Ocean Honda of Brockton - Service Center

I had been having some issues with my car and needed to take it into be serviced. In the past this was not a very good experience. That was until I went to your business and met Service Advisor, Mr. Sami take it into be serviced. In the past this was not a very good experience. That was until I went to your business and met Service Advisor, Mr. Sami Alati. Not only was Mr. Alati fast and helpful, he made the whole, usually dreadful experience, fun! He was friendly and answered every question I had and treated me very well. Not like I was just another number. He was clear, thorough, and never talked down to me (which happens a lot at dealerships, since I am a woman) The work was done quickly and correctly and I walked out with a smile on my face. Thanks to Mr. Alati, I will never hesitate to bring my car, and tell others to bring their car repair needs, to Bernardi Honda of Brockton. Thank you! More

I refused to go to any Honda dealership since I purchased my van because it was such a horrible experience! However, I received a coupon in the mail for an oil change so I figured I would take that coupon an my van because it was such a horrible experience! However, I received a coupon in the mail for an oil change so I figured I would take that coupon and save the $12.00. Not looking forward to dealing with Honda I had a little attitude upon arrival. Immediately my mood changed. Anthony, my CS specialist, was friendly, courteous and not pushy at all. Since it had been 3 years since I have stepped foot in a Honda dealership there were a few recalls on my van. Anthony asked me a few questions and really listened to my answers. He explained everything and was very patient when I had several questions of my own. He explained how they do things (free inspections & such) and made me aware of some services they offer that made my day much easier. He walked me around the dealership and even bought me lunch (the $5.00 tokens!). Since they were able to complete all the required work and my oil change as well as my inspection sticker I opted to leave my van for the day. Mike, the service manager, kindly drove me home and offered to pick me up once y van was ready. I asked for a quote on 4 tires as well and got a prompt call from Anthony explaining my choices and prices. Usually I would not agree to anything over the phone, but Anthony and Mike had earned my trust so I authorized the new tires too. I went in for an oil change at a discount and ended up with a safer, better driving van, and a much different view of Honda. I will ONLY go to Bernardi Honda from now on and will tell everyone I can how wonderful they are! Thank you Anthony and Mike, you have not only saved me money and time (by doing everything needed when I didn't even have an appointment!), you made my van safer and better riding, but you also earned my trust (back)and made me a Honda lover again. And I LOVE that you washed & vacuumed my van for free! You guys are great & should be very proud of the service you provide...I'm a very tough customer! More

Over the years I have dealt with many service departments and Bernardi Honda surpases them all. The service was exceptional and there are no other words I can use other than that. From the time I called to and Bernardi Honda surpases them all. The service was exceptional and there are no other words I can use other than that. From the time I called to schedule an appointment to the time we picked up the car, Sami attended to every detail. He was not only courteous but he iwas genuinely concerned with our issue and he will be the reason I wil buy my next new car from this dealership. Sales is a temporary connection but with service it is the length of time you own your car. Bernardi service is awesome! More