Ocean Mazda Roswell - Service Center

Pleasant Experience Drove in for my appointment and was greeted as soon as we entered the service bay. Service writer walked us to waiting area and told us it would be a Drove in for my appointment and was greeted as soon as we entered the service bay. Service writer walked us to waiting area and told us it would be a 45 to 60 minute wait. Approximately one hour later he came to let us know the car was ready, reviewed what had been done, and we were on our way. It could not have gone better. More

Unhappy to say the least Dropped car off for recalls. Picked up after hours and found a screw on my floorboard, all of my radio presets reset, my glovebox slams down when I op Dropped car off for recalls. Picked up after hours and found a screw on my floorboard, all of my radio presets reset, my glovebox slams down when I open it (presumably from the loose screw), and my turn signals blink fast when I use them. Extremely unhappy and disappointed More

Exceeding Expectations This is our second or third service at this location and I can't imagine our Mazda going anywhere else. The service team go above and beyond. They are This is our second or third service at this location and I can't imagine our Mazda going anywhere else. The service team go above and beyond. They are always on time and provide updates throughout the process of service. I also love the new texting platform for quick and easy communication. I was able to review the invoice and pay prior to pick up. I cannot wait for my next service appointment!! More

Last minute Schedule Change I had a emergency business trip and needed to swap or be notified of any no-shows on the day my service was scheduled and Mazda of Roswell was able to I had a emergency business trip and needed to swap or be notified of any no-shows on the day my service was scheduled and Mazda of Roswell was able to accommodate when that happened. I’ve been a customer of this location for the past 12 years and the improvements have exceeded my expectations every year. More

Apple CarPlay in One Hour! I made an appointment to have Apple CarPlay installed on my 2016 CX-5 and had a wonderful experience. The showroom at the dealership is really nice l I made an appointment to have Apple CarPlay installed on my 2016 CX-5 and had a wonderful experience. The showroom at the dealership is really nice looking and has a comfortable wait area with snacks and Tvs. Connor helped me out at the service desk and was knowledgeable and friendly. Best of all, he had me out the door in under 90 minutes including doing an inspection of my car! Definitely recommend! More

Great service visit, as usual The Service folks are always great here, always pleasant, and overall a great experience. Have had past bad experience with the online sales person The Service folks are always great here, always pleasant, and overall a great experience. Have had past bad experience with the online sales person, but that is another story... More

Tire problem Tire pressure light came on. I was close to the service center. Tire punctured by road hazard. Tire in stock, new tire installed and out in about an h Tire pressure light came on. I was close to the service center. Tire punctured by road hazard. Tire in stock, new tire installed and out in about an hour with no appointment. Nicholas took great care of me. More

Oil change and check up Nick greeted me, took in my car a few minutes before my appointment and secured a shuttle to take me to a restaurant for breakfast. Within the hour I Nick greeted me, took in my car a few minutes before my appointment and secured a shuttle to take me to a restaurant for breakfast. Within the hour I was called and told everything was fine and they found a nail in my tire that was plugged. Sent shuttle to pick me up and offered to wash car when I got back. Everyone was very nice and the service was fast and efficient. More

Helpful and great service Conner was very helpful and answered all of our questions, he was able to fit us in and be ready before the time expected. Highly recommend this deale Conner was very helpful and answered all of our questions, he was able to fit us in and be ready before the time expected. Highly recommend this dealership. More

Great service. I would recommend their service to anyone. All employees are great. Thanks guys for treating me like family.. Connor was awesome as always. Thanks aga I would recommend their service to anyone. All employees are great. Thanks guys for treating me like family.. Connor was awesome as always. Thanks again. More