Ocean Mazda Roswell - Service Center

Excellent and timely service. Love the new video application that shows me what the filter and tires actually look like. Builds a lot of trust! application that shows me what the filter and tires actually look like. Builds a lot of trust! More

I really enjoyed the fact that a video was sent to me with recommendations and an estimate. The staff was very friendly. I will be back with my car needs. with recommendations and an estimate. The staff was very friendly. I will be back with my car needs. More

Need better interaction with customers During the 2-weeks to complete the work, I had to call to check on the status. Better feedback would be appreciated. I understand the required parts During the 2-weeks to complete the work, I had to call to check on the status. Better feedback would be appreciated. I understand the required parts had to be ordered, but updates are needed, particularly over a two week period. My other vehicle is not a Mazda and that dealer's service center provides better communications. More

Courteous and on time Very friendly and attentive conveniently located lots of choices great cars nice space good selection had for years madza cars never had trouble with Very friendly and attentive conveniently located lots of choices great cars nice space good selection had for years madza cars never had trouble with them More

Excellent Service experience Just needed to replace a battery. Spoke with John on the phone - battery was in stock (for a 1996 Miata), come by anytime. Stopped in the next after Just needed to replace a battery. Spoke with John on the phone - battery was in stock (for a 1996 Miata), come by anytime. Stopped in the next afternoon, worked again with John. Battery checked and changed in maybe 45 minutes, helpful advice given on battery maintain, price charged the same as quoted, and no hard sell for extra service. A perfect experience. More

Always a pleasant experience when I need to take my car in for servicing. Service people are always friendly and helpful. Never feel pressured to purchase anything more than what I came in for.... in for servicing. Service people are always friendly and helpful. Never feel pressured to purchase anything more than what I came in for.... More

Went in for a minor service & left with a New-to-me Car I took my 2011 Mazda5 in for service and while I waited, I found a 2019 CX-5 that I really liked. Buying a car wasn't on the agenda for the day, but I took my 2011 Mazda5 in for service and while I waited, I found a 2019 CX-5 that I really liked. Buying a car wasn't on the agenda for the day, but it was super easy process and I love my new car! More

The staff was polite and wait area was nicely stocked with drinks/snacks. The wait time was terrible. Arrived at 1030am for oil change and wash. Needed 2 back tires and was told it would take about an ho with drinks/snacks. The wait time was terrible. Arrived at 1030am for oil change and wash. Needed 2 back tires and was told it would take about an hour. At 100pm my car was still not done and all techs were at lunch. Definitely room for improvement. I was offered a loaner at that time. But was told I'd have to return it the same day. I did use it for about 45 minutes to save myself time. There was also a difference in agreement between staff on whether my car needed alignment or not. I would prefer not to be confused by that but for your techs to be sure what a customer needs do we don't get two different opinions.Hope this helps to improve your operations. More

I brought my 2004 Mazda 6 in for a Full Circle Inspection. My car is still running well and needed just the basic service and the air bags were changed due to recall. The service representative wa Inspection. My car is still running well and needed just the basic service and the air bags were changed due to recall. The service representative was courteous and efficient. The work was accomplished without delay. The waiting room was clean nviting and stocked with refreshments.I had coupons. More