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Ocean Mazda Roswell

Roswell, GA

4.7
3,777 Reviews
Ocean Mazda Roswell, serving Roswell, Atlanta, Sandy Springs, Marietta, and Alpharetta is proud to be an automotive leader in our community. Since opening our doors, Mazda of Roswell has maintained a solid commitment to you, our customers, offering one of the widest selections of new 2025 Mazda vehicles while maintaining a friendly and courteous staff to assist you with any question you may have. Whether you are in the market to purchase a new Mazda like the Mazda MX-5 Miata or the Mazda CX-90, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Mazda of Roswell will get you into the automobile of your choice. Ocean Mazda Roswell's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at (470)264-8869 if you have any questions.
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11185 Alpharetta Hwy

Roswell, GA

30076

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Showing 3,777 reviews

April 09, 2017

Great customer service Deray was very nice, friendly and patient. He did an excellent job and I would refer anyone to see him. I only wanted to go to one place, I wanted to More

by Cedric71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deray Kelley
Apr 10, 2017 -

Ocean Mazda Roswell responded

Hello Cedric71, we are grateful for your business, and thank you for leaving a review on your experience. We look forward to many years of assisting you with your needs of your car. Thank you. Deray enjoyed being able to help with your process and so does our team.

April 01, 2017

Excellent experience Robert and Dustin were a pleasure to deal with and I really appreciate all the efforts they took to get the best possible deal. They were always quick More

by Ira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fine
Apr 05, 2017 -

Ocean Mazda Roswell responded

Hello Ira, thank you for telling us about your time with us. We enjoyed being able to take time to get to know you, so we could serve you better. It was our pleasure in taking care of your automotive needs. Please reach out to us for anything else we can do. Thank you for choosing Mazda of Roswell.

March 31, 2017

Excellent to work with Robert was very knowledgeable about his products. He facilitated a great test drive and was easy to work with. I would definitely buy a car from him a More

by comdude85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fine
Apr 05, 2017 -

Ocean Mazda Roswell responded

Hello Comdude85, thank you for taking time to share your experience with us. We are always happy to hear about your visit with us. We are here to take care of anything you may need with your new car. We hope you enjoy it. We appreciate you. Thank you.

March 30, 2017

Wonderful time With my Long time there waiting on paperwork, it was an enjoyable experience and it never went dull. Mr. Robert and his assisstant Dustin were both ve More

by Jonmac123321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fine
Apr 01, 2017 -

Ocean Mazda Roswell responded

Hello Jonmac 123321, we are thrilled you experienced our no pressure zone. We enjoyed spending time with you and helping assist you with your new car purchase. Thank you for sharing with all of us.

March 29, 2017

Great customer service! Friendly smile I have driven & test drove 3 other makes. I was really impressed w/ the options & package the Mazda had versus other makes. She get more for the money More

by brannguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Franklin- managers & Luis (finance), Robert Fine
Mar 30, 2017 -

Ocean Mazda Roswell responded

Hello Brannguyen, we appreciate your positive review and sharing your car buying experience with us. We enjoyed being able to assist you in your choice of a new car. There are an overwhelming amount of choices available on the market today, and w are grateful you chose us. Admittingly so, we want our product to speak for itself, but it is so rewarding to know you chose to come to our dealership and you feel how much we care about making sure you have a great experience. Thank you for trusting in us, welcome to our family at Mazda of Roswell. Hope to see you soon.

March 29, 2017

Great Experience Mr. Will helped my mother get a car so I came back to purchase one for myself. He was very professional and showed genuine interest in helping us find More

by Kwameah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Gardner, Jeff Jean-Jacques
Apr 01, 2017 -

Ocean Mazda Roswell responded

Hello Kwameah, hope you are enjoying your new vehicle. It was our pleasure to help you and your mother. We are pleased that you are satisfied. Thank you for sharing your experience with everyone. We look forward to seeing you soon.

