Ocean Honda of Brockton - Service Center

The overall work service performed by the service Team was very good and very thorough and efficient and completed on time in order for me to get to my job. Great customer service by Jovan, truly appreci was very good and very thorough and efficient and completed on time in order for me to get to my job. Great customer service by Jovan, truly appreciated. Thanks More

Been going here since I purchased my car back in 2016 for service and oil changes at least two times a year service and oil changes at least two times a year More

The Ocean Honda of Brockton been a nightmare of an experience, very unprofessional staff in the sales department. My 2024 Honda Civic came with a clean title, but had to bring it back numerous times ( experience, very unprofessional staff in the sales department. My 2024 Honda Civic came with a clean title, but had to bring it back numerous times (3 separate occasions). At first the sale was delayed because they needed to fix the driver side headlight...should have been a huge red flag to me, of course they didn't explain what was going on. When I picked up my new vehicle I had to bring it back within a few days since my driver side headlight had zero power, so they had to send it to an auto body shop which took even longer. A couple months pass and the new issue arises. My 2024 car that apparently was in no accidents, the front door just wouldn't open. Turns out my quarter panel(where door meets bumper, was not even a Honda part! It was an aftermarket part. It was poorly installed and the driver side door was rubbing against it causing damage. So after a lot of back and forth and being told "we can't help you", finally after the manager was involved they agreed to fix my door. After I took it to a friend and he described what I just did. He said the whole thing was ghetto and I should bring it back. I didn't even want to deal with these xxxx bags anymore so I got it fixed out of my own pocket, but if I can warn you- Stay tf away from this dealership. For the cherry on top! After they fixed my aftermarket quarter panel, Sales called me once to tell me my car is done and back, I was working I didn't pickup, no voicemail might I add. I called service back the next day, they said oh you're car is not ready yet, called back the next day and got the same thing. Finally Wednesday I called Sales for them to tell me its been here since Monday! Great communication. More

excellent service polite personnel service was excellent car was clean when given back I will recommend Ocean to my friends car was clean when given back I will recommend Ocean to my friends More

I went for diagnostic on auto window Switch. . Wasn't properly greeted..hi Gail yes your 2011 Honda. What is the problem. My service person i found to be inexperienced. Needs a bit more trainin . Wasn't properly greeted..hi Gail yes your 2011 Honda. What is the problem. My service person i found to be inexperienced. Needs a bit more training. Eating and conversing With frien while inputting my information. Went for odometer reading With out key..waving me to bring key out to her. Checking me out 2 hours later On the phonevwith parts place While my transaction is being done. Lunch all over desk Buffalo dips at card reader. Stapled wrong card receipt on my docs. She said take mine i dont need it. More

very nice people have very professional whenever I visit or I have a maintenance there always a building in the best way possible or I have a maintenance there always a building in the best way possible More

My service advisor was lazy, unprofessional, and seemed disinterested. The service on my car performed was fine. disinterested. The service on my car performed was fine. More

Wait for oil change excessively long. Had scheduled appointment. After 70 minutes, I went to ask at the service desk, and no one seemed to know what the delay was. After another 15 min Had scheduled appointment. After 70 minutes, I went to ask at the service desk, and no one seemed to know what the delay was. After another 15 minutes, one service associate found out that my car was already done "a while ago". Communication and efficiency needs to be improved for me to return More

Great work, but the wait for an oil change was to long, in the future the wait time should be shorter in the future the wait time should be shorter More

I was attended to really quickly and with a friendly attitude. Did not take long to get my car looked at and serviced. attitude. Did not take long to get my car looked at and serviced. More