars but it took all day to get my routine maintenance done. No one called me and I had to call them near end of day, to see if it was ready. My service rep who helped me was great at intake. Very thorough. More
Every single time I come to this dealership something is not done correctly on my vehicle. This time that I went it took two hours for an oil change and It was a huge inconvenience because I was not able to not done correctly on my vehicle. This time that I went it took two hours for an oil change and It was a huge inconvenience because I was not able to pick up my children on time. I also chose the early morning appointment to be in and out of there but it didn’t help at all. More
Ocean Honda never fails to amaze us! I know I can be at east each time I bring my vehicle for service. Jon was incredible and we are grateful to have had a great experience. I know I can be at east each time I bring my vehicle for service. Jon was incredible and we are grateful to have had a great experience. More
I had a great experience with John at Ocean Honda during my recent visit for regular maintenance. He was excellent with communication, keeping me informed every step of the way. I really appreciated his hon my recent visit for regular maintenance. He was excellent with communication, keeping me informed every step of the way. I really appreciated his honesty and transparency about what my car needed, with no pressure or upselling. John also made sure everything was completed on time, which made the whole process smooth and stress-free. It’s clear he values both efficiency and customer trust. I’ll definitely be coming back and would recommend asking for John if you’re visiting Ocean Honda. More




