Ocean Mazda Roswell

Service on 2004 Rx8 Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential d Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential damage to brittle radiator nozzle. Thanks to very careful and proficient technician work (Tyler I believe), job was completed without need to replace radiator- a significant cost savings. More

Great Experience! Great experience start to finish at Mazda of Roswell today. Purchased a CX-3 for my daughter. Corey was our Sales Rep and Will the Sales Manager. Co Great experience start to finish at Mazda of Roswell today. Purchased a CX-3 for my daughter. Corey was our Sales Rep and Will the Sales Manager. Corey knew his stuff and made sure I was getting all the informtion necessary to make a buying decision without pressure. Will provided guidance over the process and took time to get to know us. Aaron is the tech expert and is going to meet with my daughter in the coming days to walk her through the entire car. Finally Basil made the finance process easy and dare I say enjoyable with the cool table top computer touch screen. Great group - I'll be back. More

They lied to get me in the door. I saw a vehicle online that I wanted to view, so I communicated by email & chat with Rachel Underwood. I was clear about which vehicle, so far as to I saw a vehicle online that I wanted to view, so I communicated by email & chat with Rachel Underwood. I was clear about which vehicle, so far as to share the ad for the car within the chat box (an option they provide.) She asked me to hold, then came back & told me the vehicle was still available. I made an appointment to go in and see the car & verified with her 30min before I arrived that it was still there. When I got to the dealership, I was greeted by a man who told me the car wasn't available. He said that Rachel "just works the internet & wouldn't know" and that it had actually sold *THE DAY BEFORE.* He had the gall to ask me if he could show me something else - as if I'd consider buying from them after a bait & switch. My family has owned 3 Mazda's, including our current Mazda5 & Mazda CX-5. We've bought the last two from Hennesy in Jonesboro. I thought we could save the drive & buy in Roswell since they handled a warranty issue adequately for us this summer, but I wouldn't ever buy from Mazda of Roswell & will make sure to leave this review everywhere I can online. I *WILL* be buying a 4th Mazda *THIS WEEK* but it won't be here. More

Worst customer experience with Mazda of Roswell dealership! I have no option, but to post this on after so many months of wait from the dealership and no resolution.This refers to my customer experience at a M I have no option, but to post this on after so many months of wait from the dealership and no resolution.This refers to my customer experience at a Mazda dealership in Roswell,GA and non refund of my $1000.00.I happen to visit this dealership probably on July 23rd or 24th. I met the sales rep Desmond (new guy at the dealership) and showed me a new Mazda 6 2015 and then we came down to discussing the price. This was handled by the finance manager- Mr. Louis. The car which I selected was not in stock and was at some other Dealership in Florida.-Model Mazda 6 2015 color-Blue reflex with VIN no.JM1GJ1VXXXX. After we negotiated the prices, I was made to sign the agreement that day and pay the "advance" with the delivery receipt if I wanted the car in 2 days. The dealership promised me of getting the car in 2 days-July 27th.Trusting the dealership, I signed the agreement and got the paperwork done. On the July 27th-I was told that the Car was unavailable and cannot be delivered as promised. During the conversation, I was told by Desmond (Sales rep) that the Car which was in Florida is currently at another dealership in GA(Mall of GA dealership) and cannot be transferred. To my dismay, they did not even initiate the transfer after I signed the agreement on July 24th as they themselves did not have the confirmation from the other dealership. Finally, after heated arguments and derogatory remarks used by the delaership's finance manager-Louis, I am told that the car is not available and I have to purchase a new/another car for a higher price. I refused to accept that as a solution and left the dealership. My $1000.00 are still in dispute till date as they have refused to pay me back.The credit card company Chase has reported back to me saying that as per the dealership, the car was delivered to me and "I" returned the car. The proof is the delivery note signed by me (My mistake trusting them).Also, the credit card receipt mentions that "no refunds on down payments or advances". I have paid for something which I have never got from the dealership and they till date refuse to give my money back!!! The people at dealership has tricked me to buy the car that they never had and have been really rude, harsh and unresponsive. Especially Mr.Lious and Mr.Desmond. I need resolution as my credit card company has charged me $1000. I Just cannot believe that a dealership can go so low and behave like this with a customer...#badcustomerexperience #feelingcheated #mazdaexperience #fail #customerservice More

Excellent service and follow through! My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and the My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and they did a great job, and tracked down a fuel injector issue that was seen in another car. Brandon Young and James in Service did a wonderful job, working through the possible issues that might have caused the transmission failure, and provided absolutely outstanding customer service. This will definitely be my place for future purchases. More

Service Department fixed a difficult problem to troubleshoot My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple Technical Service Bulletins, On both occasions the service writers James, Brandon and Service Dept. Mgr Kirk were pleasant professional and unwilling to give up on the effort to resolve the issue. Noises of that nature can be very difficult to identify and correct. Shop Foreman Corey was determined as well and personally got involved in the troubleshooting. I wanted to commend the entire department and those involved that are unnamed for getting us on the road happy to drive the 3 again. Barry D. More

Very Happy with my Purchase and Assistance from Salesperson Traveled to Atlanta from Alabama with the intentions of purchasing a vehicle and was more than happy with our experience at Mazda of Roswell. Our sal Traveled to Atlanta from Alabama with the intentions of purchasing a vehicle and was more than happy with our experience at Mazda of Roswell. Our salesperson, Justin Hazelton, was very accommodating, assisted us while looking at vehicles on the lot, answered all of our questions, and offered information. His sales method was low pressure. We enjoyed our experience with Justin Hazelton. The used vehicle we purchased was very nice and we have been very happy with it. The dealership has even called me numerous times since the purchase to make sure we are happy with the vehicle. I highly recommend this dealership if you are searching for a new or used vehicle. More