Ocean Mazda Roswell

Great Customer Service Mazda of Roswell did a great job getting me all the information I need in order to make an informed car buying decision. There was always someone avai Mazda of Roswell did a great job getting me all the information I need in order to make an informed car buying decision. There was always someone available to go on a test drive or discuss financing. I would definitely recommend this dealership, and I will definitely return here the next time I'm looking to buy a car. More

Good experience The dealership went out of their way to make sure that this was exactly the car I wanted. Kendrick, Anthony, Aaron, and Louis made sure that I got the The dealership went out of their way to make sure that this was exactly the car I wanted. Kendrick, Anthony, Aaron, and Louis made sure that I got the EXACT car that I wanted. These guys are very professional and are experts at customer service. I would highly recommend the dealership to anyone. More

Best Car Buying Experience I've Ever Had Car buying is one of my least favorite things to do. I just really don't like anything in the process: looking, dealing with the salesperson, the sal Car buying is one of my least favorite things to do. I just really don't like anything in the process: looking, dealing with the salesperson, the sales manager, or the finance people. The experience that I just had with Mazda or Roswell was everything that I wasn't expecting and I'm glad I spent a few hours there buying my new car. They were professional, knowledgeable, and surprisingly not too pushy. I came with very little intention of leaving with a car, actually knowing that I wouldn't. Kendrick and Aaron were great on the sales side and Louis on the finance side was super as well. the whole process was casual and relaxing and thankfully, pretty quick. I'd recommend Mazda of Roswell to anyone interested in a Mazda, or just a new car in general. Well done. Derek Carruth More

Totally blown away!! As soon as I walked in the door I was greeted with a friendly smile by Greg Martin. I immediately felt very welcomed. Greg offered outstanding custome As soon as I walked in the door I was greeted with a friendly smile by Greg Martin. I immediately felt very welcomed. Greg offered outstanding customer service. Not only was he very knowledgeable and provided me with the best information about my brand new Mazda 6 but he followed up with me a few days later. Also, thanks to Aaron and Ed for going the extra mile and helping me on my new purchase. I am more than satisfied with my car and the quality of service offered at this dealership. I highly recommend Mazda of Roswell to anyone looking to purchase a car. If you're going to buy a car this is the right way to go. More

Refreshingly pleasant experience Aaron honored his word and gave the deal I wanted. I am very skeptic of car dealerships and sales persons in general. The experience I had with Mazda Aaron honored his word and gave the deal I wanted. I am very skeptic of car dealerships and sales persons in general. The experience I had with Mazda of Roswell was refreshingly pleasant and pressure tactic free. All four folks I interacted with - Rachel Underwood, Aaron Gillison, Navan Smith and Basil Uqdah, were a pleasure. I am happy to recommend them to anyone who is interested in buying a new Mazda. More

Great Experience I am a first-time buyer and they made the whole experience much easier. I recommend Mazda of Roswell to anyone looking for a great deal and customer s I am a first-time buyer and they made the whole experience much easier. I recommend Mazda of Roswell to anyone looking for a great deal and customer service. More

Very nice! I had a very good experience shopping for my new car. Anthony was a very nice and helpful young man! I would recommend anyone to come here to buy a ca I had a very good experience shopping for my new car. Anthony was a very nice and helpful young man! I would recommend anyone to come here to buy a car! More

Please BEWARE!!! Dealer should do away with Internet Sells Over the phone promises made. I called numerous times to make sure the deal was all ready and approved. Drove 180 miles to get there, spent another 4 Over the phone promises made. I called numerous times to make sure the deal was all ready and approved. Drove 180 miles to get there, spent another 4 hour waiting at there Dealership to be told, "I'm sorry but we can not do what we said we would." WOW. This Dealership should not be an Internet seller. Please BEWARE. More

Lied to and a waste of time I am writing this review because I wasted time after I got off of work to come to Mazda of Roswell because from Alexxus, I was already “approved.” My I am writing this review because I wasted time after I got off of work to come to Mazda of Roswell because from Alexxus, I was already “approved.” My credit is not great. I am a special case however, this is what I am going through a chapter 7 for. I warned the salesperson that I just want a yes or no answer and that I will not sit around and wait hours for someone to tell me no. She advised me not to worry and to bring the documents request. I said ok. The day of my appointment, I advised that I did not want to drive in the dark so, I wanted to know how long the process was. She stated to go ahead and send the documents in so, she can expedite the process. I sent the documents right away. I get off at 5:00pm EST so, I am already fighting traffic to get there. I get to the dealership and request for Alexxus. Another salesperson named Reuben told me that I still had to fill out a physical application although I sent the documents early. He then stated that he has the best Bankruptcy department. So, I sat down. They I went to look at the car I wanted which was a preowned Chevrolet Impala in white. I advised that I would be able to put down around 2500 (a 500 payment next week and 2000 by the 30th) So, they knew the situation. After that another salesman, came and introduced himself and off the rip flags started raising. 3 different salespersons? Here we go with the games. I told him again, I just need to know yes or no. So, 15 minutes later I was advised due to my special case, my monthly payment was limited to 350.00 per month and the only car on the lot in the range specified by the bank was a 2015 Hyundai Elantra in red. Heartbroken, I looked at the car. Automatically, I saw something broken in the front of the car and plus it is too small. This offer was with 500.00 down. I say all of this to say my time was wasted. This could have been told over the phone. I will admit I was already agitated because of the change in salesmen and the process. Then after it all, you offer me a 14000 car with something chipped in the front of the car. There are other cars on the lot for that price but, I was told there were tiers from the so called bank. Yeah right. The tiers are based on their commission. If you are a special case like me and they tell you that you are approved run! It is a scam or you are limited to something you do not want based off of the commission for the salesperson. I agree I can provide more money down to possibly get a better vehicle but, I will not come back to this lot. Because I was lied to, and my time was wasted when all they had to do was run it over the phone. I know identity fraud is a factor in this but, if I am providing you valid documents it is so easy to just tell me yes or no and avoid wasting my time. STOP LYING TO CUSTOMERS AND STRINGING THEM ALONG!!!!!!!!!!! More

Tried them.. bought elsewhere I am shocked that this site has this dealership rated well. I came here to buy a car (I bought one 10 years prior here and had a good experience). T I am shocked that this site has this dealership rated well. I came here to buy a car (I bought one 10 years prior here and had a good experience). They are so far at the bottom of what a car dealership is that I was shocked and amazed this type of environment still exists. It appears they outsource their weekend sales force to contractors. I make no claims, but the weekend crew is a bunch of young people who follow scripts around "what can you afford?" Horrible. The sales manager is the worst I have ever experienced. He has no ability to see a human as such (only as a mark) and will not answer honestly, take ownership of when he is wrong, nor treat someone with any dignity. I run a large company's sales group. I would NEVER hire anyone of this guy's limited skills to even do paperwork for me. I made a deal with this ..... word omitted... for a CX-5 for my wife. He screwed it up several times until I just walked away. No apologies... no trying to make things right. I went to Jim Ellis(Marietta), made the same offer, and we closed the next day with dignity, timeliness, and the right car (something Roswell could not do). Do not step foot in this place. There are so many better dealerships in the area. Jim Ellis treats people well. Try them. Ask for Dick Whitney. Low pressure, fair dealings, direct sales guy. I get no kickbacks and make nothing on this endorsement (nor do I want anything). I just so despise how poorly I was treated as an educated car chopper at Roswell Mazda that I want to warn others. More