Ocean Honda Santa Cruz

Bait and Switch I came in with my family and took a test drive of a Pilot Touring and wanted to lease a new one. I got a few options and left to make a decision. Then I came in with my family and took a test drive of a Pilot Touring and wanted to lease a new one. I got a few options and left to make a decision. Then I got emails from a different salesman, Chris O Connell with quotes and then I replied that I wanted a specific model and exactly what I could afford with down payment. He called me back and said that it was a hard negotiation but if I was serious he could make it happen by contacting he ownership, but he needed me to be there. I told him I could be there Monday at 6pm and we dragged our kids out a second time on a school night and met him in his office. He told us to standby while he checked on the details and then he had Ken come out and see us. There was NO SUCH deal, and Ken apologized and said he was not aware of how we could have been offered that kind of deal. We completely wasted our family's time by trusting Chris O'Connell's word which turned out to be untrue and misleading. We left and did not make a purchase. More

Not impressed Called in to inquire about a new Honda Pilot, as I have done my research and was ready to buy. The sales Rep. had a bad attitude and no clue what a go Called in to inquire about a new Honda Pilot, as I have done my research and was ready to buy. The sales Rep. had a bad attitude and no clue what a good customer service is all about. Not a good way to earn business. Now i understand the low rating for this dealership. Moving on, definitely was not encouraging to pay them a visit. More

Chris O Connell is horrible to work with! Chris O Connell is the rudest, most unprofessional salesman, I have ever dealt with. He lied to me on the phone about working out the pricing of my tr Chris O Connell is the rudest, most unprofessional salesman, I have ever dealt with. He lied to me on the phone about working out the pricing of my trade in and the purchase of a new car. Chris O Connell stated, "I can work on the price, if you are here with your checkbook." We had a $500.00 difference, which he stated, "$500.00 is not a deal breaker for us" The truth is Chris had no intention of honoring he word and only cared about the money he would be making. I will never return to this dealership, they could care less about their customers or ever having future business from a customer. By the way, Chris O Connell makes fun of our reviews, he believes he is untouchable and our opinions don't mean anything! More

False Promises Was "lured" to this dealership from Monterey under the guise that they had a "special program" for customers who pass other dealerships and buy from t Was "lured" to this dealership from Monterey under the guise that they had a "special program" for customers who pass other dealerships and buy from them. Get there and not only do they not have the car I wanted, but no such "special program' exists. They then showed me basically sticker price deals they could offer. What a waste of my time. Simply left and went to Sam Linder Honda in Salinas. BEST selection of Hondas, BEST salesperson (Gloria), and BEST prices!! Went home in my new Accord last night. Avoid this dealership and head to Sam Linder in Salinas. More

Easy and Fun Experience We are fourth time returning customers. Although we got good service on the previous visits, we should of been working with Ken Wyllie. Ken made the p We are fourth time returning customers. Although we got good service on the previous visits, we should of been working with Ken Wyllie. Ken made the process of leasing a new car for my wife easy and FUN!. I realize that everyone is bound to have different experiences but from my point of view its all about attitude, specially your own. Ken really listened to us and made our requests be heard. We got the car and deal we wanted. They even threw in the Honda Sensing package for us. In the end everyone went home happy that night. well see you in 2-3 years Ken. Keep it up. More

Great job Ocean Honda I want to thank Eyad Shurbaji for being the best sales person I have ever met. When I arrived at Ocean Honda I had no credit with the super job Eyad S I want to thank Eyad Shurbaji for being the best sales person I have ever met. When I arrived at Ocean Honda I had no credit with the super job Eyad Shurbaji did on helping me , I walk out with a brand new 2016 Honda Civic . Also thank you to all the personal their that made my experience the best . What a great experience. ?? More

Rude behavior from the sales manager I am buying a Honda CRV and called them to get a quote before driving down there from Fremont CA.I spoke to 2 persons and they assured to provide me d I am buying a Honda CRV and called them to get a quote before driving down there from Fremont CA.I spoke to 2 persons and they assured to provide me details and plan appointment. Then the manager called who was so rude and unprofessional in behavior/communication. I would rather spend more at a better dealership handling customer better. bad day that i dealt with below: Chris O Connell BDC Manager Nik More

Place is Unprofessional and salesmen are Rude. All they care about is $$$ and are not into helping people who are on a budget. Buy at Sam Linder Honda in Salinas, CA. You won't be disappointed!!! care about is $$$ and are not into helping people who are on a budget. Buy at Sam Linder Honda in Salinas, CA. You won't be disappointed!!! More

Shopping for a new Odyssey, went to a dealership in the bay area got a deal I liked, so I called Ocean Honda (my local dealer) and asked them if they would match the deal I would come there to buy the Ody bay area got a deal I liked, so I called Ocean Honda (my local dealer) and asked them if they would match the deal I would come there to buy the Odyssey. The only reason I called Ocean Honda, is that I live in Santa Cruz, and would have liked to keep my money local. Once I got to Ocean Honda, I was given a completely different price. I was shocked! Not only did they not honor the price match, I was then told I was a BullShi**er!!! I'm read to spend 40k and the General Manager (John Monteleone) of the store is yelling at me and calling me a BSer. I HAD THE OFFER IN WRITING! I would and could not recommend this Dealership to anyone with a little self respect. More

This was the most blatant bait and switch dealership I ever experienced. Was looking for a specific vehicle. Called Ocean Honda dealership spoke with Internet sales – Chris O'Connell - and was told that t ever experienced. Was looking for a specific vehicle. Called Ocean Honda dealership spoke with Internet sales – Chris O'Connell - and was told that they have SUV in stock. Asked several times, giving specifics of the car, and stating that I need to pick-it up today. Was told – yes, vehicle is in stock. I live in San Jose, 30 miles away. Called again, to confirm that I am leaving, and that car is in stock, and that I am ready to pick it up today. Was told – yes, it is. Packed my family ( 2 kids ), drove for 30 miles, experienced kids getting bored and fighting, traffic and curves of HW 17. Upon arriving at the dealership, was greeted by another sales guy, Chris never came out. After 30 minutes of no action, learned that there is no car in stock, and that they are “securing” it from another dealership. I have Called Chris, to express my disappointment. During the call I mentioned that this dishonest behavior is unacceptable, and will be reported to BBB and yelp. Instead of apology, Chris started pretending to be scared, and I quote “oh, no, not Yelp”. I have spent 2 hours of my time, 60 miles and 3 gallons - think twice before patronizing this place. More