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Ocean Mazda Roswell

Roswell, GA

4.7
3,787 Reviews
Ocean Mazda Roswell, serving Roswell, Atlanta, Sandy Springs, Marietta, and Alpharetta is proud to be an automotive leader in our community. Since opening our doors, Mazda of Roswell has maintained a solid commitment to you, our customers, offering one of the widest selections of new 2025 Mazda vehicles while maintaining a friendly and courteous staff to assist you with any question you may have. Whether you are in the market to purchase a new Mazda like the Mazda MX-5 Miata or the Mazda CX-90, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Mazda of Roswell will get you into the automobile of your choice. Ocean Mazda Roswell's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at (470)264-8869 if you have any questions.
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11185 Alpharetta Hwy

Roswell, GA

30076

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Showing 3,787 reviews

May 12, 2021

Xavier gave me a fair price up front, no haggling. I'm sure I could have gotten it a little lower and gotten 5 other quotes to get a few more hundred $$ but my time is worth something and I'd much rather More

by TGH3304
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Ealy
May 12, 2021 -

Ocean Mazda Roswell responded

Thank you for your review! We're glad you could work everything out with Xavier and drive away in your new ride! We appreciate your feedback and hope to work with you again in the future!

May 11, 2021

Our car shopping experience at Mazda of Roswell was awesome. Both Xavier and Louis went above and beyond to make sure we had everything needed. More

by JUNKTROUT66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Ealy
May 12, 2021 -

Ocean Mazda Roswell responded

We appreciate this great feedback and rating! Thank you for coming to work Xavier and Louis! Let us know if we can help out with anything! - Mazda of Roswell

May 11, 2021

I will call dealership manager to explain the dynamics of my experience. The service department and customer relations have serious issues on how they function. More

by GREGEISENBERG1016
Customer Service
Recommend Dealer
No
Employees Worked With
Aaron in customer relations , Charlie Maldonado
May 11, 2021 -

Ocean Mazda Roswell responded

Thank you for sharing your experience. As you know we at the dealership agree with your concern and wish we could do more to assist you with your complaint. Unfortunately, this is a warranty concern and you have to follow MazdaUSA's direction to continue reviewing the issue in question. I know this doesn't give you the immediate resolution and comfort you are looking for but I am confident in your Mazda and MazdaUSA and believe a little more time investment from both you and us will help us get there. Good luck moving forward and please don't hesitate to reach out to us if you have any further questions.

May 12, 2021 -

GREGEISENBERG1016 responded

Actually my complaint is not with the warranty work it is with how two employees handled themselves with a customer.

May 12, 2021 -

Ocean Mazda Roswell responded

Thank you for the update. We reviewed the experiences and can see where your frustrations spark from. We are sorry we couldn't supersede Mazda's decision as requested but I see that one of those employees impressed you to contact Mazda Customer Experience to voice your concern and even contacted them multiple times on your behalf. Because of that they opened your closed case and has resulted in a better response from Mazda regarding your concern. Hopefully, that shows our intent and commitment to help you with your concern.

May 11, 2021

Very organized, friendly and clean service center. Video of the inspection built trust and there was no pressure to do any work. I had plenty of questions and most of them were answered so I could make an i More

by brandonbt23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 11, 2021 -

Ocean Mazda Roswell responded

Thanks for the great feedback! We're happy to hear our team provided such great service to you and helped you feel confident in getting your vehicle repaired here! We'll see you next time! - Mazda of Roswell

May 10, 2021

My scheduled service was completed quickly. The service department began my service immediately upon arrival. The waiting room was clean and comfortable and the tv was not so loud that people could work wi More

by pat45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Tiseo
May 10, 2021 -

Ocean Mazda Roswell responded

Thank you for the positive feedback about your recent visit to Mazda of Roswell, Pat!

May 10, 2021

Mazda builds a great product, and Mazda of Roswell makes ownership a great experience. I bought my first Mazda in '89, a CX9 from Aaron, I bought both my kids MX6's back in '89 and '90, and my son just leas More

by bigbenz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Alvim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Gillison, Internet Mgr., Anthony Farber
May 12, 2021 -

Ocean Mazda Roswell responded

Thanks for this great review and rating! We can't tell you how happy it makes us to hear you've been a Mazda fan all these years and that we've been able to help your family continue to enjoy these stylish cars! Congratulations to you and your son on your 2021 CX-5s! We are so excited for you both! - Mazda of Roswell

May 08, 2021

It was an amazing first experience We were looking for a It was an amazing first experience We were looking for a particular car and chris made it happen Very helpful and most of everything patience Ev More

by Gipalo10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Bourlakis
May 10, 2021 -

Ocean Mazda Roswell responded

We are so happy Chris and our Mazda of Roswell team earned your five stars. Thanks so much!

May 08, 2021

Enjoyed meeting with Paula Thompson and Chris. My first introduction to a Mazda product and they covered all the bases. They made me feel very comfortable. More

by bakerbaby01
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paula Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Bourlakis
May 10, 2021 -

Ocean Mazda Roswell responded

We really appreciate you taking the time to leave Mazda of Roswell this awesome review, thank you! We'll share your five-star rating with Paula and Chris! See you next time!

May 07, 2021

We had an amazing car buying experience with Xavier at Mazda of Roswell. We love our new CX-5. Thank you to the entire team! More

by wildambition
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Uqdah, Xavier Ealy
May 07, 2021 -

Ocean Mazda Roswell responded

Congrats on your new CX-5! We're glad Xavier could help make it happen. Thanks for choosing Mazda of Roswell!

May 07, 2021

My only complaint is my new vehicle had a computer issue and I had to have a rental the same day as purchased. I never took my vehicle off the lot. Hopefully I will get it soon. Disappointed in the fact it More

by KRISTIEWESTERLUND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Bittner
May 07, 2021 -

Ocean Mazda Roswell responded

Hi Kristie, We appreciate your honest feedback and understanding. We value you as a customer and look forward to providing five-star experiences in the future! - Mazda of Roswell

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