Ocean Mazda Roswell

I inquired on a vehicle and within minutes Madison reached out and provided details. Even after finding out the vehicle was no longer available she provided me contact information for someone else I c reached out and provided details. Even after finding out the vehicle was no longer available she provided me contact information for someone else I could contact who may have something in my price range. I was very impressed with her response and follow up More

Very easy to deal with, despite the long distance on line deal. Both Bahar and DeAnthony did all they could to get it done is a timely manner. And both were personable and helpful. Great experience and th deal. Both Bahar and DeAnthony did all they could to get it done is a timely manner. And both were personable and helpful. Great experience and the car was delivered today. Beautiful. More

We were working with Xavier and he did all he could to help. Unfortunately, the car we were interested in had not been serviced, and then once it was serviced, it was sent to auction. Even then, Xavier st help. Unfortunately, the car we were interested in had not been serviced, and then once it was serviced, it was sent to auction. Even then, Xavier still sent vehicles he thought we may interested in. If I found another vehicle on the website that I was interested in, I would not hesitate to return. Thus my four-star rating. More

Bahar and her team were great. Living in Ohio, I relied heavily on communication between her and I to broker the deal that was made. I appreciate her quick response to my quest Living in Ohio, I relied heavily on communication between her and I to broker the deal that was made. I appreciate her quick response to my questions. It was a difference maker in found with Roswell. More

Easiest car buying experience with outstanding customer service. Felt very well taken care of and valued as a buyer. Would highly recommend Mazda of Roswell to anyone and everyone! service. Felt very well taken care of and valued as a buyer. Would highly recommend Mazda of Roswell to anyone and everyone! More

Tom was great and was very professional. I would not hesitate to do business again with Tom. The dealership has low inventory and did not have the car I wanted to buy for my daughter. I m I would not hesitate to do business again with Tom. The dealership has low inventory and did not have the car I wanted to buy for my daughter. I made a reasonable offer on a car with a higher trim level and was declined. Likewise, the sales manager would not get the car we wanted from another dealership. The sales manager wanted us to wait up to 6 weeks until the dealership received a car like we wanted from the factory. I was quoted a price for the car that would arrive in 4-6 weeks. I went to Jim Ellis Mazda with my daughter and bought a car just like she wanted for a price that was a great deal lower than the quoted price I received from Mazda of Roswell. The sales price at Jim Ellis was close to the price I offered at Mazda of Roswell that was rejected. Once I bought the car, I called Tom and Paula Thompson, both of whom I had been working with, to let them know I bought a new car elsewhere and they no longer needed to spend time or energy on me. Tom was very professional and made me feel good about our new Mazda. However, Paula was not so gracious and could use some additional training. Paula made me want to take both of our Mazdas, we already owned one, someplace else for regular service even though Mazda of Roswell is the closest Mazda dealership to where we live. Paula was angry that we bought a car at another dealership and did not hesitate to let me know. I tried to explain to her that Mazda of Roswell rejected my offer to purchase a new car and wouldn’t get the car we wanted transferred from another dealership. I don’t think she wanted to hear it even though I gave Mazda of Roswell every opportunity to sell us a car. Tom was great to work with, but Paula needs some training to be a better ambassador for Mazda of Roswell and the Mazda brand. I also found inventory to be lower and the prices to be higher at Mazda of Roswell than at other dealerships. More

We had a great experience. Even when communicating online before we arrived, everyone was very helpful. But not obnoxiously trying to sell things. Phillip and Bahar were great! Even when communicating online before we arrived, everyone was very helpful. But not obnoxiously trying to sell things. Phillip and Bahar were great! More

Service was great, Madison was very helpful! The process was easy and they were accommodating with allowing me to sign some of the documents digitally. The process was easy and they were accommodating with allowing me to sign some of the documents digitally. More

I am thrilled with my service from Mazda of Roswell. My sales consultant Elysia Rezak was amazing, super knowledgeable and went the extra mile to make sure I found the best car for my needs. Because My sales consultant Elysia Rezak was amazing, super knowledgeable and went the extra mile to make sure I found the best car for my needs. Because I had recently been hit by another car and my car totalled I was very concerned about safety. My work also required certain cargo accommodations in a vehicle. Elysia encouraged me to drive several models and helped me take cargo measurements to make sure which cars would work best for my job. Elysia and her managers also took the time to locate the revised Insurance Institute crash test data to show me just how amazing Mazda performs compared with its peers. I can't recommend Mazda of Roswell and Elysia more! Thank you! More

Jackson was extremely helpful during the process. I was 250 miles away, so I depended on him for various questions as I planned my trip to the dealership. He answered all questions in a timely mann I was 250 miles away, so I depended on him for various questions as I planned my trip to the dealership. He answered all questions in a timely manner, and was very very professional throughout. Upon arrival, I test-drove the car and had paperwork done in less than 90 minutes. The only complaint is that the detailing for the car was subpar. There was debris in the center console, and the area above the trunk still had leaves and lots of caked-on dirt. Nevertheless, this wasn't enough to take away from their five star rating. Thanks! More