Ocean Honda Santa Cruz

I came in for an oil change and a tire rotation Minimal waiting, knowledgeable service rep, quick service. Cory was very helpful and accommodating. I know it will be as easy and stress less next tim Minimal waiting, knowledgeable service rep, quick service. Cory was very helpful and accommodating. I know it will be as easy and stress less next time. More

Appointment with Service Dept for oil change & other service The Service Department has always given excellent service. Very professional and listened to all my concerns, job done on time & I was called when r The Service Department has always given excellent service. Very professional and listened to all my concerns, job done on time & I was called when ready, More

Quick and easy Rick got us in for our service faster than expected and helped us with our battery issues. Also got to us our warranty so that was great. Michelle is Rick got us in for our service faster than expected and helped us with our battery issues. Also got to us our warranty so that was great. Michelle is always so helpful with everything, so we maybe getting into a newer car real soon. More

really! you need a title. i've already marked excellent in every category. isn't that enough? i've already marked excellent in every category. isn't that enough? this is extort i've already marked excellent in every category. isn't that enough? i've already marked excellent in every category. isn't that enough? this is extortion! More

Good communication, no surprises The online reservation system worked pretty well; the service folks listened and answered questions well. They were flexible about the work I had do The online reservation system worked pretty well; the service folks listened and answered questions well. They were flexible about the work I had done, just the service I wanted and needed. For example, they didn't charge for tire rotation in my inspection since it had just been done the day before. They were a little conservative on estimating wear on one or two items, but not unreasonably so. They set reasonable expectations about time and cost, and delivered above that. It may be possible to get work (and parts) at lower cost outside of the dealership; Ocean Honda has a good service department that I feel I can trust to do solid work without scamming me, which is partly why I drive an hour to bring it there for major service instead of my local dealer. More

Amazing! Attentive advisor, acommodating service Cory Bannister was amazing!! Communicative and professional. Sweetheart. I was on a tight schedule on a a Saturday, and he made sure to communicate wi Cory Bannister was amazing!! Communicative and professional. Sweetheart. I was on a tight schedule on a a Saturday, and he made sure to communicate with staff to ensure my car might be ready. It was ready in no time and my wiper fluid was even filled!! I had bought a bottle to fill it as it was pretty much empty. All this is new to me. Not my experience at other dealer service centers (Steven's Creek), where I have had extensive work and was charged when they "topped off" my fluids. Yes, topped off. Crazy... Thank you Cory Bannister for being so helpful and accommodating, and the service team for such thorough and efficient work! Regards, Kristen More

Great Service! I highly recommend Ocean Honda. I purchased my car in 2012 and have been going there for service on my car and Eric Mendoza is beyond FABULOUS! He has I highly recommend Ocean Honda. I purchased my car in 2012 and have been going there for service on my car and Eric Mendoza is beyond FABULOUS! He has excellent customer service, very professional, always greets you with a smile, very knowledgeable, and always gives you great advice! Like I said I have been going to Eric since 2012 as my service advisor and highly recommend him.... More

The BEST experience ever I have never had such a great experience at a car dealership, starting with Chris -- the manager and Jeremy our Sales Associate. My husband and I neve I have never had such a great experience at a car dealership, starting with Chris -- the manager and Jeremy our Sales Associate. My husband and I never felt pressure to buy a car. In fact, we were actually still in the looking mode -- but serious looking. We kind of had a complicated trade-in issue. We wanted to trade in two cars -- but one of them, the Toyota 4Runner, is used to pull a trailer we are going to sell. They said they would work with us if we needed to move the trailer before someone bought it. We did have to move it -- and Jeremy came over to our house and helped out. THAT is service. I now have a beautiful CRV-EXL with all the safety features. I love it. Thank you. Kathleen More

Cars not getting washed anymore by Ocean Honda I appreciate the fact that Ocean Honda is on board with saving water (which is why you do not wash cars that come in for service) so perhaps you shoul I appreciate the fact that Ocean Honda is on board with saving water (which is why you do not wash cars that come in for service) so perhaps you should offer to vacuum them instead. Toyota of Santa Cruz still washes cars when their customers bring them in for service. More

Great People, Great Place! In all the years i've been going to Ocean Honda, everyone i've talked to and worked with there have always been terrific! i've learned that i can alw In all the years i've been going to Ocean Honda, everyone i've talked to and worked with there have always been terrific! i've learned that i can always count on friendly, professional, knowledgeable service, excellent help, and entirely useful advice. Ocean Honda is the only place i've ever considered taking the 2013 Civic Si i bought there serviced, and should i decid to get a new car, Ocean Honda is going to be the place i go to shop. More