March 24, 2017

Fantastic Customer Service Robert walked right up and introduced himself to me and got me into the car I was interested in a very short amount of time. Great guy and great all a More

by CHow37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fine
Mar 27, 2017 -

Ocean Mazda Roswell responded

Hello CHow37, we look forward to seeing you soon as well. Thank you for taking time to write an experience comment. We are more than delighted that you chose us to purchase your new car from. We hope you enjoy your car as much as we enjoyed helping assist you. Please stop in if not for anything, to visit. Thank you.

March 23, 2017

Quick Sale from a Friendly Staff This dealership had the fairly uncommon, or rather, difficult to find, car I'd wanted. They were all friendly, our sales person especially, straight f More

by danslocean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jean-Jacques, Monica De Jesus
Mar 24, 2017 -

Ocean Mazda Roswell responded

Hello Danslocean, hope you are doing great and enjoying your new car. We enjoyed being able to assist you with finding your vehicle. We apologize for not getting your car showroom ready. Thanks for letting us know about that issue. We appreciate you and hope to see you in the future. Please reach out anytime, or stop by to visit. We are always willing and ready to help.

March 22, 2017

Great dealer experience Very professional and kind team working at this dealership in Rosewell. They worked hard to fit within my budget. I would recommend them to friends an More

by MiataTom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Farber, Denise Barron, Michael Swanson
Mar 24, 2017 -

Ocean Mazda Roswell responded

Hello Miata Tom, hope all is well. We appreciate you taking time to write a review on our dealership. We were happy to help assist you with your purchase. We hope you enjoy many years with your car. Thank you for choosing us as your dealership.

March 22, 2017

Awful - unprofessional and a twilight zone experience!!! This dealership is absolutely awful!!! I wasted a whole day on a terrible experience this past Saturday. It started with me calling in PRE APPROVED - More

by Deidra Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Gillison Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of employee with medical issue, Basil Uqdah, Will Gardner
Mar 23, 2017 -

Ocean Mazda Roswell responded

Hello Deidra, thank you for taking the time to share your experience with us. We love hearing how well we have done, but hearing what we did wrong is even more valuable. With negative information breeds positive changes. I am sorry your experience tipped the scale of what not to do. However, if we want to be treated with respect we must also behave in a way that warrants respect. We cannot come in being rude and treating people like gum stuck on the bottom of your shoes. Everyone worked diligently to comply with your demands to rush through the process and have everything ready when you came in. We believe in a smooth experience, so that request will never been an issue, because we pride ourselves into making your car purchase as stress free as possible. We tailor to how you want to make your purchase. We value your time and we don't believe in waiting all day to purchase a car. We know this is a fun time to pick and choose your new ride, so we are just as excited as your are. But, you can't demand someone to hurry then scold them for doing what you've asked. You must also comply with what is asked of you. In order to speed in through our process, you were asked to go on a test drive to see how well your possibly new vehicle handled and performed, but you didn't want to test drive. We asked for you to provide the check so it could be verified for processing, you did not want to provide it, and that's when things got sticky. We pride ourselves in taking care of our customers and we want to make sure you will be completely satisfied with your purchase. We can't provide stellar service if, you won't allow us to try and give you what you've asked. You said jump, we said how high and how long. We work to help expedite your sales process, but that is in no way a license to treat us rudely. Hence the response of your sales advisor asking what would like me to do? Go fast like you keep telling me or slow down like you have instructed me to do? I don't know, but it does not sound like the actions of people who don't want your business.Your sales advisor does not have any medical issues that would put you or no one else in harms way. We believe in equal opportunity, but we do not put people at risk in any capacity. The General Manager did notice you were not pleased, and he took over and helped get you another team member to help complete your deal and he apologized for anything we might have done to upset you, but your response was "how are going to compensate me". You requested 3yr. warranty and Gap insurance and DVD player and waive any monies down you needed to invest in order to purchase your dream car. You were told we are sorry, but that is not going to happen. We are a dealership, but more than anything we are people who care about people. You are more than a number to us, but our deals have to make sense. We sell cars for a living, so it would not benefit us by watching you leave without purchasing the car you wanted. We bent over backwards to accommodate your needs, but you only wanted to speak with someone who would give these items to you. When we reached out to you the next day, you stated you did not want to hear from anyone from the dealership without the authority to provide items you requested. We are sorry and we were sorry that things did not work out.

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